Gabrielle Valdary

Raleigh, NC *****

ad1nh9@r.postjobfree.com

+1-919-***-****

Willing to relocate: Anywhere

Work Experience

Assistant Community Manager

Waterton Residential - Raleigh, NC

November 2021 to Present

• Assists in leasing duties including abstracting and auditing leases, phone support, and conducting tours

• Assisting property manager with pre close and closing reports

• Preparing late letters and eviction notices

• Adjustments to Ledgers and

• Account management

• Preparing and posted batches when scanning checks

• Depositing checks at the bank

• Coordinating move in and move outs

• Conducting deposit accounting

• Preparing and issuing renewals letters

• Ensuring that the leasing consultants are up to par with files,followups, and communication with prospects

• Conducting property and valet walks

• Requesting quotes from vendors for various projects

• Assisting in turns by Walking units with supervisor and taking pictures

• Managing delinquency reports weekly by calling and emailing residents to pay balances and setting up payment plans

• Quote inquiries from vendors for various projects Assistant Property Manager

Cushman and Wakefield - Raleigh, NC

May 2021 to January 2022

• Assists in leasing duties including abstracting and auditing leases, phone support, and conducting tours

• Assisting property manager with pre close and closing reports

• Preparing late letters and eviction notices

• Adjustments to Ledgers and

• Account management

• Preparing and posted batches when scanning checks

• Depositing checks at the bank

• Coordinating move in and move outs

• Conducting deposit accounting

• Preparing and issuing renewals letters

• Ensuring that the leasing consultants are up to par with files,followups, and communication with prospects

• Conducting property and valet walks

• Requesting quotes from vendors for various projects

• Assisting in turns by Walking units with supervisor and taking pictures Leasing Consultant/Assistant Manager

The Crossing at Alexander Place Apartments - Raleigh, NC June 2019 to June 2021

• Authorize and review applications.

• Review and verify application and supporting documentation.

• Analyze applicants risk and request additional information as needed.

• Prepare reports on assessment findings.

• Make eligibility decisions and approve or reject applications.

• Review and specify terms of applications.

• Review and specify application conditions as necessary.

• Ensure compliance with company policies and guidelines.

• Document and clearly communicate reasons for approvals and rejections.

• Return applications with additional documentation for review.

• Independently evaluate risks associated with each file.

• Issue notices (late payments, lease violations, notice to vacate)

• Post rent /Collection of rent payments and issuing receipts

• Follow up with delinquency, renewals, and leasing processes

• Conduct Deposit Accounting

• Assist the General Manager in supervising and directing property personnel

• Assisting with conducting with the preparation of reports, resident reports, and schedules

• Oversee and prepare the resident move-in packages, schedules for painting and cleaning apartments.

• Assist in leasing and marketing efforts

Owner/Manager

Valdary Property Group, LLC - Raleigh-Durham, NC

May 2019 to June 2020

• Implemented all aspects of property management including negotiating and administering service contracts; controlling budget costs; approve invoices and expenses.

• Managed payroll, expense budgets and P&L statements for a multi-million dollar operation.

• Maintained thorough understanding of the company's organizational mission, business priorities and strategic plans.

• Provided financial oversight; performed operating expense analysis and created annual budgets for prospective owners/landlords.

• Revamped processes to enhance operational quality and effectiveness, align with the strategic goals and support future growth.

• Supported commercial sales including leading tours, providing rental and maintenance documentation.

• Negotiated and project managed all capital and service contracts.

• Wrote specifications for services, tenant manuals, procedures for property management.

• Managed third party services including cleaning, HVAC, plumbing, electrical, landscaping, specialty vendors and contracts.

Leasing Consultant

GSC Properties - Raleigh, NC

June 2013 to October 2018

• Negotiate lease terms with landlords and property management companies.

• Manage regulatory and compliance related

• Coordinate and schedule lease applications, and adhere to compliance requirements.

• Support legal and general advisory needs associated with a large-scale real estate portfolio.

• Prepare all lease-related paperwork.

• Execute new lease agreements and coordinate move-in processes.

• Perform income calculations to ensure debt-to-income ratios are within guidelines.

• Verification of income.

• Plan and implement marketing strategies to generate traffic.

• Update customer relationship management (CRM) software and manages the customer life cycle of an organization.

Leasing Consultant

Vie at Raleigh - Raleigh, NC

December 2014 to September 2018

• Negotiate lease terms with landlords and property management companies.

• Manage regulatory and compliance related services.

• Coordinate and schedule lease applications, and adhere to compliance requirements.

• Support legal and general advisory needs associated with a large-scale real estate portfolio.

• Prepare all lease-related paperwork.

• Execute new lease agreements and coordinate move-in processes.

• Perform income calculations to ensure debt-to-income ratios are within guidelines.

• Verification of income.

• Plan and implement marketing strategies to generate traffic.

• Update customer relationship management (CRM) software and manages the customer life cycle of an organization.

