NAVEEN CHANDA

EXECUTIVE HOUSEKEEPER

Highly motivated professional seeking for an

opportunity in the area of Hospitality, where there is ample scope for personal growth while being

resourceful, innovative and flexible.

If given the opportunity, I will deliver the best

possible results to enhance the performance

level of the organization.

ad1nqg@r.postjobfree.com

+91-953*******

Omega bakery shop, near Central

Bank, Angadi Road, Narsampet

Warangal, Distt Telangana

LE MERIDIEN HOTEL, Hyderabad

Executive Housekeeper

12/02/2022 to Present

Scope of Work

• Managing Housekeeping team, Public Areas, Back areas and guest rooms; mentor, develop, provide training and evaluate team to ensure continuous improvement, planning for succession and smooth operation of housekeeping division and exceptional customer service.

• Briefing team members & supervising their work performance to assure they meet hotel standards.

• Coordinating & communicating other departments for maximum departmental productivity & guest satisfaction.

• Training and developing the other Housekeeping team, to maintain costs within the Department, to obtain the highest possible and balanced Brand Standard audit certification and departmental productivity.

• Maintaining and supervise an efficient cleaning and servicing operation to rooms, bathrooms, corridors, Public Areas and service areas as allocated. To ensure that the rooms are cleaned to the hotel standards. To monitor/oversee on job order issued to Engineering Department.

• Dealing with Lost & Found property as per hotel policy.

• Preparing/Amending duty roasters for department as per operational needs.

• Preparing cleaning schedules for public areas and rooms and ensures proper methods are maintained.

• Recommend items to be written off and new purchases.

• Keeping inventories & records of housekeeping department & update them time to time.

• Check & arrange regular schedules for pest controls of hotel premises.

• Handle & investigate guest complaints to take corrective measures.

• Recommend rooms, which need spring cleaning or maintenance in co-ordination with Engineering and Front Office.

• Achieving and exceeding goals and targets set for housekeeping including room accommodation ratings, attendant ratings, housekeeping operational reviews, Eval Pack audit, inspections and employee satisfaction.

• Managing the financial aspects and meeting revenue targets of all housekeeping revenue streams, while analyzing operational problems, establishing controls, and partnering with other management team members to develop and implement new promotions.

• Conducting annual performance review and preparing development plans accordingly for housekeeping Department as well as team.

• Assist in the preparation and review of yearly budgets and financial operational business plan to enhance overall business needs of the division.

• Maintain a safe, secure and healthy environment by enforcing organizational standards, procedures and legal regulations, while effectively monitoring and making improvements to workplace safety throughout the hotel premises

• To ensure the standards required by Law and by Management are maintained at all times in the areas specified above.

• Relieving Front office manager during daily operations. LEMON TREE HOTEL, Hyderabad

Team Head, Housekeeping Manager

23/01/2020- 05/05/2021 (Due to Covid)

GOLCONDA RESORTS, Hyderabad

Team Head, Housekeeping Manager

08/ 2019- 1/2020

• Training staff on hotel standards

• Initiative on cost control in supplies.

• Controlling the cost in guest supplies and the chemical used in the department. HOLIDAY INN EXPRESS, Chennai

Team Head, Housekeeping Manager

03/ 2019-08/2019

NOVOTEL, AIRPORT, Hyderabad

Team Head, Housekeeping Manager

09/ 2015-09/2018

• Developing the staff schedules.

• Purchasing cleaning supplies and equipment.

• Working with hotel guests who have specific housekeeping needs. NOVOTEL, Pre-Opening, Pune

Asst. House Keeping Manager

10/ 2013- 06/2015

NOVOTEL IBIS Tech Park, Bangalore

House Keeping Supervisor

10/ 2011- 06/2013

NOVOTEL, Hyderabad

House Keeping Supervisor

03/2008-05/2011

INDUS PALMS – ELLAA SUITES, Hyderabad

House Keeping Supervisor

08/2007 -02/2008

BEST WESTERN AMRUTHA CASTEL

House Keeping Supervisor

12/2004-04/2007

SKILLS

• LEADERSHIP DEVELOPMENT, SOFT SKILLS, CUSTOMER SERVICE, MS WORD, HYGIENE, MS EXCEL, ADAPTABILITY, INSTRUCTING

EDUCATION & INDUSTRIAL TRAINING

• Diploma in Hotel management form Coromandel Institute of Hotel Management & Catering Technology

• Three months’ exposure training in House Keeping at Hotel Casino, Cochin.

• Six months’ exposure training at GRT Temple Bay, Mahabalipuram, Chennai.

• Grand bay ITC (Vishakhapatnam).

ACHIEVEMENTS

• I am being certified for the Environment Management Systems-Internal Auditor Traini Course based on ISO 14001:2004 Standard (NOV 06-07, 2014) at Novotel, Pune.

• Awarded as a Best Manager for the month of Dec 2014. PERSONAL DETAILS

• FATHER’S NAME- SATYANARAYANA CHANDA

• DATE OF BIRTH- 15-MARCH-1982

• NATIONALITY- INDIAN

LANGUAGES

• ENGLISH, HINDI, TELUGU

INTERESTS

• MUSIC, TRAVELLING, READING

Contact this candidate