LUCY DANIELS EZE BA, MA

P: 623-***-**** E: ad1nw7@r.postjobfree.com LI: linkedin.com/in/lucy-daniels SUMMARY

Strategic and energetic Human Resources professional possessing a nine-year track record of managing innovative approaches and cultivating a positive, collaborative environment conductive to continuous improvement and success. Seeking to utilize expertise in HR Management to support key initiatives and operational excellence within a progressive organization.

SKILLS & EXPERTISE

Human Capital Management HRIS/HRIM HR Analytics & Reporting Employee Relations Onboarding/Offboarding Talent Acquisition Organizational Development Performance Management ATS Integration Leadership & Team Building Projection Planning Cultural Diversity & Inclusion Change Management Training & Development Succession Planning Process Optimization Risk Management Needs Assessment Full-Circle Recruitment Recruitment and Selection.

CERTIFICATE

• Leadership Development Training

• Customer Service Training

• Psychology of Anxiety and Stress

• AZ Real Estate License

ADDITIONAL INFORMATION

• Level One Fingerprint Clearance Card

• Certified Notary Public

ATS SYSTEMS USED

• ICMS

• SuccessFactors

• UltiPro

• Taleo

PROFESSIONAL EXPERIENCE

Danfoss Baltimore, MD

Talent Acquisition Specialist- (Fully Remote) May 2022- Till date Responsible for supporting a customized recruitment lifecycle that support company hiring initiatives and consulting services to the hiring managers by delivering a well-qualified and diverse proof of internal and external applicants.

• Recruit for high-volume and niche positions in a quick turn-around and frequently changing environment

• Identify, prescreen, evaluate, summarize, present, and recommend candidates for interview/selection.

• Consult with Hiring Manager’s and HR and assist in decision making

• Understand employment markets, compensation data, and hiring trends and present relevant information to hiring teams

• Oversee Production, Skilled and Professional candidate sourcing activities in order to fill open positions

• Pipeline candidates through the use of Evergreen postings and other sourcing methods

• Maintain recruiting Key Performance Indicators and Service Level Agreements to be proactive in achieving the expectations of candidates and internal stakeholders PROFESSIONAL EXPERIENCE (CONTINUE)

• Manage the applicant progression of applications and candidates in the selection process through the Applicant Tracking System

• Collaborate with the team to identify and draft requirements, organize and plan, recruit candidates, assist other recruiters as needed or requested, and advise/consult with management on processes, procedures, negotiating strategies, and winning strategies

• Implement the best practices for diverse and inclusive sourcing, recruiting, and hiring Freeport McMoRan Phoenix, AZ

Talent Acquisition Specialist (Fully Remote) May 2021- May 2022 Responsible for supporting a customized recruitment lifecycle that support company hiring initiatives and consulting services to the hiring managers by delivering a well-qualified and diverse proof of internal and external applicants.

• Effectively determining applicant qualifications by conducting resume/credential/application reviews. Conduct comparison of those elements with job requirements and thoroughly pre-screen those applicants whose background/experience best meet requirements of the position.

• Used traditional and non-traditional resources to generate candidate leads; source and attract a qualified pool of both active/passive candidates through sourcing techniques that include social media, job posting boards, referrals, Internet mining, professional networking sites.

• Maintained lines of communication with candidates. Manage real time requisition and candidate process flow within Applicant Tracking System, to ensure weekly analytics and metrics reporting is accurate. Maintain tracking system of all assigned requisitions and applicant activity.

• Consulted with hiring managers and Human Resources to develop pipeline strategy that will best identify candidates to meet job requirements and preferred qualifications.

• Developed an effective customer service orientation with hiring managers, work collaboratively on teams and cultivate an aptitude to work independently with all levels of the organization.

• Possessed and apply broad knowledge and understanding of EEO and Affirmative Action policies as determined by the company as well as state/federal agencies to ensure compliance.

• Recruited positions such as Engineers, Metallurgist, Diagnostic Mechanics, Geologist, Accountant, Hydromet, Industrial Electrician, Mechanical Engineer, Planner, Laborer, Environmental Engineer.

• Perform other duties as requested.

Matrix Medical Network Phoenix, AZ

Contract Healthcare Recruiter (Fully Remote) August 2020- May 2021 Responsible for overseeing the day-to-day recruitment operations of position for different locations and providing customer focused service and serving as a lead subject matter expert to leadership.

• Partnering with team leadership along with Matrix’s Clinical and Productions team to proactively develop strategies and forecast.

• Ensuring consistency and compliance with Matrix Medical Network employment policies and programs as well as support initiatives of human resources

• Providing best practice methodology, process improvement and support.

• Sourcing potential candidates through various sourcing channels, but not limited to online sources only. Clinical positions based throughout the entire country

• Demonstrating success in change, project management and analytic and organization skills

• Maintained recruitment metric requirements based on recruitment roles.

