Customer Service Success

KIRK H. VALLE

**** **** ******** ****, *******, Arizona, 85044

619-***-****; ad1nil@r.postjobfree.com

About Me:

Experienced Customer Success Manager with a proven track record of cultivating strong client relationships and driving revenue growth. As a dedicated professional, I excel in leveraging my extensive background in sales and management to deliver exceptional results. My career journey has equipped me with the skills and expertise necessary to thrive in the role of a Sales Consultant. Experience Highlights:

Customer Success Manager, Tithe.ly (May 2020 - Present)

• Spearheaded the onboarding process for new accounts, ensuring a smooth transition and establishing a strong foundation.

• Fostered close, enduring relationships with clients, offering comprehensive product knowledge and guidance to maximize their success.

• Collaborated with the sales team to address client inquiries related to financial assistance and technical software support.

• Managed all inbound customer service requests, both telephonic and digital, promptly and effectively.

Front of House Manager, Roy's Seafood and Steak House (July 2015 - April 2020)

• Contributed to private dining reservations and actively engaged in the sales and coordination of private events.

• Generated regular reports to outline sales performance and forecasted customer trends.

• Enforced strict compliance with company policies, regulations, and food safety standards.

• Oversaw employee scheduling, inventory management, menu development, and customer service.

• Consistently exceeded daily, weekly, and monthly sales targets while maintaining cost controls. Manager, RA Sushi (January 2013 - July 2015)

• Led staff management and scheduling efforts, ensuring optimal team performance.

• Managed weekly invoices and meticulously monitored food budgeting.

• Delivered regular sales reports and consistently surpassed monthly sales targets. Food & Beverage Director/Manager, Hotel Indigo (2008-2009)

• Orchestrated staff management and scheduling to maintain operational efficiency.

• Oversaw weekly invoices, product ordering, and rigorous food cost budgeting.

• Produced detailed sales reports and consistently exceeded monthly sales targets. Key Skills:

• Client Relationship Management

• Sales Strategy and Consultation

• Team Leadership and Management

• Financial Analysis and Reporting

• Customer Service Excellence

• Sales Forecasting and Performance Metrics

I am passionate about leveraging my expertise in customer success and sales management to help businesses achieve their sales goals. Let's connect and explore how my skills can drive growth for your organization.

YOUTH & COLLEGE MINISTER, SAN DIEGO CHURCH OF CHRIST Applied passion for guidance and counseling successfully across international counseling program for students. Implemented new events that increased presence on campus. JUNE 2009 TO JANUARY 2013

EDUCATION

BACHELOR’S DEGREE IN HOSPITALITY MANAGEMENT & CULINARY ARTS and ASSOCIATE’S DEGREE IN ART SCIENCE, ART INSTITUTE OF CALIFORNIA – SAN DIEGO Certified in Management & Supervision, Nutrition, Safety & Sanitation, Cost Control & Purchasing. Skilled in Inventory Management 2005

GE DEGREE, PALOMAR COLLEGE

DIPLOMA, UNIVERSITY CITY HIGH SCHOOL 2003

TECHNICAL SKILLS

Stripe Customer Relations, Microsoft Office, Intercom, Personal Information Management Software, Photoshop

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