Customer Service Experience
Resume:
Delrae Yazzie-Arthur
Needles, California 92363
*********@*****.***
C. 760-***-**** M. 760-***-****
OBJECTIVE
Personable customer service-oriented worker seeking to secure full-time employment with a reputable company. Where I can fully utilize my years of experience and hospitality skills to enhance customer experience and loyalty. Knowledgeable, reliable, and willing to acquire new skills. WORK HISTORY / EXPERIENCE
Huukan Golf Club Fort Mohave, AZ
Bartender September 2021 to Present
• Run over-the-counter retail sales of alcoholic and non-alcoholic beverages and .food items.
• Responsible for providing superior customer service to all guests.
• Abided by all applicable Arizona State laws and regulations, as well as Huukan Golf Club’s policies, practices and procedures.
Marvin's Mary J Needles, CA
Budtender May/2021 to June/2021
• Helped patients or customers with choosing from an large array of cannabis products
• Maintained a cash POS Kiosk for each transaction.
• Provided service in a hospitable and appealing manner. Nevada Made Medical Laughlin, NV
Cultivation Technician / Production Worker March/2021 to May/2021
• Provided daily care and gave nutrients to cannabis plants for optimal growth. Manicured and deflowered cannabis plants for maximum yield.
• When needed, I preweighed cured cannabis and later packaged them for sales at different weights.
• Before and after each growth cycle, the harvest rooms are decontaminated in preparation for the next harvest.
Aquarius Hotel and Casino Laughlin, NV
Barista November/2020 to January/2021
• Interacted and assisted customer in choosing their order in a hospitable and welcoming manner
• Assisted the customer in choosing, then preparing and serving hot and cold drinks to include coffee, tea, artisan, and specialty beverages.
• Maintained a clean and sanitized workstation during shift. Tropicana Hotel and Casino Laughlin, NV
Bartender October/2019 to September/2020
• Mixed, garnished, and served alcoholic and non-alcoholic drinks according to the customers' wants and within legal regulations. Mixed drink Knowledgeable.
• Kept the bar stocked and cleaned during operating hours.
• Provided friendly and one on one attentive service. Utilized kiosk for transactions. H Street Patient Care Needles, CA
Budtender November 2018 to May 2019
2021 Yazzie-Arthur Resume 1
• Assisted customers or patients in making a selection from a broad range of cannabis products in a courteous and professional manner.
• Utilized Indica Online POS Kiosk for cash transactions and daily amounts.
• Utilized and maintained Weedmaps to help garner more online customers. Avi Resort and Casino Laughlin, NV
Poolside Bartender May 2018 to November 2018
• Served domestic, imported, and mixed specialty drinks based on customer orders.
• Stocked, cleaned and maintained a hygienic bar counter and handled a POS Kiosk.
• Provided excellent customer service while maintaining a level of professionalism. The Healing Center Needles, CA
Medical Marijuana Dispensary Manager March 2016 to May 2018
• Responsible for the dispensary storefront, inventory, costs, transactions and patient record keeping.
• Additional responsibility involved licensing, taxes, and compliance issues with the California Bureau of Cannabis Control, California Department of Tax and Fee Administration; and the City of Needles Permit.
• Vetted, trained, supervised, and oversaw the scheduling of multiple dispensary employees.
• Ensured patrons were provided with excellent customer service.
• Other duties included maintaining an online presence using Weedmaps and Facebook.
• Addressed and resolved customer complaints.
The Healing Center Needles, CA
Medical Marijuana Budtender April 2015 to March 2016
• Greeted incoming patients and helped in making a selection from a wide range of marijuana products.
• Utilized MJ Freeway POS for customer transactions.
• Utilized Facebook, Weedmaps, and Leafly to maintain an online presence for the dispensary. H Street Patient Care Needles, CA
Budtender / Trimmer / Extraction Apprentice November 2011 to April 2015
• Greeted incoming patients and assisted in making a selection from a wide variety of medical marijuana products in a polite and courteous manner.
• Assisted senior members with the extraction process.
• Assisted with the cultivation duties as needed.
• Light clerical work involving patient records, filing, and recommendation confirmation. JB's Restaurant Mohave Valley, AZ
Restaurant Shift Manager November 2009 to November 2011
• Ensured that customers were greeted and assisted with their dining experience while providing excellent customer service.
• Managed a shift and oversaw that multiple members adhere to company rules and their job descriptions.
• Maintained the proper operation of several POS kiosks by employees, tallied and verified totals at end of shift.
2021 Yazzie-Arthur Resume 2
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