• Manages a portfolio of open positions and manages time to identify talent for open positions, interviewing and engaging candidates.

• Provides an exceptional candidate experience and consistent communication with talent. Desert Financial Credit Union Phoenix, AZ

Corporate Recruiter/ Talent Operations Specialist Nov 2019- July 2020 PROFESSIONAL EXPERIENCE (CONTINUE)

Responsible for providing talent consulting and recruiting services to business leaders, hiring managers and candidates through DFCU sourcing and selection processes. Managed a portfolio of positions/requisitions for multiple departments and lines of business. Responsible for onboarding all new hires/I-9 and creating processes and procedures.

• Overseeing new hire background check screening process from initiation to approval

• Manage vendor to ensure SLAs around turnaround time and accuracy are met.

• Escalating discrepancies to appropriate HR channels

• Ensuring appropriate recipients are notified of status to support with expediting final follow-up, decisions, and scheduling in preparation for NEO training.

• Audit new hire requisitions within ATS to ensure accuracy of data entering HCM system (i.e. department, cost center, manager, location, etc.)

• Initiated and followed-up on new hire IT/IS tickets to ensure new hires hardware and accounts are established prior to new hires start date.

• Engages and assesses talent against defined talent needs.

• Provides an exceptional candidate experience and consistent communication with talent.

• Manages a portfolio of open positions and manages time to identify talent for open positions, interviewing and engaging candidates.

• Develops relationships with hiring managers.

• Conducts productive intake meetings, determines sourcing strategies and skill sets/behaviors needed.

• Creates opportunities through networks to engage diverse and inclusive talent pools.

• Actively engages and updates hiring managers through written and verbal communications.

• Creates trusted and valued relationships.

• Establishes a sense of belonging for everyone to bring their best self forward in order to drive engagement and innovation.

• Closes candidates and completes offers.

• Understands and conveys pertinent market information to hiring managers and utilizes data to target talent.

• Creates an outstanding hiring manager and candidate experience through an investment in relationships. Southwest Key Programs Phoenix, AZ

Sr. Recruiter Nov 2017- June 2019

Spearheaded full-cycle recruitment and employee engagement tactics for 13 work sites within the Arizona, California, and Texas while delivering support and assistance for the non-profit sectors, third-party vendors and other government-funded services. Developed, prepared, generated and analyzed ongoing and ad-hoc reports pertaining to employee personnel data, including issues with benefits costs, staffing levels/deployment, turnover, absenteeism, recruitment, applicant tracking, affirmative action/EEO, compensation, promotions, etc. Engaged in leadership development, wrote job descriptions and performed job analysis.

• Managed 100+ Requisition at a time with high- volume recruiting of all levels of positions.

• Recruited high-volume front-facing positions such as Nurse Practitioner, RN’s, PA’s, Locum Physician, Clinician, Youth Care Workers, Case Managers, CNA’s

• IT contractors, Director of Operations, Pre-employment Specialist, Administrative Assistant

• The Clinician, Youth Care Worker, and Case Manager positions require the staff to take the kids to doctor’s appointments, social workers visitations, field Trips, museums, theme parks, cinema, and other activities.

• Pre-employment Specialist is the first point of contact, answering all queries from candidates, new hires and employees relating to onboarding, concerns, and any general questions.

• Managed a team of 12 talent acquisition specialist and created recruitment strategies/improvement processes surrounding the following: full cycle recruiting, coaching, mentoring, performance tracking, feedback/follow-up and promoting diversity and inclusion recruitment efforts.

• Posted and managed job opening with various sources and specialty advertising and marketing mediums.

• Partnered with various recruitment resources including staffing companies, placement agencies.

• Negotiated provision of services in order to maintain and support appropriate staffing levels in all the programs.

• Partnered with a variety of staff within the organization as well as outside vendors in states.

• Oversaw regional marketing, working with community groups, and managed third-party contractors engaged in contract negotiation and created process flow maps in addition to candidate sourcing.

• Coached, trained and supported people leaders and COEs in areas such as behavioral interviewing, selection and offer negotiation, rewards and recognition, succession planning, retention, HR products/services, and best practices.

PROFESSIONAL EXPERIENCE (CONTINUE)

• Initiated continuous improvement initiatives that supported the organization including employee referrals, career days, recruiting events, relocation/deployment programs, community and university involvement.

• Assisted with the implementation of large-scale change management with senior leadership and designed organizational processes such as electronic onboarding and electronic records management. OASIS MEDSPA Ikoyi, Lagos, Nigeria/Ghana

Human Resource/ Business Development Manager Jan 2015 – Oct 2017 Held full accountability of HR operations for day spa with 250 employees and 20 external resources. Actively directed recruitment strategies, onboarding processes and succession planning to support staffing requirements. Administered benefits and compensation planning for new hires and existing staff. Prepared and updated all personnel and regulatory records/documentation to ensure compliance with HR and industry regulations.

