CHAVONNE BIGGS

CELL:484-***-****

EMAIL: ad1ntv@r.postjobfree.com

New York, New Jersey, Pennsylvania, Delaware, North Carolina,Maine, Massachusetts, California, Texas

A focused, dedicated, and highly motivated professional with a proven track record of success in project

management, deliverables, supporting projects and programs, including

performance improvement and customer satisfaction with managing Sales Force ERP systems.

EXPERIENCE:

911 Dispatcher- EMD certified, NCIC Clean certified, Fire dispatch certified, 911 certified

Determine the nature and location affiliated to the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with

established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment,

maintain status and location of police and fire units.

Monitor direct emergency alarms, answer non emergency calls for assistance.

Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and

warrants, and provides pertinent data.

Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones, and

computer system, radio dispatch and telecommunications certified

Answer all incoming emergency and non-emergency lines

Verity correct caller information Dispatch appropriate units (police, fire, ems) Give any pre-arrival first aid medical

instructions to caller

Stay calm and take control of every call

Update units on any vital information

Learn geographical map areas for all towns associated with our company

Dispatch thru radio frequency Police departments to locations needed and incoming dispatch for traffic and registration stops

Run Warrants and license plates thru NCIC systems that is international

First Responder

Tax Protection Plus: Tax Audit Defense June 2022- August 2023

• Audit Taxpayer's claims for refund to State taxing authority and Internal Revenue Service.

• Verify the records using the procedures and generally accepted auditing standards to ensure correct reporting.

• Analyze data and draw conclusions.

• Analyze situations accurately and communicate effectively.

• Using IRIS system process refund for the claims.

• Correspond and discuss the application of fuel tax law with taxpayers.

• Research the latest laws, rules and memorandums, legal opinions and regulations to better inform and assist taxpayers.

• Research unusual and complex tax problems and reach appropriate conclusions.

• Verify tax schedules under current tax laws and regulations to resolve issues on taxpayer's periodic return.

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• Performed pre-audit analyses to establish scope of audits

• Prepared documentation to assess and support findings of pre-audits

• Utilized block and statistical sampling audit management participatory audits planning and data screening to conduct examinations

• Compiled accounts and computed value of liabilities assets balances and other financial instruments

• Wrote and distributed correspondence to describe and support audit findings

• Verified documentation and computation of tax obligation

• Investigated potential miscalculation or deliberate fraud

• Reviewed balance sheets accounting records and profit and loss statements

• Ensured constantly evolving tax laws were adhered to at all times

Tax Act : Accounting Support Specialist December 2022- April 2023

● Collected individual and business delinquent returns and any tax due within the parameter established by the agency and its laws, rules, and regulations

●Keep abreast of labor laws, legislative minimum wage changes, and other impacts on compensation

●Assess the annual merit process for the store management to determine wages and update income and tax compensations.

● Lead Audit team to perform it and operations audit.

● Review, report, and investigate potential fraud or misconduct

● Review and appraise the soundness and adequacy of operational control

● Report audit, plans, and status to the audit committee

● Maintained knowledge and updates of Revenue codes and manuals

● Utilized standard accounting principles, procedures, and theory to properly evaluate financial

information.

Greene Finney, Senior Tax Advisor & Audit Defense June 2022-January2023

● Inspects and analyzes taxpayers' books and records

● Documents exceptions, and keeps taxpayers informed of findings.

● Reviews current audit files and prior audit findings; and reviews pertinent laws, rules and regulations, and other available information

●Collect and determine how much is owed in taxes and collect tax from individuals and businesses on behalf of federal, state, and local governments

●Review tax returns, conduct audits, identify taxes owed, and collect overdue tax payments

● Consultant on researching tax issues, recommends strategies to minimize and address tax liability,

● Prepares and files tax returns responses, with the IRS to represent clients during audits.

● Advise clients on tax-planning strategies, tax advisors must remain informed on tax law changes.

Avalara, Tax Account Manager & Procurement Product Analyst: California, December. 2021-May 2022

● Strategic Sourcing projects adhere to compliance regulations in accordance with

sourcing and procurement policies and procedures.

