Jeanenne Spencer

Client Advocate II

Frisco, TX *5035

ad1nqo@r.postjobfree.com

469-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Customer service expert

Work Experience

Remote Call Center Representative

SGS Agency for Aetna CVS

Oct 2021 to present

Temporary remote position assisting members with their benefit and claim questions.

Remote Call Center Representative

AeroTech Temp Agency

Morneau Shepell

08/20 to 02/21

Work through a temp agency to assist with open enrollment in large market group insurance. Was then transferred to one of the specialty units.

Assisted clients with benefit enrollment, answered questions regarding their benefits and how they work.

Client Advocate

KOHLS Service Center - Dallas, TX September 2015 to Feb 2019

) receive credits.U

Benefits Coordinator/Customer Service

Reformed Church in America - New York, NY April 2013 to October 2015

New York

Worked remote.

Addressed website and telephonic inquiries on a daily basis regarding benefits and claim issues

Assisted with all types of benefit enrollments.

Assisted employees with online enrollment.

Resolved billing issues.

Benefits Coordinator/Account Manager

Holmes Murphy & Assoc - Dallas, TX March 2001 to April 2013

Addressed website and telephonic inquires on a daily basis regarding benefits and claim issues. Assist Ed with benefits enrollments both via phone and face to face.

Performed open enrollment meetings.

Supervised and trained new customer service associates.

Maintained enrollment records.

Assisted HR department with educating their employees. In some cases I was benefit representative for the client.

Through previous employers I have been a group medical and dental examiner – Customer Service Rep and a Claims Technical Specialist.

Word, Excel,

Education

High School Diploma

B T Washington HS. Dallas Texas

Texas Tech University - Lubbock, TX

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