Stephen

Thompson

C o r n e r s t o n e S y s t e m A d m i n i s t r a t o r

813-***-****

A B O U T M E

ad1nsd@r.postjobfree.com

Lakewood Ranch, FL

Linkedin.com/in/Stephen-

Thompson-fl

S K I L L S

E D U C A T I O N

Northeastern University

Boston, MA

2 years towards BA English

1994-1996

Cornerstone Training

Systems Administrator

2017-2023

E X P E R I E N C E

Program Director, Talent / LMS 1/2022 – Present

Surgery Partners / Remote

Handles all Cornerstone LMS troubleshooting, reporting, monitoring, and submitted trouble tickets from a workforce of 12K staff. Upload and test content, build curriculums, create learning assignments, manage rosters and transcripts while applying an analytical process to issues resolutions. Liaison between Clinical, HR, Corporate and Compliance divisions. Trains and supports 50+ local Cornerstone Admins assigned to various facilities in the US.

Cornerstone System Administrator 12/2021 – 06/2022 Amazon Robotics / Remote / Contractor

Handles all Cornerstone LMS troubleshooting, reporting, monitoring, and submitted trouble tickets from a workforce of 300K staff. Upload and test content, build curriculums, create learning assignments, manage rosters and transcripts while applying an analytical process to issues resolutions. Cornerstone LMS / HRIS Systems Analyst 04/2021 – 1/2022 Thrivent Financial / Remote

In charge of the administration, management, and continuous improvement of the operations, integrations, and optimizations of the Cornerstone LMS. Executed project plans and implemented learning technologies to support companywide education initiatives with HR, Talent and IT. Led the creation of an LMS Steering Committee to better align projects and priorities. Implemented file taxonomy programs and digital asset storage.

S T

Cornerstone Learning

10 / 10

Instructional Design

8 / 10

Adobe Captivate

9 / 10

LMS Analytics / Reporting

10 / 10

Adobe Creative Cloud

7 / 10

Currently living in Lakewood Ranch, FL and seeking a remote role. I have over 20 years of corporate education experience including development of content, design, and extensive management expertise. I also have many years of technical and soft skills content delivery in classrooms. I have both implemented and taken over failing corporate learning management systems at large and growing companies. I specialize in the Cornerstone Learning LMS and hold certifications as an administrator.

Stephen

Thompson

C o r n e r s t o n e S y s t e m A d m i n i s t r a t o r Senior Cornerstone HR System Analyst 05/2019 – 04/2021 Mosaic / Tampa FL

Provided Cornerstone technical expertise and leadership across Mosaic global offices in 7 countries. Serves as the LMS expert while managing and analyzing business requirements, design, configuration, support, and global usage / reporting. Manage quarterly system upgrades and implement new features. Lead the change control process while serving as the key resource in the analysis and testing of the system. Developed and maintained governance documentation, procedures, guidelines, and other LMS documentation. Supported the Instructional Design teams as they test and implement multi-language courses globally. Worked with external systems design teams to build a remote server-based system for managers to better measure and track compliance training. Instructional Designer / Cornerstone LMS Administrator 10/2017 – 5/2019 Stabilus Corp / Gastonia NC

Guided Stabilus through the selection process and implementation of Cornerstone Learning for a global audience after review 12 contenders. Built several multi language custom LMS interfaces for employees in the US and Mexico. Developed a role specific certification process, compliance, soft skills, observation checklists, and e-learning modules. Instructional Designer / Adobe LMS Administrator 2/2016 – 8/2017 Driven Brands / Charlotte NC

Developed the guidelines, requirements, sought budgetary approval, and managed vendor selection for the companies first learning management system. Implemented a 5000 seat Adobe Captivate Prime LMS for 500 franchised locations in North America. Developed all learning plans, mobile apps, curriculum, and role-based certification tracks. Delivered a 3-week hands on instructor led training class for new driven Brands franchise owners. Implemented a monthly live stream web seminar series broadcast out to over 500 locations. Owner/ Manager 6/2007 – 9/2015

East Coast Pet Services / Myrtle Beach, SC

Started a local pet services company specializing in in-home pet sitting services for high value clients. Built and managed all web sites, advertising, and marketing. Expanded to 5 surrounding cities in SC and NC. Hired and trained 15 staff members. Managed all HR issues for staff. Expanded to over 250 clients before selling the business to a local investor. Cornerstone Success Center: Completed over 900 courses, 200 tests, Reporting 2.0, videos, materials, and quarterly update sessions between 2017 and 2023. Expert level in Core and Learning. Proficient in Performance and Human Resources. Expertise: Extensive experience integrating LinkedIn Learning and Cornerstone Content. Integration and API experience with WorkDay, ADP, UKG and Bamboo. Extensive experience building custom reports with Reporting 2.0 S T

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