Call center and

Faven Gebremedhin

***** ********* ****** ****** ******, MD 20905 240-***-**** ***@****.***

Qualifications Profile

Extremely passionate, driven, and hardworking Public Health professional, who excels at leading others, making important decisions, and handling situations under pressure. Experienced health educator with excellent analytical, organizational, team building, and planning skills. Proactively trained, detail-oriented, self-starter with outstanding oral and written communication, time management, technical, and interpersonal skills.

Core Competencies

Critical Thinking Advocate for Client Case Planning Health Communication Community Outreach Ethical principles to guide Confidentiality Problem-Solving Skills Team Work Group Leader Multitasking Fluent in Amharic/English Health Education Community Outreach Expert

Education

University of Maryland Baltimore County, Maryland December 2016 Bachelor of Science, Social Work Minor: Psychology

Montgomery College, Takoma Park, Maryland May 2014

Associates of Science, Mental Health

Certified in Emergency Response and Management: IS100, IS700, September 2020

Certified in 2019 HIPPA compliance training September 2020

Certified in John Hopkins Covid-19 Contact Tracing September 2020

Professional Experience

Contact interviewer, fairfax VA September,2020- present

Fairfax County Health Department/IPHI

Interview cases and contacts to see how Covid-19 is affecting there health and add notes on Sara Alert.

Follow up with Fairfax County residents who have covid-19 or were exposed to covid-19 to evaluate -symptoms and track progression of recovery.

Connect case and contacts with the Community Heath Workers for assistance to insure they get the proper tools to stay isolated.

check on cases who are not reporting on Sara Alert and call them to get symptoms updates everyday.

Calculate end of isolation and request clearance letters if needed.

Vaccine Call Center March,2021 – April 2021

Fairfax County Heath Department Gov. Center

Worked with many callers who were dealing with high emotions, as well as an urgency to immediately set appointments for their Covid-19 vaccination.

Helped scheduling appointments using independent judgment to understand the logistics of available time slots and location and distance for the prospective clients.

Received calls about canceling appointment or general question regarding vaccines.

Social Worker Intern, Washington DC December 2016- may 2017

Forest Side Assisted Living

Facilitated supportive services and counseling for family members to address special concerns and ease the transition during holiday home visits.

Collaborate with team members to assist in development of individualized treatment plans

Provide emotional support to residents and resident’s families

Provided weekly reports to the director of the facility regarding residents' stay and behavioral changes.

Create Monthly Progress Notes

Teachers Assistant, Silver Spring MD May 2016 – December 2016

Workforce Development -Montgomery College

Assisted disabled students with special needs

Helped students take notes and observe behavioral changes

Helped the professor with paper work after school and report student’s behavioral changes to family members

Social Work Intern Gaithersburg MD January 2015– May 2016

Centers for Behavioral Health

Make calls to client’s family regarding behavioral changes

Lead group sessions on fitness sessions to clients

Teach art and computer lessons

serve meals at lunch time and help set up medical equipment

Wrote summary and follow-up notes after each group session about each client

Answer calls for help and observe changes in a patient’s condition or behavior

Volunteer Work

Community Assistant Worker Silver Spring, MD/DC February 2013 – December 2016

Ethiopian Community/Orthodox Christian Church

Serve as a peer educator and helper in order to facilitate the personal and academic growth and development of Ethiopian Children within the Orthodox Christian Church Members.

Identifying community skills, assets, issues and needs and ensuring that local people have their say

Developing new resources in dialogue with the community and evaluating existing programs

Building links with other groups and agencies and helping to raise public awareness on issues relevant to the community

Assisting new immigrants navigate through job searches, affordable housings, and free or affordable English language courses.

Promoting health and wellness and informing our community of the resources available.

Hotline volunteer, Maryland

Community Crisis Center December 2016

Provide emotional support and guidance on-call through active listening and empathy for those with domestic violence

Secretary, African American Club September 2015 - December 2016

Prepare educational panels by inviting guests to increase the number of successful black individuals at school.

Promote members to develop strong personal and professional relationships with the black community within and outside of UMBC.

Prepare flyers, posters, and blogs about equality and human rights.

Member, Academic Excellence Society (OAES) September 2015 -2016

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