**** **** **.

Arvin, CA *****

661-***-****

ad1nfh@r.postjobfree.com

Mariah Chavez

SKILLS

● Operations and staff Management

● Time management

● Sales & Marketing

● Recruiting & hiring

● Organization

● Client-focused

● Communication

● Training & development

● CPR and first aid certification

EXPERIENCE

Chuze Fitness,5200 Stockdale Hwy, Bakersfield, CA 93309 — Assistant General Manager

July2022 - Current

● Managed daily operations of the gym, including scheduling and supervising staff.

● Ensured that customer service standards were met or exceeded at all times.

● Developed and implemented effective strategies to maximize sales and profits.

● Conducted regular performance evaluations for employees to ensure quality standards were maintained.

● Resolved member complaints in a timely manner while maintaining a professional demeanor.

● Provided training, guidance, and support to staff members on proper procedures and policies.

● Implemented safety protocols to protect both members and employees from potential hazards.

● Maintained accurate records of employee attendance, payroll information, and sales figures.

● Collaborated with other departments within the organization to coordinate projects.

● Evaluated current processes within the gym environment to identify areas of improvement.

Raising Cane's,4025 California Ave, Bakersfield, CA 93309 — Service Manager

August 2019- July 2022

● Established positive and effective communication amongst united staff and organization leadership, reducing miscommunication and missed deadlines

● Identified and resolved unauthorized, unsafe or ineffective practices.

● Set, enforced and optimized policies to maintain responsiveness to demands.

● Devised processes to boost long term business success and increase profit levels.

Chipotle Mexican Grill, 10510 Stockdale Hwy — General Manager March 2016 - December 2018

● Ensured compliance by auditing systems to ensure optimal safety and efficiency.

● Boosted profit opportunities, sales planning, scheduling, performance reviews, and analyzing procedures for corrective action.

● Grew the business by creatively driving sales and maintaining cost controls.

● Hire,coached and trained staff and monitored performance and offered mentorship.

Chipotle Mexican Grill, 4580 Coffee Rd — Assistant Manager July 2014 - March 2016

● Demonstrating company core values as a role model, with a focus on respect, honesty, integrity, diversity, and safety of others.

● Replenished equipment, welcomed customers, responded to questions and maintained overall presentation of the store.

● Addressed customer issues, ensure swift and successful resolution.

● Managed inventory procedures for the store in a timely manner. Chipotle Mexican Grill, 5602 Dennis McCarthy Dr — Service Manager January 2014 - July 2014

● Communicated effectively with the kitchen staff regarding customer allergies, dietary needs, and other special requests.

● Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents.

● Worked efficiently with fellow team members in fast-paced and intense environments.

Chipotle Mexican Grill, 5602 Dennis McCarthy Dr - Kitchen Manager August 2013 - January 2014

● Cleaning and inspected food preparation and areas for safe and sanitary food handling practices.

● Keep facilities and equipment in good working condition through regular preventive maintenance and repairs schedules.

● Coordination preparation of customer meals and monitored food handling and food safety.

● Trained employees on correct cooking techniques, safety standards and performance strategies.

Chipotle Mexican Grill, 5602 Dennis McCarthy Dr - Crew Member July 2012 - August 2013

● Packaged menu items into bags or trays and place drink orders into carriers for easy transport.

● Took necessary steps to meet customer needs effectively resolve food or service issues promptly.

● Cleaned food preparation areas, cooking surfaces and utensils.

● Portioned and packaged take-out foods for customers.

● Mastered point-of-system (POS) computer system for automated order taking. EDUCATION

Arvin High School, Arvin CA — High School Diploma

June 2012

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