Tramekia Turner

Fort Worth, TX *****

ad1nlm@r.postjobfree.com

+1-817-***-****

Dedicated Customer Service Representative striving to maintain customer satisfaction and contribute to the success of the company. Reliable and driven, with strong time management and rapport building abilities.

Work Experience

Intake Specialist

Jones & Jones - Arlington, TX

June 2019 to May 2022

· Receive inbound calls updating customer information

· Data Entry

· Verify customer information

· Provide payoff quotes

· Update total loss information

· Explain lease end options

· Process lease and retail extension and due date changes Customer Service/ Collection Representative

Regional Acceptance - Fort Worth, TX

June 2018 to March 2019

· Make outbound and receive inbound calls on delinquent auto loans up to 90 days past due.

· Verify all customer information and update as needed.

· Give the status of the account and ask for payment.

· Determine the reason for delinquency and help find solution to bring account current.

· Process payments and set future payments and arrangements. Customer Service

GM Financial - Fort Worth, TX

July 2016 to January 2018

· Make outbound and receive inbound calls for up to 10 law firms.

· Assist claimants that is applying for their social security disability benefits to retain lawyers.

· Verify the information the claimant submitted online.

· Gather the claimants personal information and statement of disabilities.

· Asked detailed questions to see if the claimant may qualify for benefits.

· Input and research all prescriptions given by the claimant to make sure it is for their diagnosis.

· Gather all the claimants doctor’s information and input name,address, and phone number.

· Submit applications. If approved, transfer to the firm. Or deny the application. Customer Service

Santander Consumer USA - North Richland Hills, TX

February 2013 to December 2015

Representatives

· Work a list of about 150 account and made at least 2-3 activities on each account

· Made outbound and received inbound calls on a dialer handling inquiries and resolving the customers issues

· Processed payments and scheduled payment arrangements following up with the customer

· Verified the customers demographics and made any changes needed

· Consult with customers to evaluate needs and determined best options to bring account current if needed

· Document each account about the reason for the call, the outcome, what was verified, and any changes made

· Trained new representatives

· Skip traced on accounts contacting references and using other skip tools

· Verified insurance

· Submit requests to other departments for customer assistance Collection/ Loan Modification Rep

Drive Time - Fort Worth, TX

February 2010 to September 2012

Primary duties and Responsibilities

· Responsible for timely & accurate collection by phone.

· Contacted problematic customers and resolving account queries

· Collect on accounts between 1-45 days past due

· Processed payments and scheduled payment arrangements

· Faxed and processed extensions and due date change requests

· Verified insurance and updated information if needed

· Used problem solving and negotiation skills to determine a solution to the customers’ problem and to avoid delinquency.

· Take on stretch assignments include leading team meetings, establishing goals and responsible for team modifications.

Collections Rep

Ford Motor Credit - Dallas, TX

December 2007 to March 2009

Primary duties and Responsibilities

· Made outbound calls and answer inbound calls on delinquent accounts

· Responsible for trying to resolve the customer delinquent balance by setting up a payment plan if not able to pay get account current

· Submit requests for due date changes and extensions

· Provides customer satisfaction through effective and timely resolution of a variety of customer inquiries Customer Service Representative

Sprint PCS. - Tulsa, OK

June 2005 to October 2007

Primary duties and responsibilities

· Answered inbound calls regarding inquiries about cellular devices, product, and services

· Answered billing inquiries and made necessary adjustments as needed

· Troubleshoot mobile devices, text messages, and internet

· Processed Orders

Customer Service

Charter Communications - Tulsa, OK

March 2000 to November 2003

Primary duties and responsibilities

· Answered incoming calls to set up new service, upgrade, and downgrades for cable and internet service

· Discuss billing and gave any credit adjustments needed

· Troubleshoot cable box, channels, and internet service issues and scheduled appointment for technician to set up new service and repairs

Education

High school diploma

Mc Lain High School

SOME COLLEGE in Business Administration

Everett Community College - Fort Worth, TX

Skills

• Customer service

• Software troubleshooting

• Data entry

• Research

• Technical Support

• Cold calling

• Insurance verification

• Mobile devices

Contact this candidate