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General Manager Customer Service

Location:
Redding, CA, 96003
Posted:
December 03, 2023

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Resume:

Bo Diggs

Experienced HVACR Technician and IOT Graduate/Universal Cert. In Refrigerant Handling,

Cheif of Engineering/Maintenance Supervisory experience and RV Technician Anderson, CA 96007

ad1no8@r.postjobfree.com

+1-530-***-****

Willing to relocate to: Shasta County, CA - Tehama County, CA - Chico, CA Authorized to work in the US for any employer

Work Experience

Cheif of Engineering and Operations

La Quinta Inn and Suites by Wyndham - Redding, CA

May 2023 to Present

Responsible for all repairs and routine maintenance operations as well as the role of project planning and execution with the goal to extend the life of a 60+ year old building. Renovation of entire property with assistance working side by side with the General Manager, presenting project estimates, meeting with General Contractors. Connecting the Hotel with neccessary local parts distributors with charge accounts saving money on repeat purchases like HVAC air filters and ice machine and condeser coil cleaning chemicals. Creating various maintenance schedules and logs, training staff on health and safety including fire alarm and emergency procedures. Encouraging other managers to use positive feedback motivation strategies with their employees rather than only negative criticism, and much more.

Chief Engineer/Maint. Supervisor

The Hampton Inn & Suites - Hotel - Redding, CA

March 2023 to Present

Responsible for all repairs and upkeep as well as address complaints submitted by guests. Performing and logging weekly, monthly, quarterly and yearly Preventative Maintenances. In depth pool/spa chemistry, project planning, inventory, implement health and safety practices and procedures and training of Maintenance crew and other staff. Focus on customer service and health and safety of entire property. RV Technician

TowTally Camping - Redding, CA

October 2021 to March 2022

New and used RV troubleshooting and repairs, pre-delivery inspections, walk-through purchased units with customers informing them everything they need to know about their new RV, obtained forklift certification.

RV Service Technician

Blue Dog RV - Redding, CA

June 2021 to October 2021

Pre-delivery inspections and repairs. Warranty repairs and customer repairs, invoices and add-on installs per customer requests. Work performance bonuses earned with over 100% proficiency. Maintenance Supervisor/Chief of Engineering

Sheraton Redding at The Sundial Bridge - Redding, CA April 2019 to January 2020

Head of Engineering and operations as well as Security departments. Supervise and manage a crew of 2 Maintenance Technicians and 3 Security Officers. Made schedules, attended meeting daily and weekly with other managers from all departments, created and implemented daily, weekly, bi-weekly, monthly, and quarterly maintenance schedules, meet all safety requirements in cooperation with entire staff including monthly training, respond to guest repair calls and inspect rooms on a logged schedule, keep hotel looking like new and operating fully functional and safe, prepare and attend to on call accommodations of large events like weddings and various types of guest groups, troubleshoot and repair electrical, plumbing, HVAC Refrig. Equipm. And restaurant equipment, project coordinating and planning for multiple new construction projects, and much more HVAC Service Technician and Installer

Dennis' Heating & Air Conditioning - Redding, CA

April 2017 to November 2017

Residential and commercial installations, responded to service calls as needed and made repairs. Also when the shop foreman needed help with sheet metal and HVAC installation fabrication I helped complete preparations and make cuts of steel framing and sheets of metal to be assembled. Lead Maintenance Technician

CCH Affordable Senior Housing - Redding, CA

May 2016 to December 2016

On-site lead and only employee responsible for timely repairs and up keeping of entire building including the commercial businesses. When an apartment opened up i would then inspect it for imperfections. Turn/change overs from one tenant to the next require cleaning, locating or identifying and listing repairs and, bring to like new condition on all of the 3 story building. 49 apartments in the building as well as the full size restaurant, two salons, jewelery store and travel agency. Lead Maintenance and Custodial Supervisor

Redding School District, Turtle Bay School - Redding, CA December 2014 to March 2016

Directed and supervised a 3 man custodial staff and performed all routine preventative maintenance and repairs as well as restorations, light construction projects and installations. Prioritized tasks in order of health and safety first while meeting all inspection standards at all times. Order supplies, order parts, call and coordinate with outside vendors/contractors if necessary for larger or more labor intensive projects, summer part-time maintenance help from the substitute employee list and assign daily duties to crew members as well as inspect their finished work and address issues if improvement seems needed. Alarm systems, electrical repairs, any need of the office to assure the schools day operates smoothly and set up what will be needed for after school activities, weekends, Winter, Holidays, and Summer break. HVACR Technician

Redding School District - Redding, CA

January 2014 to December 2014

HVAC Service Technician

All Temp Refrigeration - Redding, CA

January 2010 to 2013

Performed scheduled preventative maintenances and responded to service calls. Education

HVACR EXCELLENCE TRAINING AND EPA CERT. in Heating, Ventilation, Air Conditioning, and Refrigeration

Institute of Technology - Redding, CA

2009 to 2010

Diploma

Shasta High School

Skills

• Mr Spartan Valedictorian Award in 8th Grade Graduation (1 year) Certifications and Licenses

Universal Certification in Refrigerant Handling by the E.P.A. Present

Completed HVAC and Refrigeration Technician Training, of which included passing all 4 exams in refrigerant handling to meet the requirements of the E.P.A.. The 3 types of equipment included in the Universal Certification are as follows;

Type 1, Small Appliances

Type 2, Low Pressure Equipment

Type 3, High Pressure Equipment

EPA certification to handle refrigerants

Assessments

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Mechanical knowledge — Proficient

October 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Work motivation — Proficient

March 2022

Level of motivation and discipline applied toward work Full results: Proficient

Automotive maintenance — Proficient

August 2022

Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient

Home health aide skills — Proficient

March 2022

Providing care to patients in a home setting

Full results: Proficient

General manager (hospitality) — Proficient

August 2023

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Management & leadership skills: Impact & influence — Proficient April 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Basic maintenance and repair — Proficient

August 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Strengths/Skills:

Supervisory experience, Proficient in problem solving, Customer Service Skills through a Professional Development course in trade school incudng a Customer Service Certificate and years of experience helping customers, HVACR repair and

preventative maintenance, Sheet Metal, HVACR installation (commercial and residential), Ice machine repairs and maintenance expert, Repairs and preventative maintenance of all types of Restaurant equiptment



Contact this candidate