● Compensation plan templates for more than 300 locations

● Access the annual and merit process for the business management

● Heavy emphasis on reporting query writing and database management

● Coordinate new processes that help produce annual wage increase

● Manage a list of contract expirations to assure that business goals are met

● Collaborate with the security team and business teams to reduce supplier risk on each sourcing project

● Maintain updated tax documentation in the Company’s contract repository

● Will be responsible for specific supplier relationships

● Promote department initiatives and collaborate with contract management/legal and business to ensure

contracts are up to par

● Coordinate with stakeholders and performed audit on the department’s taxes

● Lead annual planning and formalization of IT audits

• Reviews, evaluates, and monitors department purchase requisitions for proper authorization.

• Creates, reviews, expedites, and processes modifications to purchase orders.

• Maintains confidentiality related to details and involvement with projects and conversations with internal-external customers to ensure deliverables are prepared to satisfy the project requirements, cost and schedule. Serve as a focal point from the procurement side to the program side, communicate with program managers with task and issue status updates on a daily basis, along with spreadsheet status on all orders that are processed.

• Resolves issues pertaining to goods/service orders, accounts payable with internal/external customers related to supplier invoices, payments or other contractual matters.

• Inputs, edits and retrieves purchasing data, disburses and maintains files that pertain to vendors, bids, quotes, and other correspondence.

• Responsibility for procuring appropriate services for technical service agreements (TSAS).

• Fully document decisions and actions in the procurement file in accordance with established policy and procedure.

• Assist other coworkers with their requisitions and purchase orders that need to be processed in a timely fashion.

• Independently demonstrates knowledge and comprehension of expectations to perform professional tasks.

• Assist with material pricing in proposal phases and works closely with program managers to ensure the best possible delivery times are met.

• Prepares/issue solicitations (RFQ and RFP) with appropriate flow downs and terms conditions required.

• Negotiate terms and conditions to meet contract/program targets/schedule for applicability and risk.

Internal Revenue Services, Seasonal Contract Tax Accountant, Tax Audit & Examination Managing Rep: New York November. 2019- January 2022

● As an Internal Revenue Agent, responsible for Conducting

independent examinations and related investigations of income

tax returns that cover a diversified spectrum of taxpayers, including corporations, partnerships, foreign entities, individuals, and fiduciaries.

● Collected individual and business delinquent returns and any tax due within the parameter established by the agency and its laws, rules, and regulations.

Keep abreast of labor laws, legislative minimum wage changes, and other impacts on compensation

Assess the annual merit process for the store management to determine wages and update income and tax compensations.

● Lead Audit team to perform it and operations audit.

● Review, report, and investigate potential fraud or misconduct

● Review and appraise the soundness and adequacy of operational control

● Report audit, plans, and status to the audit committee

● Maintained knowledge and updates of Revenue codes and manuals

● Utilized standard accounting principles, procedures, and theory to properly evaluate financial

information.

● Taxpayer's return information entered the database for processing.

● Send updated notices and letters to taxpayers as the account is updated.

● Determine appropriate means to resolve the monetary debt.

● Forwarded a questionable return to the appropriate unit for further detailed processing

● Performed employment tax examination of substantial and complex business entities with extensive operations

often conducted through subsidiaries or other related operating components.

● Utilizes advanced investigative, interviewing, fact-finding, and auditing techniques in the examination of

voluminous books and records and accounting systems to determine if the tax has been accurately reported.

● Conducted investigation to determine the eligibility of claimant claiming.

TTEC, Medical Billing Coordinator, Account Wealth & Finance Managing: California, March 2020- March 2022

● Assist assigned clients and staff with service questions related to administration,

billing, claims issues, and problem-solving, upon request

● Assist assigned clients and P&C staff with service questions related to administration,

billing, claims issues, and problem-solving, upon request

● Proficient in the Agency Management System, specifically to update written or renewed policies, log activities to document client meetings, carrier follow-up, and service issues, establish follow-up date, and daily manage follow-up in Agency Management System.

