Marcelo Quintino Da Silva

ad1no4@r.postjobfree.com / +1-438-***-****

Professional Summary

Highly motivated with 20+ years' experience on critical IT area acquired acting as PO/BA, QA, support/integration team leader, Lean Coach, software development leader using standard frameworks like ITIL and Agile. Well versed in software development, Unix environment support and monitoring of custom enterprise applications, internet services. Friendly and approachable with excellent communication and leadership skills.

Skills

Management and Business Analysis; SCRUM; Test; Advanced critical thinking; Strong verbal communication; Process improvement; Data collection and analysis; Debugging proficiency; Report writing; Conflict resolution; Extremely organized; Public speaking; Self-motivated.

Work History

FNZ Canada / Montreal – Business Analyst / Quality Analyst

06/2023 – 07/2023

Develop and maintain a deep knowledge of the platform functionality and business processes to educate customers on core FNZ platform

Liaise with our customers (on-site if required) to develop and test these solutions to meet business and technical requirements

Work closely with Solution Consultants to understand the agreed scope of a change and design solutions that meet the business and technical requirements

Author user stories that make up the assigned feature(s) and produce Systems artefacts as per FNZ SDLC

Support the management of defects and associated root cause analysis

Interact with FNZ S&S and Investment Operations functions, as required, throughout the lifecycle and post-implementation

Provide regular updates to the Delivery Manager on progress to plan as well as key risk and issues

Provide timely estimates to the Delivery Manager

Ensure acceptance criteria for each story is defined and covers both positive and negative testing scenarios using correct BDD syntax to feed into automation tests

Review/analyze business requirements to ensure they are quantifiable and testable

Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts and Behavioral Models

Perform structured and context-driven (formal /ad-hoc) system, system integration and regression testing as required

Ensure that the user stories are delivered to the client at an acceptable standard of quality and conduct walkthroughs of the delivered functionality with clients (as required)

Author reusable tests and conducting end to end system, regression and misuse case testing as part of the production readiness process

Use internal defect tracking and test case management system(s) to document test cases, record defects and record test case execution results

Raise and re-test defects as well as assist with user acceptance testing if required

Explorance Inc. / Montreal – Product Manager / Business Analyst

07/2022 – 04/2023

Project management: drive the project progress, planning and tracking project plans and coordinate tasks across development/QA/DevOps groups using JIRA; provide status for corporate management visibility thru the use of JIRA and Confluence systems.

SCRUM: plan and conduct ceremonies: planning, daily, reviews, retrospective, demo; product backlog grooming and prioritization; manage the sprint backlog; remove obstacles for the development and QA teams.

Product Requirements: understand, analyze, document and get agreement on business, functional and non-functional requirements.

Business/marketing/training and technology liaison: understand business problems and communicate to tech team; understand technology solution against business needs and present back to business/marketing/training.

Produce detailed business and functional requirement specifications from existing systems, previous drafts, and SME interviews.

Conduct requirements walk-troughs sessions with business and key stakeholders.

Assess the impact of change in requirements to the technology systems / infrastructure and ensure changes are documented in JIRA/Confluence systems and communicated in an effective way.

Work with Development and Testing teams during testing cycles to ensure implementation meets requirements; support testing questions, test case creation, test scenarios validation, and test results in SPIRA system; assess and route bugs to developers; coordinate alpha test, system test, regression test, performance test, and UAT using JIRA system.

Utilize analytical tools to develop workflows, cross functional and process flow diagrams.

Support customer support team: conduct one-on-one training workshops as necessary; triage/initial analyze/reply to questions and feature request, and customer feedback.

Supporting documentation: create and update project plans, user guide, online help.

Explorance Inc. / Montreal – Quality Assurance Automation Engineer

08/2020 – 07/2022

Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.

Created detailed, comprehensive and well-structured test plans and test cases.

Estimated, prioritized, planned and coordinated testing activities.

Design/Developed test automation strategies with software developments.

Assisting converting costly manual tests into low-maintenance efficient test automation

Identified, recorded, documented and tracked bugs

Acted as an essential player in the liaison with internal teams (e.g. developers and product managers) to identify system requirements.

Worked hand in hand with developers and product managers to understand new features to determine the testing scope and automating testing.

Proactively wrote test automation for application flows.

Maintained Test Environments and debug applications.

Validated conformity of internal standards.

Developed and execute Performance testing/Webservices testing.

IBM - Business Analyst

11/2016 - 02/2020

Conducted meetings and facilitated workshops with the stakeholders to gather and manager business needs in an Agile environment.

Analyzed, synthesized, documented, explained and communicated business information to technical teams.

Maintained and created release and training documentation.

Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks, executing test cases and acting as first line contact for defects using JIRA.

Worked with the Test team to create test cases automation (system, regression, load and performance) using Selenium, Java/C# and MS SQL.

Developed wireframes and mockups for new system designs.

IBM – Application Analyst

02/2016 - 11/2016

Migrated the telecom billing system from HP Alpha environment to HP Itanium running on HP OpenVMS operating system. The billing environment started to be developed back on 80's (HP BASIC, HP DCL, C, Sybase, SQL) and received several changes and improvements during the last 2 decades with scarce documentation.

