Zermina Bibi

Tulsa, OK *****

539-***-**** – ad1nig@r.postjobfree.com

Professional Summary

Organized and dedicated Admin and Customer Care Specialist with over 7 years of experience in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

MS office

Customer service

Order fulfillment

Data entry

Account Payable and receivable

Teamwork and Collaboration

Skilled in call center operations.

Customer Relationship Management

Work History

05/2020 to Current

Administrative Specialist

Car Point Auto Sales– Tulsa, OK

Accurately respond to customer inquiries via phone, email, chat, and social media.

Negotiated purchase prices and explained sales, warranty, and optional products.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Provided primary customer support for internal and external customers.

Managed high call volume with tact and professionalism.

Maintained compliance with all service, quality, and regulatory standards.

Mentored new sales associates to contribute to the store's positive culture.

Applied customer feedback to develop process improvements and support long-term business needs.

Resolve concerns with products or services to help with retention and drive sales.

Substitute Teacher

BIXBY PUBLIC SCHOOL_ Tulsa, Oklahoma

Knowledge of the curriculum: Teach elementary education in the state of Oklahoma. Familiar with the state and national standards for math, reading, science, and social studies."

Flexibility and adaptability: "Able to teach a variety of subjects and grade levels on short notice. Experienced with lesson planning and classroom management."

Patience and empathy: "Patient and understanding with students of all ages and abilities. Committed to creating a supportive learning environment."

Communication skills: "Excellent communication skills. Able to give clear instructions, answer questions, and resolve conflicts effectively."

10/2016 to 11/2017

Customer Service Specialist

ALORICA – Tulsa Oklahoma.

Respond promptly to customers and suppliers inquires.

Provide pricing and delivery information.

Solving and tracking of support tickets.

05/2013 to 02/2016

Customer Service Representative

JC PENNY – Tulsa, OK

Accurately respond to customer inquiries via phone, e-mail, and chat.

Provide admin and technical support to subordinates and customers.

Conduct outbound calls to members in response to voicemail inquires, customer direction or other business needs.

Reduced process lags monitored employee performance and completed training for new employees.

Conducted troubleshooting and diagnostic procedures on customer devices.

Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.

Education

2011

Bachelor of Economics and Statistics

Frontier Govt. College for Women

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