Mark Hagans

Savannah, GA ***** 912-***-**** ad1niz@r.postjobfree.com

Cloud DevOps Engineer DevOps Automation Engineer DevOps Consultant

A result-oriented DevOps Career Pathway (CompTIA Security+, Certified Ethical Hacker (CEH), and Splunk Core User) trained professional; gained expertise in network monitoring and intrusion detection analysis using various computer network defense tools, including intrusion detection/prevention systems, firewalls, and host-based security systems. Well conversant in the life cycle of network threats, attacks, attack vectors, and methods of exploitation with an understanding of intrusion set tactics, techniques, and procedures as well as TCP/IP, common networking ports and protocols, traffic flow, system administration, defense-in-depth, and common security elements.

Demonstrated knowledge of Risk Management Framework (RMF) Package, Artifacts, and SOPs as well as FISMA Compliance, NIST SP 800-53 Controls, and Cloud security. Capable of performing real-time cyber threat intelligence analysis, correlating actionable security events, performing network traffic analysis using raw packet data, and managing the incident response process. Acquired skills in tuning and configuration of Enterprise Splunk and Splunk App for Enterprise Security (ES). Excellent knowledge of security frameworks (NIST, MITRE, OWASP, SANS CWE), secure coding practices, information security principles & architecture, and industry-specific auditory frameworks.

Knowledge Forte

DevOps Automation Stakeholder Management DevOps Transformation IT lifecycle Security Configuration Vulnerability Assessment and Penetration Testing Deployment Pipelines and DevOps Toolchains Test Strategy Planning and Implementation Product Delivery Cloud DevOps Engineering Risk Evaluation DevOps Architecting DevOps Administration DevOps Tools Administration DevOps Consulting Process Improvements Change Management Incident Management, Audit and Data Loss Prevention (DLP) Controls Data Handling Data Normalization Log Ingestion and Analysis Requirements Gathering Prototyping Architecture Triaging Problem Solving Skills Operating Controls Customer Relationship Management Data Communications Database Administration Computer Hardware & Software Financial Information Security Reporting & Documentation Troubleshooting & Issue Resolution Computer Networking Team Leadership Cross-Team Collaboration User-Trainings Business Acumen Network Security

IT Courses

DevOps Career Pathway Program, Pursuing:

oCompTIA Security+; Certified Ethical Hacker (CEH); Splunk Core User.

Career Summary

2018 – 2021

Chatham County Sheriff’s Office, Savannah, GA

Deputy Correction Officer

Responded to emergencies throughout the jail and assist in restoring normal facility operations.

Investigated accidents, including taking photographs, managing the collection and preservation of evidence, and providing emergency first aid whenever necessary. Serve meals and distribute commissary items to prisoners.

Oversaw the management, supervision, and coordination of inmates in a high-volume correctional facility. Enforce rules and regulations to ensure the safety and security of inmates and staff.

Improved performance by supporting training and development programs, and mentoring new employees to ensure a comprehensive understanding of position requirements and facility regulations.

Assisted as a key member of the Response Team in the inmate housing units; assessed, diffused, and resolved conflicts to maintain low disturbance rates; completed incident, disciplinary, and use of force reports.

Promptly responded to emergencies to de-escalate highly volatile inmate disturbances; completed routine inspections to discourage criminal activity.

Mark Hagans – Page 2

2017 – 2018

Valued Merchant Services, Charlotte, NC

Regional Account Manager

Effectively worked onsite with customers on qualification, configuration, and repair as well as managed designated customer accounts and provided payment processing solutions.

Reduced resolution time, increased customer satisfaction, improved credit card security with EMV processing by providing detailed documentation to corporate.

Led all phases of product qualification and problem report tracking, in addition to training clients concerning Point of Sale iPad and Tablet systems by Clover.

Maintained rust strong client relationships, and provided businesses with quality credit card services.

Delivered technological innovations and practical solutions that exploited opportunities and delivered rapid ROI for clients through processing, data, and system integrations.

2010 – 2016

New Wave Technology Sales, Charlotte, NC

Information Systems Manager

Developed the new business reporting infrastructure; wrote code to be used for data collection and reporting platform by partnering with key stakeholders.

Coordinated between business and development teams, tracked business change requests, including review, requirements gathering, signoff, and work distribution utilizing Jira.

Tracked and analyzed KPIs by defining business logic as well as monitored activities and established redundancies to mitigate the risk of interruption in report deliverability.

Reduced manual work performed by reporting analysts through introducing improvements.

Developed, tested, and implemented automated systems.

Improved overall performance by training, mentoring, and motivating reporting analysts, production support, and development staff as well as providing consistent coaching and feedback.

Oversaw the use of technology in a business or organization as well as designed, managed, and monitored information systems by managing a team of specialists who install and maintain hardware/software upgrades.

Created resolutions to complex problems through the application of strong analytical, process, and computer programming capabilities.

Maintained seamless coordination with developers, programmers, and designers to conceptualize new programs and applications.

Scrutinized business systems and procedures; assisted in the development and documentation of business requirements, objectives, deliverables, and specifications.

PAST EXPERIENCE

2005 – 2010

Starband Communications, Atlanta, GA

Network Technician

Education

Bachelor of Science in Business Administration; Concentration in Information Technology, Colorado Technical University – GPA 3.68, 2012.

References are available on request

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