Elaborated test scenarios, conducted tests and identified the root cause of differences in the outcomes on new environment when compared to the old one.

IBM - Lean Consultant

11/2012 - 02/2016

The LEAN Team was responsible to support the areas and projects in IBM GBS - CIC in Brazil, Mexico and SSA and external clients.

Reporting to the LA Lean Leader, I was responsible to:

Define scope based on the users/client/customer expectations.

Map current business/process state, identify and measure wastes in order to design and propose improvements.

Define the implementation plan, manage implementations, measure and report the benefits using IBM LEAN Six Sigma methodologies.

Experienced in using LEAN office and Six Sigma tools inside IBM and on external clients.

IBM - Technical Team Lead

04/2006 - 11/2012

Led the Enterprise Application Integration Production Support team with 18 resources located in Brazil and responsible for Sprint/Nextel Enterprise Application Integration systems.

Managed the applications and services running WebSphere DataPower, Application Server, Message Broker, MQ, web server and custom applications created internally by Sprint developers.

Deployed new versions to production environment debugged and fixed environment issues of EAI applications.

Improved the production service quality and monitor all EAI applications by leading the creation of automated tests injecting to CA Wily Instroscope using Java, Perl, AWK, Shell script, XMLSpy, VBA and SQL.

FITec - Brazil - FITec, Application Analyst

01/2004 - 01/2006

Project description: The DMX Atomic Cross-Connection Project was intended to implement features to the management software responsible to handle the new DMX (Data Multiplexer) Cross-Connection functionalities. Traveled to US to meet with the main stakeholders in order to understand the business needs related to the new hardware. Responsible to:

Meet the engineering teams in order to understand the functionalities of the new hardware.

Align and prioritize the requirements specifications for new product and update the traceability matrix.

Prioritize the requirements aligned to the deployment road map with the project manager.

Develop the proposed solution using JAVA for the application system supporting the new hardware and features.

Create and execute unit test script, work with the project manager to prioritize and solve the issues.

Project Description: Enterprise Message System Project:

Created a message system designed and coded using Java, AJAX, and CSS to handle text, voice and video traffic end-to-end; and change the message system server to receive the new web traffic using C/C++.

Eldorado Research Institute - Software Project Manager

03/2000 - 03/2004

Started as infrastructure support analyst for the software development area, and later as Software Development Team Leader.

Led projects of software development and participate as developer and test analyst to deliver projects using Java, Oracle, SQL, ColdFusion, Rational CC/CQ, Apache, and Tomcat.

Mannesmann VDO Automotive of Brazil - IT Supervisor

08/1999 - 02/2000

Led the infrastructure team responsible for the IT activities in all facilities and in connection to the head-quarter in German.

Supported and assisted the company in new environment setup for internal software development.

Prepared and fixed the 2K Year Bug in all 200 computers and Novel system. Some of those computers were located top critical areas like production line and logistic.

University Of Mogi Da Cruzes - Brazil - Technical Leader

01/1998 - 07/1999

Redesigned and implemented a new data infrastructure to support and expand the intranet traffic.

Designed the intranet in order to allow all university computers to access the Internet.

Designed and implemented the Unix servers in order to offer email, proxy, DNS, web and POP3 services to the entire university campus.

Designed, implemented and tested a web system to allow the university students to follow online their test results.

Designed and prepared the infrastructure to have ATM system to interconnect the campuses.

Total Informatica - Brazil – Application Analyst

07/1996 - 12/1997

Designed, developed, tested and deployed the web-based tools responsible to remotely manage intranet and internet services.

These tools were used on master's degree dissertation.

Accomplishments

ES PS Hub & Spoke Award by Sprint/Nextel by leadership and dedication to the project

Recognized for 2 years of dedicated service to the Sprint/Nextel Project

Recognized for excellence on team leadership for EAI Production Support Team in the Sprint/Nextel Project

Recognized for excellence on IBM LEAN activities for Sprint/Nextel Project on production service call tickets

Achieved the Experienced Level in the Enabling the Globally Integrated Enterprise capability (Enabling the Globally Integrated Enterprise involves working with IBM internal and external clients to enable the optimization of all aspects of IBM's global business to create client value. It involves leveraging IBM's human capital, management expertise, financial resources and marketing and communications to maximize talent, effectively manage resources, reduce business risk and enhance IBM's image. It also involves policy setting, regulatory compliance, and the optimization of IBM's internal support infrastructure.)

Trained in IBM Lean Six Sigma Black Belt.

Education

University of São Paulo (USP) - 2000

Master of Science: Computational Physics

Thesis: Development of Tools to Intranet Remote Control Using Web Technology

University of São Paulo (USP) - 1996

Bachelor of Applied Science: Computational Physics

Certifications

IBM LEAN Coach, Agile Scrum Master, ITIL Foundation, ITIL IT Service Management.

Languages

English: Fluent

French: Intermediate

Spanish: Intermediate

Portuguese: Native.

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