AMY CORDS

ad1nus@r.postjobfree.com 360-***-**** Astoria, OR 97103

Summary

Talented Fine Dining Server with a resourceful and flexible nature in the face of diverse guest needs and changing policies and menu items. Adept at taking on any dining room role without skipping a beat. Looking to offer 10+ years' experience and pursue a challenging new role.

Proficient in steward, runner and waiter roles in upscale dining environments. Familiar with wine pairing recommendations, preparing drinks and serving liquor. Fluent in American Sign Language. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

• Excellent customer service

• Attention to Detail

• Food handling and safety

• POS system operation

• Customer Service

• Sales Oversight

• Resources Allocation

• Cash handling

• Conflict resolution

• Time management

• Strategic Planning

• Driven and Determined

• Customer Relations

• Professional Networking

Experience

ManJa Creations Artisan Food Company,

LLC Portland, Oregon, United States

Business Owner

12/2017 - Current

• Oversaw daily operations of small business including customer service and financial management.

• Established partnerships with other businesses in related industries for mutual benefit.

• Managed staff recruitment, hiring, training, and development.

• Created budgets and monitored expenses to stay within budget limits.

• Developed business plans and strategies to grow small business.

• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

• Set pricing structures according to market analytics and emerging trends.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Delegated work to staff, setting priorities and goals. Lon's at The Hermosa Inn Paradise

Valley, AZ, United States

Fine Dining Server

06/2007 - 07/2008

• Took orders for food and beverages in a professional manner.

• Delivered food and drinks from kitchen or bar areas to dining room tables.

• Demonstrated knowledge of wine list and recommended wines based on customer preferences.

• Assisted other servers when needed during peak periods.

• Ensured proper set-up of dining area before service began including silverware, condiments, napkins.

• Accurately recorded orders in POS system while providing excellent customer service.

• Responded quickly to guest inquiries or complaints in a professional manner.

• Communicated regularly with kitchen staff regarding order status updates.

• Matched wines with menu items and guest preferences.

• Explained menu items, describing ingredients and cooking methods upon request.

• Informed customers of daily specials and signature menu items. The Arizona Biltmore Hotel (Hilton)

Phoenix, AZ, United States

Server (Main Pool & Main Bar)

08/2006 - 07/2007

• Greeted and seated guests in a friendly and efficient manner

• Managed reservations and coordinated seating arrangements

• Assisted in maintaining cleanliness and organization of the front area

• Provided information to guests about the restaurant and menu

• Greeted guests and provided menus.

• Provided excellent customer service to ensure satisfaction.

• Took orders from customers accurately and in a timely manner.

• Delivered food orders promptly and courteously.

• Accurately recorded orders on cash register and point-of-sale system.

• Performed opening and closing duties such as setting up the dining area, restocking supplies..

• Followed health safety guidelines when preparing and serving food products.

• Cleaned tables and chairs to prepare dining area for next customers. Pazzo Ristorante ( Hotel Vintage Plaza

Kimpton) Portland, OR

Server

07/2002 - 06/2004

• Provided excellent customer service to ensure satisfaction.

• Greeted guests and provided menus.

• Stayed informed about daily specials, new menu items, promotions.

• Provided exceptional service to high volume of daily customers.

• Operated POS terminals to input orders, split bills and calculate totals.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Cleaned tables and chairs to prepare dining area for next customers.

• Served food and beverages to patrons and immediately remedied issues with orders.

• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

The Wild Ginger Restaurant Seattle, WA

Cocktail Server/Fine Dining Server

06/2000 - 04/2002

• Provided exceptional service to high volume of daily customers.

• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.

• Trained new employees to perform duties.

• Greeted guests and provided menus.

• Communicated with customers to take drink orders accurately.

• Prepared and served alcoholic beverages in accordance with company standards.

• Monitored guest consumption of alcohol and intervened as needed according to established guidelines.

• Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.

• Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.

• Received payment by cash or credit card and return change when necessary.

Education and Training

Highline Community College Des Moines, WA

Associate of Arts in Political Science

06/2004

Battle Ground High School Battle Ground, WA

High School Diploma

06/1997

Arizona State University Tempe, AZ

Political Science/ Government Communications

Activities and Honors

• Cooking and Creating Recipes, elegant food presentation and dynamic beverage pairings.

• Photography

• Travel/Sight Seeing

• Spending time with my Dog and Family at the Oregon Coast, Gorge and Central Oregon. Certifications

• Current Washington & Oregon State Food Handlers Card Back in the Business

• I am seeking outside employment to provide and encourage a better work life balance and allow me to spend time with my family. I have missed the comradery and new experiences the restaurant industry provides. I am eager to learn new menus, food preparations and presentation styles as well as provide excellent guest services in a different environment as well as build strong team member relationships.

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