Profile

Hard-working entrepreneur with **+ years in building a successful cleaning and

maintenance business. Creative and innovative thinker with a strong customer service background seeking to change career paths to pursue my unique artistic and design skills.

Employment History

Facilities Manager at the Lake Wales Arts Center, Lake Wales, Florida

JANUARY 2022 - PRESENT

● Provided a positive customer service experience for patrons

● Reported and organized all maintenance and janitorial services

● Responsible for the security of the venue including key control and logs

● Managed and organized gallery exhibitions, events and classroom spaces

● Taught educational art classes to a variety of clients Entrepreneur, Cleaning Business at Self, Frostproof, Florida MAY 2012 — PRESENT

● Developed 20+ residential and commercial cleaning contracts

● Successfully organized large projects implementing all resources, including scheduling additional workforce and delivering on-time results

● Experienced in all aspects of business development Sales and Service at The Bike Shop of Winter Haven, Winter Haven, Florida JULY 2003 — MAY 2012

● Troubleshot and repaired 30+ bikes a week with 93% customer satisfaction

● Directed service repairs with co-workers along with ordering parts, maintaining inventory, accessories and equipment

● Forged long-standing customer base assisting them to resolve mechanical and performance issues

● Greeted and worked with 50+ day to day retail customers in resolving mechanical issues and sales

Correctional Officer at State of Florida Department of Corrections, Avon Park, Florida

AUGUST 1999 — FEBRUARY 2002

● Supervised inmates in all aspects of work, recreation and medical situations

● Resolved inmate conflicts and issues

● Promoted to Control Room Officer with responsibilities for supervising all visitors; maintaining institutional logs and paperwork; inventory of all equipment, keys, weapons and vehicles; securing gates and doors Customer Service Manager at General Growth Management, Eagle Ridge Mall, Lake Wales, Florida

MARCH 1996 — DECEMBER 1997

● Partnered with Management, Tenants, Security and Housekeeping to insure a positive and safe customer experience for mall patrons

● Coordinated with Mall Management to implement projects and marketing

● Trained a team of 5 Customer Service Representatives Education

FDLE Correctional Standards Training, South Florida Community College, Avon Park, Florida

JANUARY 1999 — JUNE 1999

Associates in Arts, Polk State College, Winter Haven, Florida DECEMBER 2019 — PRESENT

Presently studying Arts and Design

Sarah Pau

ASSISTANT

Details

38 E F Street, Frostproof, 33843

863-***-****

ad1nu1@r.postjobfree.com

Skills

Customer Relations

Ability to Multitask

Leadership Skills

Ability to Work in a Team

Fast Learner

Languages

American Sign Language

English

Hobbies

Ceramic Artist, Photography

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