Customer Service Follow Up

.

CONTACT

Address : San Antonio, TX *****

Phone : 210-***-****

Email :

*********.*.******@*****.***

SKILLS

Detail oriented

Strong background in management

Customer service

Reliable

Team player

Adaptable

Social Perceptiveness

Supervision and leadership

Multitasking Abilities

Self-Directed

PROFESSIONAL SUMMARY

Experienced Recruiter with a passion for building strong teams. Increased employee retention rate 40% through strategic hiring. Reduced time spent on scheduling and follow up by 50% by implementing automated systems. Managed coordination for 500 candidates annually, demonstrating strong organizational skills.

ACCOMPLISHMENTS

Earmarking and selecting suitable candidates for job openings.

Created campaigns that facilitated improved market share and customer engagement.

Successfully staffed Hurricane Ian contingency with accuracy and efficiency.

Exceeded development sign on goals by 20% in Q1and Q2.

WORK HISTORY

Surge Staffing/ Recruiter, 06/2018 to Current

Coast Guard Headquarters

Contingency Team Manager, recruit, identify, select candidates for short-term personnel requirements including temporary mission critical and volunteer vacancies for emergency responses, annual surge operations, special events and parental leave backfill.

Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Conducted phone interviews to assess applicants’ relevant knowledge, skills, experience, and aptitudes.

Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Coordinated schedules to arrange management interviews with applicants.

Evaluated strengths and weaknesses of candidates through effective screening processes.

Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Area Housing Manager, 06/2014 to 05/2018

Coast Guard

Assistant Area Housing Officer, Leased Housing Contracting Officer

Area coordinator for Basic Allowance for Housing data collections

Assist with and management of $6.1M Area Housing budget.

Supervisor and mentor, a team of 8 subordinates.

Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.

Calculated tenant rent amounts to prepare leases and contracts.

Maintained database of housing resources, landlords and management companies.

Communicated effectively with owners, residents, and on-site associates.

Completed annual rent calculations using housing database software.

Payroll Specialist, 08/2002 to 05/2014

US Coast Guard

Resolved payroll discrepancies quickly and successfully.

Provided customer service to employees regarding payroll inquiries and issues.

Confirmed compliance with all applicable federal, state, and local payroll laws and regulations.

Documented and processed all garnishments for bankruptcies, student loans, and child support orders.

Managed payroll data entry and processing for over 10,000 employees to comply with predetermined company guidelines.

Assisted management in developing and tracking payroll budgets.

Calculated wages, deductions, and bonuses in accordance with company policies.

Reconciled payroll discrepancies and responded to inquiries from employees.

EDUCATION

Associate of Science: Science Education, 01/2013

VINCENNES UNIVERCITY - Vincennes, IN

High School Diploma, 06/2001

FOX TECHNICAL HIGH SCHOOL - San Antonio, TX

VOLUNTEER EXPERIENCE

Volunteer for Wreaths Across America

Volunteer for community cleanup

Volunteered for Habitat for Humanity

Volunteered for American National Red Cross

Volunteer for Feed the Hunger

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#HRJ#104509b0-b763-449c-b802-1c6c05a85e45#

BRODERICK ASHLEY

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