Customer Service Personal Care

Hamboye Diallo

*-*** ****** ******* ******* New Brunswick E4P0H2

Tel: (223-******** 506-***-****• Email: ***************@*****.***

PROFILE

Sound experience working in the health care field as well as in the contact centre environment

Results-driven, confident and offers great communication and customer service skills

Excels at performing working tasks/projects independently or in a team environment

Proactive, respectful, organized, hardworking, and motivated by quality results

Strong computer skills (e.g. Microsoft Office Suite)

Excellent multitasker with sound time management skills

Able to work in a bilingual professional environment

Able to understand and apply the “Listen-First Policy”

EMPLOYMENT HISTORY

Personal support worker at Villa providence inc, Shediac NB 2021-2023

Personal Care Worker/Medicine Administrator, Shannex, Moncton, NB 2018-2021

• Assisted clients with all kinds of personal care functions

• Keeping up to date with patients prescriptions and administering them as requested

• Managed mealtimes and monitored eating habits

• Performed light housekeeping and laundry tasks

• Prepared and maintained personal care records

Fraud detection and investigation advisor, Concentrix – Riverview, NB 2017-2018

Tracking and detecting suspicious credit card activity

Advising customers of abnormal activity on their credit card accounts

Making executive decisions on cancelling and flagging account activity

Investigating fraudulent credit card applications

Delivery Driver & Furniture Assembler, Home Furniture – Moncton NB 2016-2017

Assembled all components and fixtures of furniture

Operate delivery vehicle in a safe and efficient manner

Reported delivery and customer service issues to management

Loaded and unloaded the vehicle with customer packages

Window Assembler, Allsco – Moncton NB 2016

Oversaw electronic file systems and maintained electronic paper files

Scanned client files and archived them electronically by Pathway System

Organized and maintained the hard copy paper files

Shred and discarded unnecessary documents

Customer Service Representative, Nordia Contact Centre – Moncton, NB 2014-2016

Educated the customers on the value of their preferred services

Assisted in retaining Bell Canada customers

Responded to billing issues such as adjustments and bill details

Provided customers with solutions in regards to their concerns

Referred technical issues and special requests to the correct departments

Delivery Driver, AAA Deliveries – Moncton, NB 2013-2014

Delivered furniture and appliances for different companies (e.g. Sears Canada )

Packaged and loaded appliances in truck while avoiding any damages.

Met delivery deadlines at all times

Moved furniture from one residence to another

Personal Care Worker, Résidence Reine de la Paix – Moncton NB 2012-2013

Assisted the patients with their daily hygiene

Served patients their daily meals and snacks

Ensured the patients rooms were clean and tidy

Provided families and patients with their weekly agendas

Personal Care Attendant, Ti Bons Soins– Moncton NB 2011-2012

• Assisted clients with all kinds of personal care functions

• Prepared light meals and snacks for clients

• Managed mealtimes and monitored eating habits

• Transported residents to and from appointments

• Performed light housekeeping and laundry tasks

• Prepared and maintained personal care records

EDUCATION

Courses in Business Administration, Université de Moncton – Moncton, NB, Canada 2009

REFERENCES

Robert A. Boghen, Program Manager

Atlantic Human Services Inc.

Employment Counselling for Immigrants to Cananda

506-***-**** ext. 2 • *******@***********.***

Other references available upon request

Contact this candidate