Reservation Representative

American Airlines - Raleigh, NC

May 2015 to April 2018

• Resolved customer escalations utilizing root-cause analysis.

• Audited calls for Quality Assurance calls to ensure team members are in compliance.

• Above and Beyond award winner for outstanding customer service.

• Interfaced with internal and external customers via e-mail, letter, fax, and phone Acts as a resource to, and support of, all other departments

• Worked in an inbound contact center in a team-oriented environment

• Determined equitable settlements in a timely manner using established department guidelines

• Captured data via computer using unique departmental tracking software relative to our customer's perceptions for the purpose of effecting change

• Researched using various software programs to capture customer's reservation history, flight irregularities, DM status and history, etc. to assist in determining resolution of complaints

• Adhered to established department policies and procedures to aid in customer retention

• Meets daily performance standards for quality, quantity and accuracy

• Collaborated with Customer Relations Departments of our codeshare partners to provide exceptional customer service

• Interfaced with other departments to offer support and obtain information to resolve customer issues Worked remotely from home and in phone sales in a call center office Financial Aid Representative

Wake Technical Community College - Raleigh, NC

August 2011 to August 2012

• Counseled students, parents, and staff in the area of financial aid eligibility, to include the interpretation of federal, state, and institutional regulations/guidelines.

• Performed data loads to the Student Information System, Banner. Including loan files and financial aid application files.

• Send email communication regarding application status; missing documents and new and revised awards.

• Advised students on matters regarding money management, credit issues, and other related matters.

• Process Direct loans, Health Profession Student Loans (HP LS) and other alternative/institutional loans from application through disbursement authorization including verifying academic progress.

• Coordinated HPS & Institutional loan processing. Exit loan paperwork with the Stockton Campus, and the Business Office.

• Review and reconcile aid disbursed to students coordinating with business office and the registrar to release holds on financial aid.

• Organize/present financial literacy programs including financial aid presentations.

• Ensured college compliance on policies, and regulations; make recommendations to the Director on financial aid office policies and procedures.

• Assisted Director in the evaluation of lenders based on loan processing; maintain the lender list; serve as the liaison between lenders, secondary markets, and loan servicers.

• Assisted Director in annual Banner setup including updating Pops els, letter, etc.

• Remain current with federal, state, and institutional policies and procedures for the administration of the various programs of student financial aid assistance; attend conferences, workshops, or meetings related to financial aid.

• Maintain delinquent reports including default prevention efforts.

• Updated printed forms/brochures when necessary.

• Assisted the Director in cross-training when necessary.

• Perform all other duties as assigned by the Director of Financial Aid/Student Services.

• Conducted and sorted mail in various departments Education

Bachelor of Fashion Merchandising

Meredith College - Raleigh, NC

August 2015 to June 2019

Associate of Arts

Wake Technical Community College - Raleigh, NC

December 2014

High school in Diploma

McDonough 35 Sr.High - New Orleans, LA

August 2005 to May 2009

Skills

• CPR (Less than 1 year)

• CPR CERTIFIED (Less than 1 year)

• INDESIGN (Less than 1 year)

• MICROSOFT OFFICE (6 years)

• MICROSOFT WORD (6 years)

• Yardi (2 years)

• Marketing

• Organizational Skills (4 years)

• Filing (4 years)

• Receptionist (5 years)

• Entrata (3 years)

• MRI (1 year)

• Outlook (4 years)

• Customer Care

• Call Center (3 years)

• Customer Service (8 years)

• Property Management

• Academic Advising

• Presentation Skills

• Fair Housing Regulations (4 years)

• Property Leasing (4 years)

• Office Management

• Event Planning (5 years)

• Accounts Receivable (4 years)

• Negotiation

• CRM Software

• Accounts Payable (5 years)

• Telemarketing

• Accounting

• Adobe Illustrator

• Research

• Relationship Management

• Customer Relationship Management (5 years)

• Compliance Management

• Budgeting

• Merchandising

• Branding

• Salesforce

• Pricing

• Clerical Experience (5 years)

• Management

• Contracts (6 years)

• Sales Support

• General ledger reconciliation

• Financial analysis

• Accounting software

• Windows

• Communication skills

• Administrative experience

• Data collection

Certifications and Licenses

Administrative Experience

Assessments

Verbal Communication — Proficient

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Active Listening — Familiar

May 2019

Actively listening and appropriately responding in conversations. Full results: Familiar

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Completed May 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed

Working with MS Word Documents — Completed

June 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Attention to Detail — Familiar

June 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Sales Skills — Completed

May 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed

Written Communication — Familiar

June 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar

Filing & Organization — Proficient

May 2019

Arranging and managing information or materials using a set of rules. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

CPR, InDesign, Microsoft Office, Microsoft Word, Yardi, Yield Star, One Site,Entrata, Salesforce Relevant Skills

• Software: Microsoft Word, Microsoft Office, Photoshop, InDesign

• CPR certified

Contact this candidate