TRACY A. FARMER

*** **** ****

Las Vegas,NV. ****7

267-***-****

ad1noa@r.postjobfree.com

OBJECTIVE:

To work with an established company in customer service/ brand ambassador. IMy experience includes working as a Call Center Representative, Property Acquisition specialist (Cold Calling for prospective home owners to list properties),customer service. EXPERIENCE

Aspire Brand Inc.

Las Vegas,NV

May 2022-Present

Brand Ambassador

*Travel to store to do sampling of product,promote products, engage with customer to purchase the product,set up table and station to service customers,break down table, provide coupons to customers.

Precision Opinion

Las Vegas, NV

October 2019-March 2021

Research Associate

* Make calls to clients, * Screen clients, *Conduct studies, *Type clients information and

*Follow up with clients

Tidy Host

Philadelphia, PA

March 2012-June 2019

Cleaning Associate

*Laundry, Ironing, and household cleaning services.*Organizing Service and closets/drawers, Home Care Associate

Philadelphia, PA

02/2010 - 07/2012

Home Health Aide, Certified

Assist elderly or disabled adults with daily living activities in their personal homes or in a daytime non-residential facility. * Performed health care related tasks, such as monitoring vital signs and medication under the direction of registered nurses and physical therapists.

* Administer bedside and personal care, such as ambulation and personal hygiene assistance.

* Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

* Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.

Inservice America Lynchburg, VA 06/1999 - 10/2009 Call Center Representative

* Answer phones and respond to customer requests.* Sell products and place customer orders in computer system. Provide customers with product and service information.

* Up sell products and services. * Transfer customer calls to appropriate staff.

* Identify, research, and resolve customer issues using the computer system.

* Follow-up on customer inquires not immediately resolved.

* Complete call logs and reports. * Research billing issues. * Research misapplied payments.

* Recognize, document and alert the supervisor of trends in customer calls.

* Recommend process improvements. * Other duties as assigned. Museum Catering Company

Philadelphia, PA

02/1996 - 01/1999

Cafe Worker

* Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

* Accept payment from customers, and make change as necessary.

* Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.

* Clean and organize eating, service, and kitchen areas.

* Notify kitchen personnel of shortages or special orders.

* Communicate with customers regarding orders, comments, and complaints. * Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures . * Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

* Relay food orders to cooks.

* Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.

* Clean and sanitize work areas, equipment, utensils, dishes, or silverware. * Store food in designated containers and storage areas to prevent spoilage. * Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

* Take and record temperature of food and food storage areas such as refrigerators and freezers.

* Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or Serving.

EDUCATION

Los Angeles Valley College Valley Glen,CA Attained Diploma

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