JOSEPHINE WALKER

Hampton, VA

*****

ad1ng5@r.postjobfree.com

757-***-****

Authorized to work in the US for any employerWilling to relocate anywhere!

I will go above and beyond to exceed the company expectations by providing a winning and positive attitude towards my job and career. I will always show passion for any career path I choose, and I know that when you hire me and give me the opportunity I will maintain an exceedingly functional work environment while delivering exceptional customer service.

WORK EXPERIENCE:

Payroll Account Specialist

Automated Data Processing (ADP)

July 2019 to December 2022

• Time and attendance

• Payroll support

• Benefits specialist

• Comp service

• Billing and Coding

• Workforce now

• Implementation

• Special calcs

• Hire rehire termination

• Payroll interview

• HR- Onboarding

• E-verify

Customer Service Representative

Anthem, Inc. (Call Center) - Hampton, VA

September 2017 to January 2019

• Set up client appointments

• Managed client records

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Responded to claim inquiries

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions

• Enrollment

• Reviewed members benefits

• Medicare & Medicaid

Customer Service Specialist

Verizon call center - Norfolk, VA

March 2010 to October 2015

• Member account management

• Product sales

• Upselling

• Refunds processing

• Product education

• Maintain up to date knowledge of customer account

Performed various duties. provided services to customers who were looking to purchase products and up sold new products that just came available to them.

Education

update "medication technician" to "Medical Technology"

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Certificate in Medication Technician

University Of Medicine

March 2021

Diploma in Nursing

Alison University

March 2021

College Diploma in Nursing (pca)

Alison University

March 2020

update "medical administration assistant" to "Medical Administrative Assistant"

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Some college in Medical Administration Assistant

Everest College - Newport News, VA

February 2014 to October 2015

GED in Ged

Adult Education - Virginia

College Degree in Phlebotomy

Thomas Nelson Community College - virginia

Skills

Microsoft office, typing speed-5 years

Typing, tech savvy, expedite learner.-5 years

Billing

Scheduling

Filing

Receptionist

Administrative Assistant

Powerpoint

Microsoft Office

Clerical

Customer Service

Sales

Word

Marketing

Microsoft Word

QuickBooks

QuickBooks

Cold Calling

Multi-line Phone Systems

Phone Etiquette

Medical Terminology

Medical Office Experience-2 years

Medical Billing-Less than 1 year

Medical Scheduling-Less than 1 year

Medical Records-Less than 1 year

Insurance Verification

Microsoft Outlook

Transcription

Accounting

EMR Systems

Medical Coding

Patient Care-Less than 1 year

Medical Receptionist-Less than 1 year

Data Entry

Triage-1 year

CPT Coding

Office Management

Patient monitoring

HIPAA

Laboratory Experience

ICD-10

Personal assistant experience-7 years

Nursing

Caregiving

Healthcare management-2 years

Anatomy Knowledge

Hospital Experience

ICD-9

Hospice care-Less than 1 year

Adult Education

Pharmacy technician experience

Medicare

ICD coding

Compounding medications

Microsoft Excel

Computer literacy

Computer skills

Developmental disabilities experience

Specimen collection / processing

Quality Assurance

Experience Administering Injections

Epic

Contracts

Negotiation

Cerner

SAP Finance & Controlling

Analysis skills

Certifications / Licenses

CPR/AED

February 2015 to Present

Fundamental Of Supervision and Managment

August 2020 to Present

• Supervisor Professional.

• Management Qualities

• Strict Advisory.

Careers in Healthcare

March 2021 to March 2028

• Industry relationship building

• Compliance management

• Analytical thinking

• OSHA training

• Patient care

Josephine. Walker has

Completed the course

Careers in Healthcare

Date Issued: March 11, 2021

Clinical Medical Assistant

March 2021 to March 2028

• Problem-solving

• Manage patient care

• Quality assurance

• Research support

Josephine Walker

completed the course

Careers in Healthcare

Date Issued: March 11, 2021

Nursing and Patient Care

March 2021 to Present

Pharmacy Technician Certification

PTCB Certification

Medical Healthcare

March 2021 to Present

Certified Phlebotomist

• Certified

• Blood Draw

• venipuncture

• Donor Collection

• Electronic Health

• Arrange daily activities based on urgency of requests for fluid samples

• Identify patients and their personal information using their ID, documents or other means

• Determine the right venipuncture method based on patient age, health etc.

• Reassure patients and help them relax

• Find veins that are suitable for puncture

• Draw blood using sterilized needles, vials and other equipment

• Ensure optimal quality and quantity of samples

• Label samples correctly and send or deliver them for testing

• Answer patient questions and provide useful information

• Keep accurate records on fluid specimens and tests

Assessments

Sales skills - Proficient

January 2023

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Customer focus & orientation - Proficient

October 2022

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Attention to detail - Proficient

September 2022

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Delivery driver - Proficient

May 2022

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Home health aide skills - Proficient

May 2022

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Work style: Reliability - Proficient

May 2022

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Customer service - Proficient

October 2021

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Call center customer service - Proficient

September 2021

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Medical receptionist skills - Proficient

March 2021

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Nursing assistant skills - Familiar

March 2021

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Work motivation - Highly Proficient

March 2021

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Customer Service Fit - Proficient

August 2020

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Customer Focus & Orientation - Proficient

March 2020

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