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Customer Service Event Management

Location:
Metairie, LA
Posted:
December 02, 2023

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Resume:

DARRYL BUSHNELL

**** ***** ****** ******, ********, LA 70003 C: 404-***-**** ad1nff@r.postjobfree.com Dynamic individual with 10+ years of experience in the hospitality industry seeking a Waiter Captain position. Possesses excellent leadership skills, knowledge, and coordination capabilities to benefit the establishment.

Fine-dining expertise

Outgoing and energetic

Decision-making

Customer service oriented

Event management

Event Management

Team leadership

Time management

Menu planning

Safe food handling

Banquet Captain, 10/2016 to Current

Ace Hotel New Orleans – New Orleans, LA

Communicated with event coordinators to ensure and facility management to ensure adequate and appropriate accommodations.

Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs. Oversee the setup and disassembling of food service stations, equipment and furniture per guest or contract specifications.

Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.

Wait Staff, 03/2016 to 06/2017

Ace Hotel New Orleans – New Orleans, LA

Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Wait Staff, 01/2015 to 03/2016

GW Fins – New Orleans, LA

Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, plates, and utensils

Assist in food/beverage selections for patrons

Keep kitchen staff informed by noting timing of meal progression Immediately reported accidents, injuries or unsafe work conditions to manager. Captain Waiter, 03/2014 to 12/2014

Dickie Brennan's Steakhouse – New Orleans, LA

Assisted in training new junior staff members

Keep kitchen staff informed by noting timing of meal progression Expedited and inspected food items prior to serving customers to ensure quality maintenance Managed closing duties

Captain Waiter, 09/2007 to 11/2010

Arnaud's – New Orleans, LA

Assisted manager in planning of banquets for weddings, corporate events and parties Participated in planning, preparing, cooking, and serving meals when cook was unavailable Maintained quality control of dining and bar areas Prepared and conducted pre-shift meetings to provide clear direction for daily focuses and tasks High School Diploma: 1997

St. Augustine High School - New Orleans, LA

EDUCATION



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