EE

EHSAN EMAMI

ad1nip@r.postjobfree.com 619-***-**** Reseda, CA 91335

Sharp Security Officer individual experienced in using security equipment in busy, fast-paced seĴings. Military-trained with professional aĴitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and commiĴed to honest interactions with supervisors, employees and customers. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong aĴention to detail and excellent problem-solving abilities. Trained in [Type] weapons, defensive tactics and conflict de-escalation techniques. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Computer very good speaking German,Farsi,Arabic,English Shift work experience

Report writing

Security procedures knowledge

Patrolling

Allied Universal Security Services

Woodland Hills, CA

Security Officer

02/2015 - Current

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Patrolled and secured industrial and commercial premises to prevent intrusion.

Guarded restricted areas to prevent unauthorized entry. Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Documented security-related situations and submiĴed in-depth reports to superiors.

Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Responded to alarms and disturbances to maintain safety. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Warned persons of rule infractions or violations and evicted violators Summary

Skills

Experience

from premises.

Searched individuals and baggage for devices, weapons and other prohibited items.

Monitored premises and recorded activity in daily officer reports. Monitored security cameras and fire, building and alarm systems. Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.

Circulated among patrons and customers to keep abreast of emergent security situations.

Triaged problems quickly and provided precise and clear information while working under minimum supervision.

Provided security presence for large events with more than [Number] aĴendees.

Worked with local and federal law enforcement agents to apprehend suspicious individuals.

Operated scanning equipment to keep entrance lines moving efficiently. Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement. Immediately reported safety hazards for remediation response. American Airlines Los Angeles, CA

Airline Customer Service Agent

02/2013 - 01/2015

Assisted customers with ticket purchases, trip planning, pricing and scheduling.

Completed order transactions and generated travel documentation and detailed itineraries.

Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.

Entered information in [Software] system to maintain updated details related to customer ticket orders, reservations and payment method. Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.

Tagged checked baggage with appropriate destination with [Number]% accuracy rate.

Greeted crew members, flight aĴendants and passengers. Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints. Responded to support tickets within [Timeframe] to improve customer service.

Responded politely to passenger complaints regarding ticketing and baggage handling.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.

Provided clients with assistance in preparing required travel documents and forms.

Acquired detailed knowledge of services, promotions and events to offer added value to travelers.

Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.

Contacted customers to advise on travel conveyance changes and to confirm reservations.

Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.

Printed itineraries and tickets for average of [Number] passengers each

[Timeframe].

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Boosted bookings [Number]% using detailed knowledge of facility, services and offerings when closing reservations for customers. Shahid Dastgheib Tehran, IR

GED

08/2002

Education and Training

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