● Understand how to use the systems to acquire information to assist clients

● Provide administrative support on other tasks such as assigned special projects and

development of new ideas/services, as requested

● Mentor and train Account Manager I

● Attend and coordinate meetings with client and producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options liability, marine, cargo, and property

● Demonstrated analytical, problem-solving, and decision-making skills and acute attention to detail

● Exhibits leadership qualities such as managing and coaching others.

● Acquires understanding of client’s insurance objectives and critically analyzes and

compares insurance plans to determine their suitability

● Refers current and prospective clients to sales executives for solicitation of medical,

dental, life, and personal lines coverage; assists in profiling the commercial book of business for marketing purposes

● Keep Informed regarding industry information, new product information,

legislation, coverages, and technology to continuously improve knowledge and

performance

● Conduct quarterly account management visits with clients to review renewal decisions. Formulate a plan with the producer to address any issues

● Working knowledge of a wide array of insurance coverage, policy terms, and conditions including worker’s compensation, general and automobile

SIGNATURE, Hr. Specialist & Talent Management Recruiter, NY, NJ, Del., Tx., Ca.

March 2020 -April.2022

● Scheduling sourcing calls working directly with customers and hiring managers, in some cases arranging last-minute sourcing request

● Working knowledge of recruiter duties

● Build strong relationships and partnerships across the broader HR functions (Relationship Management, HRIS, Compensation, etc.)

● Execute ad-hoc projects

● Scheduling interviews and hiring events while working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates

● Vendor Management

● Scheduling interviews and phone screens working directly with candidates and hiring managers, and in some cases arranging travel for visiting candidates

● Being key candidate contact on the day (welcoming, briefing, and managing the paperwork during the day

● Manages Calendars and Talent

● Supports up to 3 recruiters in their day-to-day workflow

● Provide administrative support to assigned recruiters

● Perform reference checks and initiate background checks

TD BANK, FINANCIAL SOLUTIONS GROUP, RISK MANAGEMENT, WEALTH MANAGEMENT, P & C ACCOUNTING, BANKING SPECIALIST II: NY & NJ- August.2019-April.2021

LICENSE NMLS

● Foster Lifelong customer relationships by analyzing customer financial situations

● Maintain strong communications channels with clients

● Provided expertise to clients about use of mortgage debt and tools to build wealth reserve liquidity and increase ROL

• HomeOwners Insurance, Condo Insurance, Co-Op Insurance, and HO4, Liability Insurance, Car insurance.

• Debit insurance expense, credit Bank FOr payments to insurance

• Offers types of insurance thru bank to help protect and cover by policy in case of accident

• Commercial Lines

• Statutory accounting report on balance sheets of inventory

● Project Controller in an enterprise environment and Fraud audit

● Ensured timely fulfillment by bridging sales and operations functions

● Resolved complex issues according to established policies and procedures

● Reviewed NSLDS, and prepared Manuel's awards letter

● Protected bank assets by following federal regulations and bank procedures

● Verified information reported on the FAFSA applications that determined award eligibility

● Revised Packaging on ISIRs, change enrollment status

● Analyze and report on project contingency and risk amounts

● Ensured timely receipts to fraud account and regulatory account holders

● financial aid and funds and statements

● Required registration with the National

● Mortgage Financial Mortgage Licensing System and Registry

● Increase checking account volume with businesses and residential cross-selling clients

● Hierarchy levels in lines of business within groups, recovery sites MS SQL 2000 log shipping

● Home Equity Loans in person and over the phone

● Negotiated and Secured Vendors and supply of GSA

● Schedules Provide Level 3 to our technical support team and troubleshooting VDI groups.

● Experience with SAP Financial Systems

● Understanding of project financials (budget, actuals, accruals, ETC, and EAC

● Work with the project team to develop and track project estimates, actuals, accruals,

● Planned cash flow and overall forecast throughout the life of the project

ACCOUNTS PAYABLE, FINANCING, BILLING COORDINATOR, AUDITING & PYTHON

CODING, PAYROLL, COMPENSATION ACCOUNT ANALYST, FINANCE PRODUCT, P & C aCCOUNTING, WEALTH MANAGEMENT, SME(Subject Matter Expert), FRAUD & RISK ANALYSIS, TAX AUDITOR: Self Employed-NY, NJ, PA, CA, TX, NC, DEL: Contract Work, Seasonal, Yearly- 2016-Present