• Oversaw the recruitment and selection of workforce, onboarding new employees as needed to support staffing requirements and customer demands.

• Built partnerships with local hotels to provide spa services for their guests; prospected and secured 12 hotel relationships, yielding significant increase in revenue and new business.

• Developed and managed the staff training program; created new training manuals and materials that emphasized the delivery of quality customer service.

• Facilitated performance evaluations on staff to identify issues and implement additional coaching and training as needed to ensure optimal performance.

BRIGHTSTAR Stoke on Trent, Staffordshire, UK (Promoted to HR Manager Jan 2011) Human Resources Assistant/Human Resources Manager Aug 2010 –Dec 2014 Managed HR functions for a workforce of 600 employees. Performed all HR activities, including recruitment and selection, employee relations, performance management, and compliance management. Coordinated and led new hire onboarding, processed new hire paperwork, and prepared employee records.

• Recruited, screened, interviewed, and hired qualified candidates to meet staffing requirements.

• Facilitated training for new hires and existing employees on company protocol, policies, and processes.

• Conducted regular assessments on existing operations to identify inefficiencies and implemented new or revamped existing processes to drive continuous improvement.

• Handled all employee relations functions, including addressing complaints and grievances, disciplinary action, and general inquiries.

• Implemented and managed safety programs, ensuring 100% compliance to meet industry and company regulations.

• Oversaw the management of insurance/fraud claims, working with local law enforcement for proper management.

• Worked directly with customers, addressing their questions, compliance, and concerns to ensure satisfaction. JOHN LEWIS- (Like Nordstrom) Kingston Surrey, UK Call Center/Customer Service Manager (Retail) – Compliance Department July 2007 – Aug 2010 Quickly progressed from a retail assistant working in the menswear department to a customer service manager after receiving outstanding recognition from customers for providing exceptional customer service. Provided quality support and assistance for customers face-to-face and via phone conversations. Handling their diverse inquiries, including compliance, orders, and payments. Developed and Managed strong customer relationships to ensure overall satisfaction and retention.

• Partnered with cross-functional teams to coordinate service calls, including securing delivery van, generating dispatch note, adjusting orders and documenting orders in the appropriate computer system.

• Recognized as the go-to person for complex customer inquiries and escalations.

• Participated in the 5 different level of the recruitment and selection process of the partners such as Skill Test, Telephone interview, Video Interview, interviews, and Assessment Centers.

• Participated in the interview assessment exercise which consisted of group-based tasks with a panel of 6 judges.

• Interviewed for high-volume retail assistant positions during the festive season and regular period. PROFESSIONAL EXPERIENCE (CONTINUE)

• Recruited for front-facing in-store retail assistant positions, customer service in-store positions and in-store call center positions. All positions required partners to work in-store at various departments such as menswear, womenswear, men shoes, women shoes. Each partner required to provide outstanding customer service to customers that come to shop in-store.

• Coordinated deliveries and installations, working closely with customers to plan all related logistics.

• Worked with local branches to locate items for customers according to their individual requests Britannia Building Society- The Cooperative Bank Plc. Leek, Stoke on Trent, Staffordshire, UK Treasury Administrator Feb 2005 – June 2007

Responsible for delivering liquidity, capital and wholesale funding to support the plans. Involved with cash managing of bank accounts. Provided administration functions such as mailbox management, data collation, and scanning. Prepared record and reconciled accounts using the in-house reconciliation systems.

• Provided exceptional customer services as the first point of contact with all our clients.

• Answered incoming calls and took messages and passed it on to the relevant departments.

• Initiated and fulfilled the onboarding of new treasury services commercial clients.

• Scanned, Shredded, Copied, printed confidential documents.

• Prepared documents for executive signature

• Ensured all electronic filing of corporate documents were in accordance with the prescribed standards.

• Contacted banks on a regular basis to obtain information on bank service charges or to update banking documentations.

• Maintained proper filing of all banking contracts and agreements.

• Cleared all cheques in the financial system as they cleared the bank accounts.

• Followed up on obtaining the required information and effects corrections, if required for proper completion of payments

• Ensured that key payments information such as beneficiary bank information had not changed between the time of invoice approval and invoice payment through the examination and follow up on audit reports.

• Recorded all banking transactions in the financial system and performed monthly bank reconciliation for the head office accounts.

• Maintained up-to-date, bank signatory designation for head and regional bank accounts, all bank contracts, and related correspondence.

EDUCATION

KEELE UNIVERSITY, Newcastle under Lyme, UK

Master of Arts, Human Resource Management

Thesis: “The changing nature of Recruitment and Selection practices in the UK retail sector: A Case study of John Lewis and Partners”.

KEELE UNIVERSITY, Newcastle under Lyme, UK

Bachelor of Arts, Human Resource Management & Sociology KINGSTON UNIVERSITY, Surrey, UK

Associate Science Degree

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