Tiffany Harvison

*** ***** *** ******* ******* Md 20743

301-***-****

ad1nhr@r.postjobfree.com

Objective:

Highly motivated and customer-focused professional seeking a remote customer service position to utilize my excellent communication and problem-solving skills to provide exceptional service to customers.

Summary of Qualifications:

- [Number] years of experience in customer service roles, both in-person and remote

- Proficient in using various customer service software and tools, including [specific software or tools you have experience with]

- Strong ability to handle customer inquiries, complaints, and requests in a professional and timely manner

- Excellent verbal and written communication skills, with the ability to adapt communication style to different customers

- Proven ability to multitask and prioritize tasks effectively in a fast-paced remote work environment

- Detail-oriented and highly organized, with a strong attention to accuracy and quality in all customer interactions

Professional Experience:

[Company Name], [City, State]

Remote Customer Service Representative, [Dates]

- Responded to customer inquiries and provided support via phone, email, and live chat

- Assisted customers with product information, order tracking, and issue resolution

- Handled customer complaints and worked towards satisfactory resolutions

- Maintained accurate and detailed records of customer interactions and transactions

- Collaborated with cross-functional teams to address customer concerns and improve overall customer experience

- Achieved and consistently exceeded monthly performance targets for customer satisfaction and response time

[Company Name], [City, State]

Customer Service Associate, [Dates]

- Interacted with customers in-person and over the phone to provide assistance and resolve issues

- Processed customer orders, returns, and exchanges accurately and efficiently

- Assisted with inventory management and restocking of products

- Handled cash and credit card transactions, ensuring accuracy and security

- Trained new customer service associates on company policies and procedures

Education:

[Degree], [Major]

[University Name], [City, State]

[Year]

Skills:

- Excellent verbal and written communication skills

- Strong problem-solving and decision-making abilities

- Proficient in using customer service software and tools

- Ability to work independently and remotely with minimal supervision

- Strong attention to detail and accuracy

- Ability to remain calm and professional in high-pressure situations

References:

Available upon request

Contact this candidate