Customer Service Loan Officers
Resume:
Jennifer
Jones
Fairfax, VA *****
*************@*****.***
Customer Service oriented licensed DE underwriter with proven ability to exceed loan quality and production expectations with over 25 years’ experience in the mortgage industry seeking a position where I can utilize my experience to contribute to the company’s success as well as achieve personal career goals.
Skills
Maintains high level of customer service and
communication
Proficient in technical competency including but not limited to all Microsoft products such as
Outlook, Word, Excel, and Power Point as well
as other programs required for position
Negotiation skills
Maintain integrity for company standards
Experience
FEBRUARY 2023 – OCTOBER 2023
Contract Underwriter / DCHFA/Palmer Staffing, DC
Review and approve/counteroffer loans based on all DCHFA bond programs
Provide analysis and assistance with underwriting scenarios
Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines
Review and maintain various reports and pipelines to ensure efficiency and completion of loan decisions.
Collaborate with all members of lending team including management, housing counselors, loan officers, real estate agents and processors with loan decisions to provide a positive relationship and customer service atmosphere
APRIL 2022 – FEBRUARY 2023
Corporate Officer DE Underwriter / Bank of America, DC
Review and approve/counteroffer mortgage loans based on agency, government, jumbo, non- agency, affordable housing programs and investor guidelines
Provide analysis and assistance with underwriting scenarios
Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines
Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere July 2020 – February 2022
2
Team Lead/Underwriter / MDE Home Loans, NJ
Review and approve/counteroffer mortgage loans based on agency, government, jumbo non- agency, and investor guidelines
Pipeline review as well as assign loans to underwriting team members
Provide analysis and assistance with underwriting scenarios
Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines
Review and maintain various reports and pipelines to ensure efficiency and completion of loan decisions.
Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere
APRIL 2019 – JULY 2020
SR. Mortgage Underwriter / Atlantic Coast Mortgage, VA
Review and approve/counteroffer mortgage loans based on agency, government, jumbo non- agency, and company guidelines
Work effectively to provide quality and quantity service for loan decisions including structuring due to most recent regulatory guidelines
Review and maintain various reports and pipelines to ensure efficiency and completion of loan decisions.
Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere
FEBRUARY 2018 – DECEMBER 2018
SR. Mortgage Underwriter / M&T Bank, AZ
Review and approve/counter- offer mortgage loans based on agency, government, and company guidelines
Provide quality loan decisions in a timely manner
Collaborate with all members of lending team including management, loan officers, and processors with loan decisions to provide a positive relationship and customer service atmosphere
AUGUST 2015 – DECEMBER 2017
SR. Mortgage Underwriter / Stearns Lending/KBHS, AZ
Responsible for the initial through final review on Agency/Jumbo and FHA loans according to Guidelines
Work effectively to provide quality and quantity service for loan decisions
6-8 loans reviewed in 8 hour period to include average of 2 new/final reviews.
Proficient in DU/LP underwriting systems
Collaborate effectively with all parties providing positive communication 3
APRIL 2013 – AUGUST 2015
Underwriter III / Chase, AZ
Responsible for the initial review through final approval on Agency/Non-Agency and FHA loans according to guidelines and Chase overlays
Provide quality customer service along with loan efficiency
Rated #1 underwriter for quality and production for 2014.
Team oriented with positive outlook. Delivering high quality customer service Education
Santiam Christian High School / Corvallis OR
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