Customer Service Property Manager
Resume:
seabrina finnell
Stockbridge, GA *****
ad1now@r.postjobfree.com
To develop my career in property management in a professional and dynamic organizational environment. To be able to utilize my management skills: expense and budget control, very creative marketing and sales approach, and award winning collection processing experience to provide a high net profit income to the satisfaction of my portfolio, owners, and investors.
Work Experience
Assistant Property Manager
3keys - Atlanta, GA
August 2020 to Present
Opening model units and preparing them to be toured for the day.
● Walking available units to check the status and ensure they are viewable for prospects. If the unit is leased and not yet ready, then the Leasing Agent will observe the progress of the unit to verify that move-in date will be met.
● Organize desk area and resident and office mail (when applicable). Print out availability and pricing for the day.
● Ensure that all necessary office supplies and materials are stocked for the day. ● Post on Craigslist. Check and update all on-line marketing resources when necessary. ● Ensure all amenities are open, clean, and functional.
● Check new and outstanding work-orders. Follow-up with resident and maintenance team on completed work orders.
● Ensure curb appeal is fully realized with balloons, banners, signs, and overall cleanliness. ● Giving outstanding customer service to our residents and assuring all their needs be met. ● Giving fantastic and thorough tours to incoming prospects ensuring that they are greeted immediately and are taken to see all amenities and units desired.
● Answering all incoming calls. Placing new work-orders. Setting tours for appointments. ● Working within the on-site team to identify and overcome all urgent issues on the property. ● Cross-marketing in the community when needed.
● Calling the comps. to complete the Market Survey weekly. Shopping the comps. in person when possible.
● Ensuring that office, models, vacant units, and amenities are closed completely and securely at the end of the day.
● Ensure the completeness and correctness of all lease files.
● Ensure that all prospects are qualifying for their lease and all necessary verifications are done and money collected upon move-in.
Logistics Coordinator
CHASE6&RUNNING LLC - Atlanta, GA
April 2019 to Present
I am the owner and operator of Chase6& Running LLC. If you are looking for a dependable driver and reliable company, look no further. If you have work we are ready. Loading, unloading, preparing, inspecting and operating the delivery vehicle. We are ready
Call Center Customer Service Representative
Optum Health/United Healthcare - Atlanta, GA
June 2021 to September 2021
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or schedule and cancel appointments for inbound and outbound calls. Human Resources Assistant
Carter's Warehouse - Stockbridge, GA
January 2020 to July 2020
Provide clerical and administrative support to the Director of HR
● Assist in off-site recruiting requirements; pre-hire testing, ensures all required documentation is completed and provided to off-site recruiter
● Creates folders for HR based on role
● Creates Access sheets; work with HR and IT to ensure information is correct ● Take and upload new hire pictures into HR systems
● Audit and upkeep of HR paperwork within the system
● Coordinate communication with candidates, managers, and the recruiting team regarding candidate interview schedules
● Assist in New Hire Orientation
● Assist in Employee Engagement meetings and social media activities
● Support HR initiatives and activities such as the Health & Wellness Program - Go365 ● Filing as needed
● Perform other duties as assigned
● Assist in off-site recruiting requirements; pre-hire testing, ensures all required documentation is completed and provided to off-site recruiter
● Creates folders for HR based on role
● Creates Access sheets; work with HR and IT to ensure information is correct ● Take and upload new hire pictures into HR systems
● Audit and upkeep of HR paperwork within the system
● Coordinate communication with candidates, managers, and the recruiting team regarding candidate interview schedules
● Assist in New Hire Orientation
● Assist in Employee Engagement meetings and social media activities
● Support HR initiatives and activities such as the Health & Wellness Program - Go365 ● Filing as needed
● Perform other duties as assigned
Education
I have a bachelor degree in Medical Billing & Coding Colorado University - Colorado Springs, CO
June 2012 to August 2014
High school diploma or GED
Associate's degree
Skills
• Bookkeeping
• Microsoft Outlook
• Interviewing (2 years)
• Marketing
• Microsoft Excel
• QuickBooks
• Case management
• Customer service (10+ years) •
Phone etiquette (10+ years) •
Dispatching (2 years)
• Quality assurance
• Social media management •
ATS
• Recruiting
• Google Docs
• Salesforce
• Leadership (5 years)
• Microsoft Office
• Sales
• Financial services
• Section 8 (2 years)
• Maintenance
• Loan processing
• Accounting
• Microsoft Word
• Dealership experience
• Medical coding (1 year)
• Process improvement
• Hotel experience (10+ years) •
Inside sales
• Hospitality (10+ years)
• iOS
• Windows
• Scripting (4 years)
• Workday
• Marketing
• Retail sales
• Sales
• Outside sales
• CRM software
• Upselling
• Customer service
• Data entry
• Microsoft Powerpoint
• Computer literacy
• Clerical experience
• Computer operation
• Tax experience
• Property management
• Organizational skills
• Guest services
• Event planning
• Property leasing
• Medical terminology
• LIHTC
Languages
• English - Expert
Certifications and Licenses
First Aid Certification
CPR Certification
ASE Certification
Driver's License
Assessments
Work style: Conscientiousness — Highly Proficient April 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Customer service — Proficient
May 2020
Contact this candidate