Property Manager Customer Service
Resume:
Tashia Smith
Property Management
Hampton, VA ***69
*******@*****.***
A position with a company that offers advancement. Ensure contacts with internal and external customers reflect excellence in customer service, monitor inventory accountability, apply merchandising techniques, accounting for all store funds. Monitor operating expenses, complete required documentation and maintaining related records. Supervise staff and promote employee development. Investigate and resolve customer complaints. My qualifications include honesty, punctuality, persistent, and flexible to changing needs. Strong organizational and supervisory skills, ability to manage time efficiently.
Willing to relocate: Anywhere
Work Experience
Assistant Property Manager
Weston Associates - Newport News, VA
March 2023 to Present
Assist property manager in paying bills
Assist property manager in maintaining property
Lease apartments
Collect rent
Process RRP applications
Process payments
Submit invoices
Work with contractors
All day to day leasing activities
Assistant Property Manager
Greenbrier Management - Hampton, VA
March 2021 to December 2022
Assist property manager in paying bills
Assist property manager in maintaining property
Lease apartments
Collect rent
Process RRP applications
Process payments
Submit invoices
Work with contractors
All day to day leasing activities
Leasing Agent
Seminole Trail Management LLC - Hampton, VA
February 2020 to March 2021
Lease apartments, input work orders, data entry, housekeeping inspections, answer calls email fax assist property manager when needed
Guest Experience Manager
Marriott International, Inc. - Williamsburg, VA
October 2018 to March 2021
Manage Front desk of 2 properties as well as make sure guests are taken care of! Problem solving, schedules, money handling, inventory, and so much more will explain! Material Handler II
AAFEES - Newport News, VA
February 2018 to September 2018
Stack/unpack merchandise from the truck inventory of merchandise lift up to 50 lbs operate pallet jacks wrap pallets of merchandise
Collections Specialist
CONSUMER PORTFOLIO SERVICES - Chesapeake, VA
August 2016 to March 2018
In and outbound calls to debtors for past due finance company payments. Process payments, extension and schedule payments. Data entry email fax
Collector
R & B CORP CREDIT CONTROL
April 2011 to August 2016
Achieved high customer satisfaction for collection amounts. Collaborated with various departments to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented monthly goals which resulted in higher income for myself and the company.
Exceeded regional annual sales target by 90%.
Reviewed operational records and reports to project sales and determine profitability. Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices.
Built relationships with customers and the community to establish long-term business growth. Attended sales training camp and brought best practices leadership back to the company. Relief Asst. Manager
VIRGINIA DEPARTMENT OF ALCOHOL BEVERAGE CONTROL - Richmond, VA January 2008 to February 2010
Provide excellent customer service to internal and external customers Monitor customer service of other employees Help customers by assisting them with my work knowledge and suggestions that fits there needs Assist
store manager in planning, organizing, and direct store operation. Assume full responsibility of store operations in the absence of the store manager Account for all funds and expenses on a daily basis, including loans, pickups and daily bank deposits and change orders Complete and
perform all necessary paperwork such as clerk activities, licensee sales, deposits of certificates, inventory, truck
shipment and daily paperwork Complete and close out inventory on a monthly or quarterly basis. Physical count and compare all bottles inside of the store. Perform and complete affidavits for damaged bottles and code conversions Assist in training and part- time
employees Equipment Accountability responsible for keeping up with all equipment in the store and the maintenance Perform store inventories and appropriate documentation Receive shipments and complete related
forms Process sales and refunds Process customer request for stocked and non stocked items Perform POS
functions and follow procedures Follow shelf management and guidelines Stock shelves and lift cases of merchandise up to 65 lbs.
Enhanced company reputation by following state laws and company policy and procedure. Provided coaching, mentoring, and consultation to staff to enhance staff development. Consistently received positive feedback from guests on performance reviews. Reviewed weekly inventory charts and recorded facility needs. Salon Manager
CUTZ - Toano, VA
August 2003 to January 2008
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Communicated all client reservations to appropriate staff. Led comprehensive spa tours for new members.
Called clients to confirm upcoming appointments.
Followed the pre-assigned opening and closing procedures for each spa station. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Restocked linen and laundry in all areas of the spa. Transported soiled linens to the laundry facilities. Consistently followed all required protocols for scheduling spa appointments. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Followed through with client requests in a timely manner. Drained, cleaned and filled mineral tubs for guests after each use. Inventoried, ordered and stocked salon product line. Managed salon autonomously during manager\'s vacation and while hiring new management staff. Entered customer demographic and preference data on salon computer database. Processed guest credit card information for salon services. Anticipated spa and salon guest concerns and addressed them immediately. Analyzed skin condition and made appropriate product recommendations. Recommended retail products for clients\' at-home usage. Fostered a friendly, warm and exceptional customer experience. Flexibly worked evenings and weekends to ensure proper spa coverage. Handled busy schedules and stayed on top of key deadlines. Carried out administrative tasks, including product inventory checks, charting and consultations. Education
Luckes Beauty Academy - Newport News, VA
2007
HIGH SCHOOL DIPLOMA in COSMETOLOGY Cosmetology
Lafayette High School - Williamsburg, VA
1994
Skills
• Sales Experience
• Customer Service
• Property Leasing
• Property Management
• Guest Services
• Marketing
• Training & Development
• Fair Housing Regulations
• Store Management Experience
• Cold Calling
• Office Management
• Hair styling
• Microsoft Excel
• Microsoft Office
• Accounts Payable
• Yardi
• Microsoft Outlook
Additional Information
SKILLS
Strong leader POS systems
Hair maintenance expert Hourly shift management
Highly motivated self-starter Excellent customer service skills Strong leader Trusted key holder
Texturizing services specialist Creative problem solver Cosmetology industry exposure Exceptional communication skills Networking expertise MS Windows proficient
Bank deposit procedures Quick learner
Goal-oriented Floor set design expertise
Detail-oriented Training development aptitude
Strategic thinker Proficient in cash management
Store displays Shipping and receiving professional Staff training and development Strategic sales knowledge Opening and closing procedures Credit card processing Customer-oriented
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