Ernestine Jaramillo

Los Lunas, NM *****

ad1nih@r.postjobfree.com

+1-505-***-****

Work Experience

Freelance

self-employed - New Mexico, United States

November 2008 to Present

• Manages the shipment and receipt of all products, materials, and supplies.

• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.

• Tracks, traces, and updates the status of incoming and outgoing shipments.

• Maintains a clean, neat, and member-ready area.

• Promptly unloads trucks and deliveries and sorts and stocks receivables.

• Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.

• Engages with vendors and drivers with a positive attitude.

• Provides additional backup support for shipping and receiving departments

• Examine documents to verify that the appropriate documents and disclosures are included.

• Accurately analyze credit, calculate income, and evaluate assets, liabilities, and collateral per agency and investor guideline.

• Responsible for review of underwriting conditions and gathering of documentation needed for underwriting.

• Possess strong working knowledge of lender/investor guidelines and requirements.

• Review conventional, FHA, and VA loan submissions for completeness and compliance, including 1003, credit report, income, and asset documentation, purchase agreement, and title report.

• Read and interpret automated underwriting decision results in both desktop underwriter and loan prospector.

• Maintain an effective working relationship with internal and external clients.

• Ensure loan submissions meet agency and government guidelines before submitting to underwriting for review.

• Review conditions submitted on loans and sign off on conditions where appropriate. Contribute to the development and publication of advertisements Assist with monitoring the property's physical condition Monitor maintenance staff's efficiency and compile maintenance logs Assist with the coordination of preventive maintenance Provide effective resident relations

Assume primary responsibility for processing Accounts Receivable, Accounts Payables and move-out settlements

Interact with management agent regarding ongoing property administration. Customer Service Agent

Call Center - Albuquerque, NM

February 2020 to June 2021

# Fanueil

# Albuquerque, New Mexico, United States

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization's service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

• Other duties as assigned.

Mortgage Loan Processor

Washington Mutual - Albuquerque, NM

August 2006 to October 2008

• Process Mortgage Loans from start to finish.

• Collect and prepare all necessary documentation for the loan package.

• Research applicant credit status and current financial position.

• Prepare and maintain all paperwork for existing and new loans, including loan disclosures.

• Create repayment plans.

• Complete loan contracts and ensure clients are kept informed of the rules and requirements.

• Work with clients to establish their needs and recommend suitable types of loans.

• Submit files to the designated Underwriter.

• Conduct interviews to assess client eligibility for loans or mortgages.

• Ensure you comply with the established regulations and law requirements.

• Follow-up with clients to verify important information. Mortgage Loan Processor

FROST MORTGAGE - Rio Rancho, NM

May 2005 to July 2006

Gather information and take each file from pre-approval to closing. Input proper loan information into the system for processing. Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy. Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by management. Mortgage Loan Processor

HMP Financial - Albuquerque, NM

December 2003 to April 2005

# Home Professional Mortgage

# Albuquerque, New Mexico, United States

Perform a general evaluation of an application (financial documents, mortgage type etc.). Help client choose the most appropriate mortgage.

Gather all important data from client (assets, debts etc.). Verify information and references by contacting the right sources. Correct mistakes and investigate inconsistencies.

Submit completed loan files for appraisal.

Act as point of contact between loan officers, underwriters and clients. Conduct a final review of the file before closing. Administrative

AssistantSee City of Albuquerque - Albuquerque, NM August 1995 to November 2003

Carrying administrative duties such as filing, typing, copying, binding, scanning Writing letters and emails on behalf of other office staff. Booking conference calls, rooms, taxis, couriers, hotels etc. Processing expenses sheets and invoices.

Monitoring stationary levels and ordering office supplies. Covering the reception desk when required.

Maintaining computer and manual filing systems.

Handling sensitive information in a confidential manner. Taking accurate minutes of meetings.

Coordinating office procedures.

Relying to email, telephone or face to face enquiries. Develop and update administrative systems to make them more efficient. Resolve administrative problems.

Receiving, sorting and distributing the post.

Answering telephone calls and passing them on.

Managing staff appointments.

Oversee and supervise the work of junior staff.

Maintain up-to-date employee holiday records.

Coordinating repairs to office equipment.

Greeting and assisting visitors to the office.

Photocopying and printing out documents

Education

High school diploma

Rio Grande City High School - Albuquerque, NM

Present

High school diploma

Rio Grande City High School - Albuquerque, NM

Skills

• Closing Escrow FHA Loans Mortgage Mortgage Loans Underwriting Mortgage Loan Automated Underwriting Credit Scores Accounts Receivable Loan Documentation Settlements Loan Processing Reconciliation Account Reconciliation Credit Analysis Loan Processor Accounts Payables Credit Tasks Desktop Underwriter Answering Phones Customer Service Oriented Customer Service Greeting Data Entry Filing Sorting Typing Clerical Clerical Loan Office Supplies Scanning Invoices Disclosures Contracts Maintenance Industrial Machinery Preventive Maintenance Title Insurance Customer Inquiries Product Sales Account Management Credit Issues Office Management Documentation Customer Relationship Management CRM Appraisal Estimating Property Management Retail Sales Ordering Etiquette Phone Etiquette Microsoft Excel Microsoft Office Microsoft Word Spanish

• Intermediate English

• Intermediate

• General Ledger Accounting

• Customer service

• Supervising experience

Contact this candidate