Customer Service Store Manager
Resume:
John Rainey
Garland, TX *****
ad1nvr@r.postjobfree.com
Work Experience
Warehouse Operator
HMS HOST
February 2017 to present
Safely operate wide range of machinery and packaging equipment.
Set up diverse machinery including shapers, routers, fabrication finishing and saws.
Receive and process incoming orders and provide thorough documentation
Follow safety precautions when operating equipment
Stay current with warehousing policies to contribute to a safe and appropriate work environment
Manage inventory count and ensure all product is rotated regularly to keep products ready for our customers
Participate in loading and preparing product for shipping to our customers
Ensure equipment, trucks, and vans are properly maintained and receive repairs as necessary
Provide detailed reports of daily functions in relation to shipments, inventory count, and incoming parcels
Maintain exceptional quality controls in preparation for audits
Work as part of a team and maintain a positive attitude
Job Responsibilities and Duties:.
· Ability to lift and maneuver over 50 lbs. multiple times a day
· Knowledge of how to operate warehousing equipment such as a forklift, pallet racking, yard ramps, and carts
· Self-motivation to complete daily tasks and procedures
· Attention to detail to ensure the safety of self and others
· Ability to provide thorough documentation regarding deliveries and shipments
· Possess an understanding of appropriate inventory controls including rotation, counting, and storage
General Store Manager
Houston 8 - Houston, TX May 2010 to February 2017
Manage sales and increase profits of all three (8) Houston 8 stores by implementing successful marketing strategies and conducting promotions designed to attract more customers and increase store profits. Consistently exceeding revenues, profits, and customer satisfaction for all stores by effectively hiring, training and coaching of employees; creating several programs that dramatically improved employee production, increasing product knowledge and add-on sales. Successful management of store operational requirements by formulating pricing policies, reviewing merchandising activities; determining additional needed sales promotions; and authorizing clearance sales. Instrumental in reducing theft and losses. Creating and enforcing superior customer service training programs which escalated my stores to the title of "BEST In Customer Service"
Manager-Walgreens Corp - Houston, TX September 2002 to May 2010
Number #1 store in the district in store SALES and store SHRINK. Managed administrative office functions, including verifying billing of merchandise, training, and, directing all aspects of staff and store activities, banking, completing opening and closing procedures, and managed store maintenance to present customers with a clean and very well organized store. Assisted Pharmacy in the operations of the department and other administrative duties. Executed sales floor merchandising activities, managing timely markdown of regular, seasonal and promotional merchandise. Facilitated Customer Service. Developed creative ideas and incentive programs to assist in increasing sales in both Pharmacy and Photo Departments.
General Store Manager-Western Auto - Houston, TX March 1992 to Aug 2002 Managed the Tire and Parts Departments, as well as the Service Center. Trained, and supervised all employees, shipping and receiving, profit and loss. Managed 6 Car Service Bays. Managed and Trained OUTSIDE SALES TEAM. Managed Commercial Accounts. Performed all administrative duties including hiring and directing personnel, scheduling, maintaining store appeal, implementing effective plan-o-grams, accurate forecasting and directed all aspects of daily store operations. General Store Manager KMART CORP - Wichita, KS March 1980 to February 1992 Began as Assistant Manager and by increasing sales over 30%, by exhibiting outstanding leadership.
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