Customer Service Office Assistant

Maualuga Leaana

Anchorage, AK *****

**********@*****.***

907-***-**** Home

907-***-**** Cell

Objective

Seeking an administrative office assistant or office clerk position using my skills and abilities.

WORK EXPERIENCE

Stay-at-Home-Parent/AHFC Courses

10/2014- Present

Spent 5yrs parenting my 2 daughters. Now eager to return to pursuing a full-time career

Transported my daughters to and from school sports activities

Assisted with their homework and helped them

Monitored children’s classwork online thru Zangle

Volunteer to local food bank to distribute food to the community

Networked with other stay-at-home moms and organized a 50+ member Facebook group for moms to pray for our nation and parenting advice

Took Basic computer level 2 Course

Support Specialist

03/2009- 10/2014

- Tracked and administered oral medications per doctors’ orders

- Monitored and aided patient overall health and care

- Maintained clean living facilities and light laundry duties

- Cared for individuals during their living activities

Accountant/Customer Service

First National Bank Alaska, Anchorage, AK 01/2002-12/2008

- Checked figures, postings, & documents for correct entry, accuracy, and proper codes

- Received, recorded & bank cash, checks & vouchers

- Coded documents according to Tprocedures

- Reconciled or noted & reported discrepancies found in records

Customer Service/ Ticketing

Air New Zealand, Los Angeles, CA

01/1997-12/2001

- Assisted inbound customer callers with service & flights

- Followed up with customers, reviewed, & updated file records

- Found solutions to customers problems

- Assisted inbound & outbound flights

EDUCATION

South Gate High School/ Diploma

South Gate, CA

1989

Customer Service & Ticketing, Academy Pacific Business Travel College/ Certificate

Hollywood, CA

1990

SKILLS

-Bi-literate (English/Samoan) -Book reservations for travel

-MS Work, Excel, PowerPoint, Outlook -Reconcile quicken accounts

-Issue tickets -Book hotel accommodations

-Pay off letter to customer’s for loans -Processed invoices

-Customer care -Type 50 wpm

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