Donna F. Scott

****-**** ******

Tuscaloosa, AL *5401

205-***-****

ad1nsw@r.postjobfree.com

SKILLS: Typing (65 wpm) Excellent Customer Service/Excellent Oral and Written

Communication/Computer Proficient (Word)/Multi-tasking/Diplomatic

Liaison

EXPERIENCE

Tuscaloosa City/County Schools August 2019 - Present

Substitute Teacher. I am the primary teacher in the absence of the assigned teacher. I ensure that students complete tasks requested by their assigned teacher, check attendance, assist students that appear to be struggling, and maintain order in the classroom.

Securitas Security Agency August 2017 – January 2020

Unarmed Security Officer. I provided security services for Hanna Steel in Northport, AL through Securitas Services in Birmingham, Alabama. I monitored traffic entering and exiting the plant. I patrolled the plant intermittently on a rotation basis and scanned barcodes within the plant. I completed a Daily Activity Report during each shift.

Veterans Administration Medical Center August 2006 – March 2011

Medical Support Assistant – Retired. Provided excellent customer service and medical support for a government medical facility. Made patient appointments, entered lab orders, acted as a liaison for the clinic staff, filed encounter reports and provided information to the general public regarding the services of the clinic

Plouff Law Offices, PC August 2005 – December 2009

Legal Assistant. Provided office support for a personal injury attorney, drafted and typed correspondence, typed plaintiff profile forms, expense reports, filed cases, researched information in relation to plaintiff information, requested patient medical records, utilized Amicus to not important meetings and update client contact information.

Sitel Corporation September 2002 – July 2005

Customer Service Professional. Utilized data entry skills to update client information for card holders of Capital One Bank. Educated card holders of account information, reviewed account information, granted credit limit increases, removed fees and resolved account discrepancies.

University of Alabama @Birmingham August 2001 – September 2002

Administrative Assistant II. Drafted and typed correspondence for a professional faculty and staff, typed expense reports and requisitions, updated course schedules, reviewed budgetary information, filed, answered telephones and completed inventory, represented the department in a professional manner when responding to public inquiries.

Clarksville-Montgomery County Schools August 1994 – April 2000

Guidance Secretary. Drafted and typed correspondence, maintained database and physical files on over 1,300 students, verified eligibility for enrollment, maintained discipline logs, disbursed medications to students specified by the school board, and forwarded academic records on transferring students.

Education: Stillman College – BA (Criminal Justice), 3.8 GPA 12/2019

Jefferson State Community College, Paralegal Technology,

2002 – 2004

Miller – Motte Business College, Paralegal Technology,

1999 – 2000 – Paralegal Associate of the Year – June 2000

Cleary college, Computerized Office Practice

(AA) – June 1990

VETERAN: United States Army

ACADEMIC HONOR: Magna Cum Laude

References: Available Upon Request

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