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Customer Service Communication Skills

Location:
Nairobi, Nairobi County, Kenya
Posted:
December 03, 2023

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME : YVONNE WAITHERA

CITIZENSHINP : Kenyan

DATE OF BIRTH : 30th April 1999

GENDER : Female

MARITAL STATUS : Single

ADDRESS : PO BOX 200, NAIROBI

TELEPHONE : 076*-***-***

EMAIL ADDRESS : ad1nso@r.postjobfree.com

PROFILE SUMMARY

I am a result driven and innovative lady with the ability to work diligently. I am highly competitive and motivated. My goal is to secure a position in a fast paced environment where I will faster my experience hospitality as I contribute to the profitable growth of the organization

PERSONAL PROFILE

Honest, hardworking and ambitious

Ability to perform under minimum supervision

Effective and good communication skills

CAREER OBJECTIVES

To commit maximum service to the organization and help it achieve its set objectives. EDUCATIONAL BACKGROUND

2019(Jan-Feb) : Pettans Institute of Business Studies. Computer Packages.

2019(April-Dec) : Kenya Institute of Professional Studies. Food and Beverage Service.

2014-2017 : Brown Hill Secondary School.

Kenya Certificate of Secondary Education

2006-2013 : Joylife Primary School.

Kenya Certificate of Primary Education

WORK EXPERIENCE

2022(Sept to December) : Finebrands Agency

Position : Sales and Marketing Personnel

Duties & Responsibilities

Engages in superior customer service by making information readily available.

Persists in sales even in the face of failure.

Demonstrates products and services as deemed necessary by clients and management.

Defining and managing your brand.

Conducting campaign management for marketing initiatives.

Producing marketing and promotional materials.

Conducting customer and market research.

Overseeing outside vendors and agencies.

2022(July & August) : Fastlane Thrillers

Position : Saleslady (Promo)

Duties & Responsibilities

Help customers find items in the store.

Check for stock at other branches or order requested stock for customers.

Provide customers with information about items.

Ring up purchases.

Elevate complaints to management.

Keep track of inventory.

2021(Jan-Dec) : Kay and Johncy International Agency Position : Secretary

Duties & Responsibilities

Answering calls, taking messages and handling correspondence

Maintaining diaries and arranging appointments

Typing, preparing and collating reports

Filing

Organizing and servicing meetings (producing agendas and taking minutes)

Prioritizing workloads

Implementing new procedures and administrative systems

Liaising with relevant organizations and clients

Acting as a receptionist and/or meeting and greeting clients 2020(Jan-March) : Precious Hotel

Position : Chef

Duties & Responsibilities

Setting up the kitchen with cooking utensils and equipment, like knives, pans and food scales

Studying each recipe and gathering all necessary ingredients

Cooking food in a timely manner

Delegate tasks to kitchen staff

Inform wait staff about daily specials

Supervise Cooks and assist as needed

Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)

Monitor food stock and place orders

2020(May-October) : Nara Hotel

Position : Waitress

Duties & Responsibilities

Providing excellent wait service to ensure satisfaction.

Taking customer orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

REFEREES

1. Mr Gregory Murunga,

Manager,

Precious Hotel.

Tel: 072*-***-***

2. Linet Kyalo,

Supervisor,

Nara Hotel

Tel: 071*-***-***.



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