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Nilakant Narayan

Mobile : 959-***-****

Visa status : L2 (Employment eligible)

Email: ad1nwv@r.postjobfree.com

SUMMARY

** *****’ experience with a Toyota distributor in Muscat, Oman and 10 years’ experience with a Car dealership and Spare Parts distribution company in India. Professional Strengths:

Excellent Team Player Strong Interpersonal skills

Strong analytical and Problem solving skills Stores stock/process management

Organizational Awareness Presentation / communication skills PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

General Manager – Corporate M/s. Sundaram Motors, Chennai [25th, June.’12 till 28th, Feb 23 ]

Reporting to Executive Director

Responsible for the following corporate services

Spare Parts – Corporate (Brands : Honda, GM, MB & VW) o Car dealerships

o Centrally responsible to manage the service-parts stores (15 nos.) at all the dealerships across different locations

o Ensure that the Parts team constantly works towards achieving the standards agreed with the management and business partners

o Regularly travel to the all the stores to ensure process adherence and provide training as required o Liaison with departments like IT, ordering, supply team for troubleshooting issues and providing feedback, for systems and workflow improvements

o Perform periodic evaluations, suggest recommendations, and follow up on all topics related to the Parts Excellence Program

o Manage first level of Parts complaint escalations and provide immediate solutions o Regularly review the Vehicle waiting for Parts with the Parts and service advisors and ensure prompt follow- up with suppliers and timely feedback to customers. o Parts distribution outlets

o Ensure internal SOP are understood and adhered to by all the stores in the parts shops located across the nation

o Ensure the perpetual and half yearly stock taking is conducted across all locations and the stock variances are approved and adjusted

Business planning

o Prepare yearly plan for all the business verticals and support depts. o Prepare data on monthly basis for review with all verticals against approved yearly plan and schedule meetings with the operations and senior management o Approve and monitor the capex and revex spend against yearly plan across divisions on monthly basis o Ensure internal incentive schemes are released on time and understood by all concerned o Ensure all internal monthly / quarterly incentives are paid as scheduled

Employee engagement

o Suggestion scheme - Deploy scheme to all employees and co-ordinate with the respective depts. and ensure that all suggestions are closed within the scheduled time and rewards released o 5S – conduct regular training programmes and ensure internal audits are conduced across all departments on periodic basis

Deputy Manager – Parts Dept M/s. Saud Bahwan Group, Muscat, Oman [ Feb.’93 to Jun’12]

Reporting to Director – Parts (Toyota)

Responsible for the MIS cell involving

o reporting to Principal (Toyota Motor Company)

o Senior Management reporting

o monthly reports to all branches on Customer / products / inventory o Monitor product wise sales for major customers & ensure achievement of their quarterly / yearly plan

o Competition / market information reports

o Responsible for incentive schemes for Fleet / Garage / Dealers on quarterly / yearly basis

Administration of in-house sales contest – quarterly / yearly

Monitor Parts inventory at all branch / regional warehouses and ensure that the inventory related process are followed every month and inventory is maintained at targeted levels

Provide IT with functional requirements for business process & Suggest possible process

/ design changes to be made

Implement & document new system developments

Liaison with the branch sales personnel and IT for hardware related issues Other experience

Worked as Marketing Executive with Desica systems Pvt. Ltd., Delhi, India from Oct’92 to Jan’93

Worked as Sr. Executive (Mktg) with Genesis Systems, Secunderabad, India from Aug’91 to May’92

Worked as Sales representative with Radix technologies, Delhi, India from July’92 to Oct’92.

Worked as System Executive with Sahujain Services (A division of Times of India), Delhi, India from Jan’89 to July’91.

EDUCATION & PROFESSIONAL CERTIFICATIONS

BSc (Physics) – Bombay University

Honors Diploma in Systems Management from NIIT.

IT SKILLS

Proficient in MS-Office (MS-Word, Excel & PowerPoint) Worked on BI tools Business Objects and Proclairty PERSONAL DETAILS

Date of Birth : 29

th

May 1967

Current Address : 1800, Silas Deane Hwy,

Apt#231, Rock Hill

Connecticut 06067, USA.

Other details : On L2 Visa valid till 13 July 2024 Social security card available

International driving permit valid till 01/04/2024 Language Proficiency : English, Hindi, Tamil

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