Customer Service High School

R i cquanza Jones

C u s t o m e r S e r v i c e R e p r e s e n t a t i v e

803-***-****

*** ********* ******* **,

Aiken, SC 29801

*************@*****.***

OBJECTIVE

To obtain a challenge that allows me to collaborate with clients/customers and utilize my extensive analytical, communication and customer service skills. E D U C A T I O N EXPERIENCE

Silver Bluff High School; Aiken,

SC

GPA - 3.2

Honors – Geometry;

Economics

ACT WorkKeys NCRC –

Bronze Level (2023)

KEY SKILLS

• Excellent written

communications and

public speaking skills

• Top-Notch Customer

Service Skills

• Self-Directed and a

Flexible Collaborator

• Warm, Inviting and

Engaging personality

• Managing Up Company

Executive Skills

06/2022 - Present

Cashier • Ross Dress for Less; Aiken, SC

Assist customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments. Complete daily cash and credit sales reports for supervisors and store managers. Created a world-class experience for customers using top-notch communication skills.

04/2022 - 06/2022

Cashier • Publix; Aiken, SC

Provided premier customer service, including greeting customers and answering their questions. Weighed and scanned products. Accepted payment and provided change when appropriate. Handled cash and other forms of tender accurately. 11/2021 - 5/2022

Sales Associate • Hibbet Sports; Aiken, SC

Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual. Consistently achieve and/or exceed sales targets and goals. Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.

COMMUNICATION

I deliver excellent written and verbal communication skills; I also deliver confident, articulate, and professional speaking abilities. I am known to be an empathetic listener, and persuasive speaker. I have excellent presentation and negotiation skills, as well as creative and factual writing skills. I am also reliable in speaking in public settings, group settings, as well as via electronic media.

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