* **. ******* *** ******* E-mail: ad1nkc@r.postjobfree.com

Phone: +202*********** / 012********

WORK

EXPERIENCE

HIlton 5/2002 — 6/2003

IHG Hotels ( Intercontinental city

stars)

*/**** — 7/2013

Le Meridien Star Wood ( Cairo air

port)

10/2013 — 9/2015

Room Attendant

Prepare necessary material required to accomplish daily tasks - Execute room cleaning following Hotel standards as well as Manager’s instructions - Execute assigned hallway cleaning, and all other area requested by Manager - Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards - Report any damages or repairs to the correct department - Report every lost and found item to the Housekeeping Manager - Maintain cleanness and organization of work areas such as linen closet, common storage rooms, etc. - Always greet guests in a friendly and professional manner according to Hotel standards - Comply with the Hotel Elan Policies, Procedures and Code of Ethics - Uniform and personal appearance are kept clean and professional and are in accordance with Hotel Grooming Policy

Room Attendant & Shift Leader

Prepare necessary material required to accomplish daily tasks - Execute room cleaning following Hotel standards as well as Manager’s instructions - Execute assigned hallway cleaning, and all other area requested by Manager - Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards - Report any damages or repairs to the correct department - Report every lost and found item to the Housekeeping Manager - Maintain cleanness and organization of work areas such as linen closet, common storage rooms, etc. - Always greet guests in a friendly and professional manner according to Hotel standards - Comply with the Hotel Elan Policies, Procedures and Code of Ethics - Uniform and personal appearance are kept clean and professional and are in accordance with Hotel Grooming Policy

SV Housekeeping

Supervise and lead Room Attendants • Daily allocation of rooms and deep cleaning tasks to team members • Manage guest requests, including VIP amenities and communicating them to the relevant team members • Routine inspection of guest bedrooms to ensure they meet standards • Achieve positive outcomes from guest queries in a timely and efficient manner • Carry out lost property procedures • Report maintenance Kareem Mohamed Abd

Albaset

Kareem Mohamed Abd Albaset 1

Dusit Thin 9/2015 — 8/2016

Westin 1/2017 — 10/2019

Emaar Misr 11/2019 — current

issues to Maintenance/Engineering Department • Assist Housekeeping Manager with training requirements • Represent the needs of the team to others in the hotel • Comply with hotel security, fire regulations and all health and safety legislation • Assist other departments wherever necessary and maintain good working relationships

senior SV housekeeping

Assign Guest Rooms and Common Areas to Housekeeping Staff. ... Inspect Rooms and Common Areas for Cleanliness. ... Hire, Train, and Discipline Housekeeping Staff. ... Order Cleaning Supplies.

Evaluating potential housekeeping staff candidates and making hiring decisions with the

input of senior hotel management

Having a strong attention to detail, organizational skills, and an obsession with cleanliness

Performing well in a sometimes chaotic and fast-paced environment Training new housekeeping staff based on hotel policies and standard Creating weekly shift schedules and daily assignment schedules Disciplining or coaching employees as necessary

Senior supervisor housekeeping

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Maintain a professional and high quality service oriented environment at all times Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Soft service Facility Management

Manage the day to day on-site operation which includes cleaning, mailroom and sub-contractors

Supervise the workforce, ensuring that managers deliver their specific services within the agreed budget and standards

Ensuring that delivery is of the highest quality with a significant emphasis on service excellence

Ensure that Sodexo continuously and effectively deliver the client’s needs to the agreed specified Service Level Agreements

Ensure that the standards of compliance, health & Safety and hygiene are to the Company and Client standards at all times.

Provide a first line contact for the Facilities Department for all internal and external customers/contractors. • Participate in Facilities Rota, acting as the first port of call for Facilities queries and provide back-up to Front of House staff to ensure arrangements for functions, VIP visits etc. go smoothly. • Order and manage all (stationary) requests for the facilities department. • Ensure the Facilities service offered to the client and its contractors suits their customer needs. • Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills. • Responsible for the locker room administration and allocation.

