Katrina Streisel

Newton, NJ *****

ad1njr@r.postjobfree.com

+1-862-***-****

A dedicated professional who has demonstrated strengths in customer service, administration, and management.

Experienced in troubleshooting problems and constructing successful solutions. Communication expert with strong background in cultivating positive relationships and achieving goals. Work Experience

Remote Client Support Specialist

Rentokil Terminix - Reading, PA

March 2023 to October 2023

• Handled over 40 customer accounts utilizing different portals such as Service Channel, Corrigo, Verisae and Salesforce to access their information

• Accepted new work orders and closed out work orders when service was completed

• Worked daily on spreadsheets entering accurate information on over 800 accounts weekly to keep clients and staff informed and up to date on services.

• Worked with other departments to resolve issues quickly

• Remained organized, prioritized tasks using my time efficiently

• Able to adapt quickly

Remote Customer Service Representative

MicroData Systems - Holmdel, NJ

May 2022 to February 2023

• Handled all phone calls, emails and chats daily on multiple topics assisting individuals who plan on attending law school

• Effectively communicated, using active listening to assist, support, improve their experience by staying up -to- date on the procedures, resources and being able to competently navigate the different platforms to accurately and quickly take care of customers.

• Managed confidential information, processed payments, refunds, remaining diligent in keeping records, notating each account of my interaction.

• Seamlessly managed calls and chats at the same time, resolving more than 70 customer issues daily and continually obtaining high customer satisfaction. Customer Service Call Center Representative

Spectrum - Middletown, NY

January 2020 to April 2021

• Instilled calm in customers by being able to communicate competently, listening, and being empathetic .

• Successful resolution for the first time contact.

• Demonstrated above quality and service standards when responding to requests consistently maintained a 95% customer satisfaction.

• Improved job knowledge through continuous training and staying up- to -date on various resources.

• Ability to multitask effectively, have strong cross-selling abilities, always being polite, friendly and professional while continually working to better myself Behavioral Health Technician

Sunrise House - Lafayette, NJ

March 2019 to March 2020

• Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.

• Trained new team members in overnight shifts and early morning routine and ways to exceed performance expectations.

• Protected staff and patients by reporting unusual behaviors or ailments to staff.

• Supported patients emotionally with positive communication and interactions.

• Restrained violent and suicidal patients with verbal and physical strategies.

• Promoted client wellness and independence with close support and proactive skill building.

• Served clients by going above-and-beyond to offer exceptional support for all their needs.

• Assisted supervisors with improving areas of neglect and areas that need some attention to help improve the day- to- day run more smoothly .

Barber/Manager

Sportsclips - Morris Plains, NJ

March 2017 to September 2018

• Met customer needs consistently, closely discussing each person's needs and how best to meet each one.

• Supported team with expert administrative support, filing all records and coordinating appointments.

• Assisted employees with improving the way they were barbering and helped teach them to be more confident.

• Approached and solved work issues with initiative and knowledge of everyday operations.

• Stayed productive by using slow periods to restock and organize supplies. Customer Service / Group Sales

Mountain Creek - Vernon, NJ

June 2008 to April 2018

• Kept all areas clean, organized and in line with company professional standards. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

• Upheld a 50-60% upsell of our products and services monthly,customer feedback consistently was satisfactory for going above and beyond.

• Data entry of 1,000 potential customers, accurately inputting the data and meeting all deadlines. Proficient in typing and transcription

• Performed administrative tasks such as proofreading, transcribing handwritten messages, operating different software programs on the computer to update daily sales activities, balance sheets and other documents to keep records organized.

• Enhanced customer satisfaction with fast, knowledgeable service. Being able to de-escalate a situation by remaining calm and effectively providing a solution.

• Taking initiative to solve recurring problems being reported

• Strived to exceed expectations and be a valuable team player Education

Associates in Liberal Arts

Sussex County Community College - Newton, NJ

May 2003 to May 2003

Skills

• Digital literacy

• Emotional Intelligence

• Analytic and Creative Thinking

• Data Entry

• Microsoft Windows

• Research

• Guest Relations Experience

• Proofreading

• Salesforce

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