Customer Service Financial Services

DIXIE MCCLEAN

San Leandro, Ca. *****

Email: ************@*****.***

Phone number 510-***-****

QUALIFCATIONS:

** + years of Financial Services experience; with expertise in business, mortgage and auto loans, analysing and auditing contract closing documents. My strengths are innovative problem resolution, excellent communication skills, and a pro-active approach to customer service, and leadership skills. Proven expertise in maintaining successful client relationships and dedication to superior customer service. Ability to excel under fierce and fast-paced environment. CERITIFCATION: Public Notary 12/31/2018

EDUCATION: GED

SKILLS

Seasoned expert in the financial services sector. with expertise in various areas, including business, mortgage, and auto loans. Proficient in handling student loan collections through outbound calls and adept at setting up suitable payment programs to facilitate smooth repayment processes.

EXPERENCE:

Wells Fargo Practice Finance

Business Loan Administrator

Concord CA

July 2019 to June 2023

• Coordinated pre-close activities of complex commercial loans for medical, dental, veterinary, and optometric practitioners to acquire, build, equipment and refinance their practices.

• Managed 100+ regional Practice Finance loan transactions, resulting in 98% closure rate and cumulative loan portfolio grow of over $150M

• Coordinate all aspects of loan closings, perform customer loan, and regulatory diligence, evaluate, and upload data into the bank systems of record.

• Ensured compliance with all banks polices procedures and regulatory requirements.

• Prepared complex loan documents and coordinated legal activities for documentation including third parties, internal staff, and corporate legal groups.

• Served as primary liaison to work collaboratively with credit, sales and legal departments regarding property procedures and documentation requirements to ensure accuracy reviewing and negotiating complex legal documentation, evaluating risks, and devising strategies to mitigate documentation rash and identifying procedural modifications.

• Worked collaboratively with credit, sales, and legal regarding proper procedures and documentation requirements necessary to have a successful completed of negotiated documentation.

• Reviewed and negotiated complex legal documentation, evaluating risks, devising strategies to mitigate customer, WF Legal as well as outside legal counsel.

• Obtained credit conditions and insurance requirements from clients and other affiliated parties and signed off on all satisfied loan conditions prior to funding.

• Audited UCC lien searches on all appropriate parties and that UCC-1 are filed on correct entities to ensure loan collateral is perfected.

• Provided strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues.

• Independently managed & prepared multiple complex transactions by collecting all credit conditions, vendor invoices, insurance requirements and loan documentation for submission of funding.

• Have extensive knowledge of documentation requirements and ability to assure all loan documentation meets deadlines and closing dates.

• Navigated multiple computer systems, applications, and utilized search tools to find information to assist with closing.

• Assisted management on team projects to develop updated policies and procedures ensuring company risk, compliance, and operational excellence.

• Audited new practice leases, purchase agreements, liens, and any loan conditions to satisfy loan requirements prior to closing.

• Trained and provided guidance to team members and served as a mentor to newly hired.

• Notarized insurance documents.

Achievements

Wells Fargo Practice Finance Star award nomination Wells Fargo Practice Finance

Client Services

Apple One (Temp Agency)

Concord CA

February 2019 to July 2019

• Answered inquiries, resolved problems.

• Responded routinely to complex inquiries and complaints from customers regarding financial products and services.

• Required basic computer skills utilizing search tools to find information while navigating multiple windows and applications.

• Calculated and Process loan payoffs.

• Process Insurance request.

Tesla Motors,

Document Generation Specialist

Ursus Temp Agency (Temp Position)

Fremont Ca

November 2018 to February 2019

• Coordinated with Sales and Delivery Specialists to ensure complete and accurate transactional documentation.

• Prepared and reviewed complex auto loans within company guidelines.

• Served as an authority on vehicle tax and other fees according to geographical location, staying up to date on all changes as announced.

Newfi Lending

Senior Mortgage Loan Processor

June 2017 to October 2018

Emeryville, CA

• Processed conforming & non-conforming FHA, VA, Non-QM, Jumbo and High balance loans.

• Reviewed and verified borrower income, credit reports, employment histories, property appraisal reports, and title insurance information to prepare loan applications submissions to underwriting.

• Resolved routine title issues, including vesting judgment liens, child support liens, mechanic liens and undisclosed liens reconveyances.

• Submitted loans to underwriting for conditional review once all DU conditions were met and validated.

• Consistently ordered title, mortgage history, payoff, mortgage clause and all necessary documentation to meet closing in a timely manner.

• Generated a high level of customer service results by being proactive in communicating with clients and loan originators.

• Successfully managed full pipelines with up to 25 loans at peak season

• Conducted final review of loan documents to verify accuracy of vesting, escrow, title commitment, taxes due, HOA dues and investor-specific documents. Computer Skills:

Outlook, Word, Excel, Power Point, Byte, Calix Point, Prime Alliance, Lending QB, Salesforce, AFS, Blast, Lease Plus, TValue, ECAR, Aspire, See More Plus, IMCP

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