Carry out daily BOH and FOH walk rounds, ensuring the building fabric is Kareem Mohamed Abd Albaset 2

EMAAR Misr 1/9/2022 — Present

in good order, noting any defects and raising with HOD. Coordinate follow up on action items • Assist the Head of Facilities to monitor service standards in Front of House areas, including reception, meeting, office, changing and wash rooms. • Recommend to the Head of Facilities improvements that could be made to the cleaning, engineering and security services. • Review and make recommendations to maintain building integrity, maintaining accurate records as required. • Liaise with building contractors to follow through on approved work. • Assist the facilities manager to ensure Lendlease complies with all statutory regulations and codes of practice. • Assist in the compliance of existing Health and Safety policy, safe working practices and ROH best practice, liaising closely with the facilities manager. Manage the planned and preventative maintenance schedule on site for all buildings. • Attend regular management meetings with in house suppliers and note follow up actions as required.

Associate Manger

My responsibility begins for the management of services and processes that support the facilities management teams and service contracts which the company has with the Project Site. The Soft Service Manager is involved in both strategic planning And make sure systems in the built environment work together as they should, that buildings fulfill their intended pure

Perseverance and dedication.

Problem solving.

Teamwork and collaboration.

Adaptability.

Creativity.

Time management.

poses, and that personnel are healthy and productive. Assume full responsibility for management of soft services against contracted scope of works. Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded. Planning of site events, ( Festivals and Special Diet needs) Day to day supervision of the Catering and Janitorial teams. Development of a soft services improvement plan for each service.

EDUCATION Diploma Hospitality Service 5/2014 — 4 / 2015 MC Hotels ( England )

Diploma in Hospitality, the part related to housekeeping Sector INTERESTS reading books

listen to music

play football

REFERENCES Mr. Mohamed Reda

Tel / 012********

Kareem Mohamed Abd Albaset 3

Mr. Nour Sayed

Tel / 012********

Mr. Yasser Said

Tel / 012********

SKILLS MS Application

Teamwork

Problem-solving

Time management

Critical thinking

Decision-making

Organizational

Stress management

Adaptability

Conflict management

Leadership

Creativity

Resourcefulness

Persuasion

Openness to criticism

Communication Skills ( The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organization • Customer care in dealing with irate callers with tact and diplomacy, using effective complaints handling skills • Excellent telephone manner, common sense and the ability to communicate effectively at all levels • Ability to work effectively as part of a team )

TRAINING: * Fire Fighting.

*First aid.

*Order Taker Housekeeping

* Salesforce system

* MaystrayShopper system

* Power BI System

* Oracle system

* ICMS system

*Opera system

Kareem Mohamed Abd Albaset 4

*Star Guest System

*SPG program

* HSE Procedures

* Hits System

* Connect Now System ( I Memos )

PERSONAL

DATE

Date and Birth: 20 / 11 / 1984

Nationality: Egyptian

Military Service: Exempted

Marital State: Married and had 3 Children

PERSONAL

ACTIVITIES:

Good making presentation

Team Work spirit

Very good in organize to projects files and data

Experience within a customer facing environment

Personality-customer facing presence, rapport builder Calm and assured under pressure.

Keep eye for detail

Ability to use tact and discretion

Smart professional appearance

Sense of hum our

"No problem" mentality

Fit and healthy to undertake a physically demanding task LANGUAGES Arabic: fluent in writing and speaking ( mother tongue ) English: very Good in writing, speaking and understand CERTIFICATE ·Certificate of recognition

·Certificate of IHG Orientation

·Certificate of outstanding Performance award( 2010/2011/2012)

·Certificate of Honesty

·Certificate of Fantastic service

·Certificate of Engagement Programmed

Kareem Mohamed Abd Albaset 5

I hope like my CV for joins with great team

Thank You

Kareem Mohamed

Kareem Mohamed Abd Albaset 6

Contact this candidate