Elesa M. Smallwood

Email: ad1nse@r.postjobfree.com Phone: 562-***-****

Career Objective

Enthusiastic and highly motivated to contribute to an organization's efficient and profitable operation, utilizing my organizational, leadership, and interpersonal skills.

Experience

Accounts Receivables Credit Collections, G6 HOSPITALITY CARROLLTON, Addison, Texas, Apr 2018 – Aug 2022

Maintained account Portfolio of 600+ Accounts

Collected disputes on past-due accounts

Created and processed credit memos

Facilitated weekly team meetings

Researched fraud incidents and created affidavits of fraud

Researched collections accounts before contacting customers

Researched and looked up customers in Hotel Key (booking system)

Updated VersaPay and Oracle systems with collections note.

Trained Customer on the use of VersaPay Portal

Maintained collections and departmental reports for Month-End-Close,

Reviewed weekly collections dashboard

Sent Out Emails to welcome new Accounts as well as dunning letters to past due accounts etc.

Manager on Duty, Motel 6, Addison, Texas, Apr 2017 – Apr 2018

Assist and train staff in matters of Guest Service

Assist the General Manager in managing the standards/procedures of Motel 6 through effective planning, organization, training, and decision-making in compliance with all relevant laws

Assist General Manager in achieving targeted financial objectives for the property

Assist and train staff in all necessary skills regarding the success of the overall operation of the property.

Assisted the General Manager in identifying, managing, and drive sales opportunities.

Assisted the General Manager in the protection and safeguarding of all assets, including staff, equipment, and supplies

Leasing Consultant, JW Williams Staffing, Irvine, CA, Jul 2016 – Feb 2017

Provided superior customer service, with sound knowledge of leasing/rental agreements, procedures, and tax credits.

Handled compliance issues and conducted professional tours of properties and their amenities.

Property Manager (167 Units), Huntington Oaks Village Duarte, CA, Nov 2008 – Jul 2016

Performed administrative and office support activities.

Performed daily safety assessments of the tenants and property. Excellent computer skills, word processing, created spreadsheets and presentations and filed.

Fielded telephone calls and received and directed visitors. Have weekly follow-up report meetings with the Property Manager

Advisor- Owner State Laws of California

Guest Services Agent, Extended Stay Hotel Tustin, CA, Jun 2005– Aug 2006

Displayed the ability to talk, listen and help resolve conflicts with guests.

Quickly found the root cause of issues and communicated in a clear and friendly manner to solve the issue and maintain guest satisfaction.

Displayed patience and stayed polite under stressful situations.

Administrative Assistant, AppleOne Employment Services Long Beach, CA, Jun 2004– Jun 2006

Performed administrative duties to include call screened, making travel, meeting, and event arrangements

preparing reports and financial data, training and supervising

other support staff, and Customer Relations.

Education and Training

December 2014- Ashworth College, Norcross Georgia

Property Management with Honors

February 1992- National Headquarters Civil Air Patrol, Chanute AFB

Leadership School

December 1989 -Belleville Area College, Belleville, Illinois

Certifications, Nursing

August 1987- Bishop College, Dallas, Texas

Criminal Justice and Political Science

December 1980- Foster City

Personnel Management Supervisor

1980- St. Louis High School

High School Diploma

December 1979 - Monsanto Plant, Sauget, Illinois,

Associate Degree, Accounting, Personnel Management and Training, Special Business Learning Skills, Data Entry and Computer Programming

Skills

Customer Service

Leadership Management, Public Relations, Supervisor, Grievance Resolution, Receptionist, Cashier, Hotel Guest Services, Hospital Admissions, Sales

Administrative

Administrative Support, Accounts Receivable, Typing, Filing, Scheduling, and Bank Deposits. Interview, Patient Intake, Accounting. Data Entry, Billing, Charting, Proposals, Building and Property Tours, Inspections, Loan Closer, Collections, Process Applications, Skip Tracing, Evaluations and Recommendations, Yardi Program, Credit Analyses

Leadership Management

Assistant Property Manager, City Liaison, Health Care Liaison, Senior Center Liaison, Operations Coordinator, Orientation and Training

Computer and Office Machines

Microsoft Word, Excel, Word Processor, PowerPoint, 10-key unit, Rent Management Program – YARI, Motorola, Maxicor (TCS),

Organizational Skills

Event Planner

Referees

Available on request

Contact this candidate