Tashia Smith

Property Management

Hampton, VA ***69

ad1np6@r.postjobfree.com

+1-757-***-****

A position with a company that offers advancement. Ensure contacts with internal and external customers reflect excellence in customer service, monitor inventory accountability, apply merchandising techniques, accounting for all store funds. Monitor operating expenses, complete required documentation and maintaining related records. Supervise staff and promote employee development. Investigate and resolve customer complaints. My qualifications include honesty, punctuality, persistent, and flexible to changing needs. Strong organizational and supervisory skills, ability to manage time efficiently.

Willing to relocate: Anywhere

Work Experience

Assistant Property Manager

Weston Associates - Newport News, VA

March 2023 to Present

Assist property manager in paying bills

Assist property manager in maintaining property

Lease apartments

Collect rent

Process RRP applications

Process payments

Submit invoices

Work with contractors

All day to day leasing activities

Assistant Property Manager

Greenbrier Management - Hampton, VA

March 2021 to December 2022

Assist property manager in paying bills

Assist property manager in maintaining property

Lease apartments

Collect rent

Process RRP applications

Process payments

Submit invoices

Work with contractors

All day to day leasing activities

Leasing Agent

Seminole Trail Management LLC - Hampton, VA

February 2020 to March 2021

Lease apartments, input work orders, data entry, housekeeping inspections, answer calls email fax assist property manager when needed

Guest Experience Manager

Marriott International, Inc. - Williamsburg, VA

October 2018 to March 2021

Manage Front desk of 2 properties as well as make sure guests are taken care of! Problem solving, schedules, money handling, inventory, and so much more will explain! Material Handler II

AAFEES - Newport News, VA

February 2018 to September 2018

Stack/unpack merchandise from the truck inventory of merchandise lift up to 50 lbs operate pallet jacks wrap pallets of merchandise

Collections Specialist

CONSUMER PORTFOLIO SERVICES - Chesapeake, VA

August 2016 to March 2018

In and outbound calls to debtors for past due finance company payments. Process payments, extension and schedule payments. Data entry email fax

Collector

R & B CORP CREDIT CONTROL

April 2011 to August 2016

Achieved high customer satisfaction for collection amounts. Collaborated with various departments to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented monthly goals which resulted in higher income for myself and the company.

Exceeded regional annual sales target by 90%.

Reviewed operational records and reports to project sales and determine profitability. Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security

practices.

Built relationships with customers and the community to establish long-term business growth. Attended sales training camp and brought best practices leadership back to the company. Relief Asst. Manager

VIRGINIA DEPARTMENT OF ALCOHOL BEVERAGE CONTROL - Richmond, VA January 2008 to February 2010

Provide excellent customer service to internal and external customers Monitor customer service of other employees Help customers by assisting them with my work knowledge and suggestions that fits there needs Assist

store manager in planning, organizing, and direct store operation. Assume full responsibility of store operations in the absence of the store manager Account for all funds and expenses on a daily basis, including loans, pickups and daily bank deposits and change orders Complete and

perform all necessary paperwork such as clerk activities, licensee sales, deposits of certificates, inventory, truck

shipment and daily paperwork Complete and close out inventory on a monthly or quarterly basis. Physical count and compare all bottles inside of the store. Perform and complete affidavits for damaged bottles and code conversions Assist in training and part- time

employees Equipment Accountability responsible for keeping up with all equipment in the store and the maintenance Perform store inventories and appropriate documentation Receive shipments and complete related

forms Process sales and refunds Process customer request for stocked and non stocked items Perform POS

functions and follow procedures Follow shelf management and guidelines Stock shelves and lift cases of merchandise up to 65 lbs.

Enhanced company reputation by following state laws and company policy and procedure. Provided coaching, mentoring, and consultation to staff to enhance staff development. Consistently received positive feedback from guests on performance reviews. Reviewed weekly inventory charts and recorded facility needs. Salon Manager

CUTZ - Toano, VA

August 2003 to January 2008

Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Communicated all client reservations to appropriate staff. Led comprehensive spa tours for new members.

Called clients to confirm upcoming appointments.

Followed the pre-assigned opening and closing procedures for each spa station. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Restocked linen and laundry in all areas of the spa. Transported soiled linens to the laundry facilities. Consistently followed all required protocols for scheduling spa appointments. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Followed through with client requests in a timely manner. Drained, cleaned and filled mineral tubs for guests after each use. Inventoried, ordered and stocked salon product line. Managed salon autonomously during manager\'s vacation and while hiring new management staff. Entered customer demographic and preference data on salon computer database. Processed guest credit card information for salon services. Anticipated spa and salon guest concerns and addressed them immediately. Analyzed skin condition and made appropriate product recommendations. Recommended retail products for clients\' at-home usage. Fostered a friendly, warm and exceptional customer experience. Flexibly worked evenings and weekends to ensure proper spa coverage. Handled busy schedules and stayed on top of key deadlines. Carried out administrative tasks, including product inventory checks, charting and consultations. Education

Luckes Beauty Academy - Newport News, VA

2007

HIGH SCHOOL DIPLOMA in COSMETOLOGY Cosmetology

Lafayette High School - Williamsburg, VA

1994

Skills

• Sales Experience

• Customer Service

• Property Leasing

• Property Management

• Guest Services

• Marketing

• Training & Development

• Fair Housing Regulations

• Store Management Experience

• Cold Calling

• Office Management

• Hair styling

• Microsoft Excel

• Microsoft Office

• Accounts Payable

• Yardi

• Microsoft Outlook

Additional Information

SKILLS

Strong leader POS systems

Hair maintenance expert Hourly shift management

Highly motivated self-starter Excellent customer service skills Strong leader Trusted key holder

Texturizing services specialist Creative problem solver Cosmetology industry exposure Exceptional communication skills Networking expertise MS Windows proficient

Bank deposit procedures Quick learner

Goal-oriented Floor set design expertise

Detail-oriented Training development aptitude

Strategic thinker Proficient in cash management

Store displays Shipping and receiving professional Staff training and development Strategic sales knowledge Opening and closing procedures Credit card processing Customer-oriented

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