● Supervised Daily A/P processors, and managed vendors, and suppliers relations

● Overseen timely accurate processing of invoices, purchase orders, expense reports,

● Credit memos, payment transactions a payroll

● Compensation plan development

● Collaborated with human resources and facility management to determine wages for roles

● Managed compensation program for non-management businesses

● Compensation planning systems that help developed HRIS Systems with Heavy emphasis on reporting query writing and database management

• HomeOwners Insurance, Condo Insurance, Co-Op Insurance, and HO4, Liability Insurance, Car insurance.

• Debit insurance expense, credit Bank FOr payments to insurance

• Offers types of insurance thru bank to help protect and cover by policy in case of accident

• Commercial Lines

• Statutory accounting report on balance sheets of inventory

●Coordinate new processes that help produce annual wage increase Presented billing invoices to clients and answered any questions regarding charges; ensured that all payments were processed in a timely manner.

Streamlined the billing process by implementing a new software system, which resulted in a 10% decrease in errors and increased efficiency by 15%.

• Communicated regularly with clients about their account status and provided them with updates on any changes; resolved any issues or concerns in a prompt and professional manner.

• invoicing, collections, customer service and record-keeping.

• Thoroughly reviewed all documentation for accuracy before submitting it to the Accounts Receivable department; prevented costly mistakes from being made

• Prioritized and processed invoices per daily for payment, ensuring that all deadlines were met.

• Assessed and resolved any discrepancies on invoices before submitting them for approval.

• Proficiently used accounting software to generate monthly reports detailing all payments made.

• Coordinated with vendors and suppliers to resolve billing issues in a timely manner.

• Demonstrated excellent organizational skills in managing both paper and electronic files of invoices and other financial documents.Assisting in development of system to gather and communicate supplier performance data

• Manages and works with each individual plant’s team to execute agreed to plan

• Identify and drive opportunities for improvement and participate in broader initiatives related to P2P to meet/exceed performance metrics

• Drive day to day excellence in execution with the BPO service provider against performance metrics and customer satisfaction

• Certified Purchasing Manager (CPM), Certified Supply Chain Professional (CSCP), or Certified in Production and Inventory Management (CPIM)

• Helps Procurement Leaders manage employee performance issues that may arise

• Provides guidance on organization structure within plant teams

● Maintained adherence to corporate accounting and GAAP standards

● Review and report appraised adequacy audit plans

● Provide internal audit for personal client financial reassurance group

● Prepare audit documentation and fraud reports

● Maintain audit standards for Fraud Risk Management

● Implement complex with minimal technical database

● Provide administrative support to upper management in drafting all official correspondence

● Reconcile daily invoices, and billing inquiries, into the main database

● Tracked budget, and training reports

● Handled data entry, and general ledger work with bookkeeping and clerical task

● Resolved months of backlogged work

● Organized records electronically from disarray in accordance with company policies and

government regulations.

●Fraud detection which processes and analyzes businesses to identify theft

● Prevent unauthorized financial activity

●Identify theft, cyber hacking, insurance scams, credit card transactions, loans, and business loans fraud

● Business commercial tax auditor, payroll, consulting, business filing forms account managing

●Evaluates financial records to determine whether they comply with applicable laws and regulations from state and federal agencies( such as IRS audits)

• Coordinate the communication between the marketing, operations, managers, and engineering to assure the proper packaging and/in plans implementation.

• Create, place and follow up the purchase order to confirm the accurate receiving of the material under the just in time ideology.

• Coordinate with the engendering department the packaging quality, making sure to meet the requirements of the industry.

• Coordinate with the vendor maintenance the correct packaging needed for the special products.

• Facilitate the communication between operations department and finance department.

• Support the finance department with the accounting codification for all the charges generated for operations.

• Responsible for coordinating the communication between the maintenance department and the suppliers/vendors responsible to supply the material for our automatic carton processors.

• Support the operations, maintenance departments to place orders, follow up, confirming the proper delivery time and the good combination between price/quality.

