JEREMY SMITH

Mobile: 425-***-**** ad1non@r.postjobfree.com

IT Professional

●Extensive expertise in IT, worked several years as a help desk technician, ERP experience in SAP and BAAN. Participated as team lead and have led and co-led large teams of both internal and external vendors.

●In depth knowledge of Operating and Utility System:Windows 11, Windows 10, Windows 7, Datto RMM, Threat Locker, IT Glue, Webroot, Malewarebytes Oneview and Neubla, Autotask, Ahsay Backup System, Cloning and Profile Migration utilities, Server Hardware Architecture, and Information Security concepts and technologies.

●Experienced Project Manager leading all phases of technology projects. Experience using the following Methodologies: PMBOK, Six Sigma, Lean, Agile, and Critical Chain, Theory of Constraints. Completed training for Critical Chain Project Management, SAP, Lean, and Agile.

●I have led integration and implementations of complex business system solutions: SAP (cFolders, xMii, and Solution manager along with regular maintenance and patching of ERP business systems)

●Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Skills Summary

Project Management:

PMBOK- Project Management

Body of Knowledge

Milestone

Development and execution

Systems Engineering

System Migrations/Integrations

IT Project Lifecycle:

RIO – Risk Issue and Opportunity

Managing Change board.

Enterprise wide Implementations

Requirements Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling

Value-Added Leadership:

Cross-Functional Supervision

Presenting Pitches to Leadership as well as the client.

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

PROFESSIONAL EXPERIENCE

Phoenix Technology

IT System Administrator June 2019 - Current

●Client onsite visits including management of assets, and equipment planning for future.

●Providing quotes for hardware and software replacement

●Barracuda Spam filtering set up and administration

●Provide 3rd Tier support for implementing software projects and hardware deployment

●Migrate Windows 7 computers to windows 10 to support EOL for Windows 7

●Migrate Windows 10 computers to windows 11 to support EOL for Windows 10

●On site Technical support for client with various IT requirements not limited to desktop issues but also other hardware issues as they arise

●Active Directory management to include creation, and group authority. Domain joining assets and password resets.

●Backup management utilizaing multiple backup platforms and working through issues with different versions

●Taking customer calls and working through end user support of our clients to resolve problems as they arrise.

●oncall support to provide 24x7 support

●Office365 Migration from hosted exchange services

●VM creation and management

●Webroot and Malware bytes endpoint management along with ThreatLocker

●adding server assets like printers, dhcp reservation, smnp, sharing, and GPO deployment

The OMC Group Vancouver Wa June 2018 - June 2019

Social Media SEO Technician

●Initially hired as a data entry, after a few weeks was promoted to the technician team due to my Strong IT background, attention to detail and Hard work.

●Provide Second Level Support creating solutions for customers needs.

●Utilize Wordpress to build multiple demo websites for potential customers

●Review customer websites to determine if they are search engine optimized (SEO) for Google, and if not then I build them a demo website.

●Service and maintain Social Media requirements for over 150 customer accounts.

●Liaison with customer service to identify the customer request and if it is within the scope of our services.

Spirit Aerosystems Wichita, Ks March 2015 – Aug 2015

Desktop Support

●Provide 3rd level Catia Cad/Cam support Enterprise Wide. Including:

oTroubleshooting and Problem Resolution

oFlatten and Reloads

oInstalling different loads depending on the customer i.e.; Boeing, Airbus, Spirit internal etc.

oInstalling future Revisions for testing.

●Work together with Team to support weekend Outages.

●Provide 2nd level onsite support for computing solutions Enterprise wide.

oTroubleshooting and problem resolution.

oNetwork and data troubleshooting, making ports hot

oReplacing faulty hardware i.e.: System boards, Laptop touchpads, Batteries, Monitors, Video cards

●Provide weekly reports for senior management to understand the current Backlog and ticket count

●Life cycle management of existing solutions

Textron Aviation, Wichita, Ks March 2014 – August 2014

●As a Senior Project Manager I worked with Executive IT Leadership to integrate complex IT solutions between two established Aircraft Manufacturers. (Beechcraft & Cessna)

●Manage existing IT projects, and assist as needed with Integration solutions

oBuild project schedules and maintain in MS Project Server

oCommunicate the schedule using tools like Excel, Visio, PowerPoint, MS Project

●First Pass Testing on IT solutions, Coordinate User Acceptance Testing, Facilitate problem resolution

●Direct and manage project effort from beginning to end.

●Work closely with developers to understand the solution and the key elements being developed if it was created in house. Large percent were created with .net

●Explore development options with customer to determine the correct approach and which Technology to use; collaborate with developers to finalize all development plans

●Using Agile Methodologies and AUP I would Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders

●Coordinate development testing with Customer as well as facilitate End User Testing and Deployment to Production.

●Develop and deliver progress reports, proposals, requirements documentation and presentations.

SPIRIT AEROSYSTEMS, Wichita, KS

2008 - 2013

Project Manager 2008-2013

●Partnered with the Chief Project Manager in laying the groundwork for the PMO.

●Worked closely with the Chief PM to identify the process of creating and executing the Integrated Master Schedule.

●I managed two programs Change board Bombardier Cseries, and Mitsubishi MJet. I applied knowledge of change and configuration management processes to ensure compliance with the project plan. All major changes were identified as Risk or Opportunity.

●RIO – Risk Issue and Opportunity. I managed RIO for the CSeries and MJET programs. I assembled a team of experts from different teams to provide me the costs associated with building the product. We would meet weekly to discuss those items that had been identified from the Change board as potential changes.

Critical Chain Program Manager 2009 - 2013

●Responsible for the implementation and administration of Concerto in Propulsion division Wichita Kansas. CSeries Propulsion Program resulted in an overall 18% reduction of cycle time for the first test pylon supplied to Bombardier.

●Part of a team of project management specialists that was focused on Critical chain implementation; responsible for building processes and resolving implementation issues as they arose.

●Worked with IT to develop and maintain patches and software updates, including testing of new patches and working with the OEM to resolve software conflicts.

Help Desk Lead / Help Desk Technician 1998 - 2006

●Transferred from Redmond, WA working as help desk technician for Boeing for two years, to work as the lead of the help desk that was being started in Wichita, KS.

●As lead, supervised and developed the first shift team of analysts.

●After one year offered a position working in the data center, responsible for the maintenance of a raised floor climate controlled server area.

●Performed backups and regular patching and updates to the servers.

●Supported DCAC MRM and a multitude of other manufacturing software that Spirit was using for daily operations, participated in 24 hour on call rotations.

●Provided 24-hour support for SAP (Basis Administrator)

EDUCATION

Concerto Realization training 2010-2011

Axia College Associate's Degree, Computer Science, 2008

SAP Training: SAPTEC: Fundamentals of SAP WEB AS, ADM 100 Web AS Administration, SAPEP (SAP Netweaver Portal), BIT400: SAP Exchange Infrastructure (SAP XI), EP200: Netweaver Portal System Administration, TZMII1: xMII introductory training

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