PSEG, Billing Account Management, BORDENTOWN, NJ: June 2018 – May 2019

● Maintain account documents

● Billing adjustment for electric and gas utility accounts

● In charge of assigning technicians for non-functioning meters

● Processed accounts payable invoices and receivables as neededPresented billing invoices to clients and answered any questions regarding charges; ensured that all payments were processed in a timely manner.

Streamlined the billing process by implementing a new software system, which resulted in a 10% decrease in errors and increased efficiency by 15%.

• Communicated regularly with clients about their account status and provided them with updates on any changes; resolved any issues or concerns in a prompt and professional manner.

• Mentored over 20 billing coordinators on best practices for invoicing, collections, customer service and record-keeping.

• Thoroughly reviewed all documentation for accuracy before submitting it to the Accounts Receivable department; prevented costly mistakes from being made.

• Prioritized and processed up to 300 invoices per day for payment, ensuring that all deadlines were met.

• Assessed and resolved any discrepancies on invoices before submitting them for approval.

• Proficiently used accounting software to generate monthly reports detailing all payments made.

• Coordinated with vendors and suppliers to resolve billing issues in a timely manner.

• Demonstrated excellent organizational skills in managing both paper and electronic files of invoices and other financial documents.

● Provide clerical support to other Accounts Dc-1

● Prepared bank deposits and general ledger postings and statements

● Assist vendors, customers, and colleagues with inquiries and issue resolution

● Assist with sales invoices, debtors’ statements, and cash receipts on account packages

● Cloud ERP Systems SAP and Salesforce Systems, OKA systems

CONSOLIDATED EDISON, IT OPERATIONS/BILLING ANALYST: BROOKLYN, NY

December.2016-April.2018

● Created and executed plans for communication protocol during projects

Scheduled and led meetings for current and upcoming info technology

● Assessed and developed strategies for risk management

● Managed negotiations projects for stockholders with ERP Cloud Systems

● Created templates to track progress of milestones

● Submit status reports for information collected

● Added in the Development of analytical monitoring software to safeguard and track stockholder investments

● Coordinated financial budgets for operational funding and increase efficiency

● SAP Systems

● Sales Force Systems

● Project Managing a team with Project and managing support.

● Identify and manage system requirements and define project scope.

vel 3 to our technical support team and troubleshooting VDI groups.

National Grid, MANAGER OPERATIONS / BILLING ANALYSIS: Brooklyn, NY September. 2007 – January. 2018

● Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or

distribution of products.

● Direct non-merchandising departments of businesses, such as advertising on purchasing.

● Conduct employee training programs

● Customer Relationship management and increasing Quality

● Assurance on a day-to-day basis

● Payroll Bookkeeping data entry benefits administration costs 40% by

negotiating pricing fees while ensuring the continuation and enhancement of services

● Project Controller in an enterprise environment

● Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

● Perform personnel functions such as selection, training, or evaluation.

● Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

● Created the project team to develop and track project estimates, actuals, accruals, planned cash flow, and overall forecast throughout the life of the project

● Analyze and report on project contingency and risk amounts

● Direct and Train 30 people to achieve monthly sales and revenue projects

● Negotiated contracts

● Secured Vendors and supply of GSA Schedules

● Develop Business plans with product positioning

● Projects up to four project managers and SOX

● Audits

● Understanding of project financials that consists of (budget, actuals, accruals, ETC and EAC

EDUCATION:

VIRGINIA COMMONWEALTH UNIVERSITY, May-2006

ASSOCIATES DEGREE BUSINESS FINANCE

MANCHESTER HIGH SCHOOL DIPLOMA, June -2004

SKILLS:

● Excel, PowerPoint, Slides

● Microsoft Word

● Microsoft Works

● Microsoft Outlook

● Microsoft Publisher

● Graphic Design, Data Entry, Web design

● Sage 50 Accounting

● Plan Direct, Sedgwick, CRIS System

● SAP systems

● EDI Systems

● Oracle

● Quick book

● AmeriGas

● Metadata management software

● Bilingual Spanish and English spoken fluently

● Kronos Timekeeper

● Sales Force Systems

● ERP Cloud Systems

● ACCPAC

● Delict Advantage

Contact this candidate