MELISSA ALLBRITTON

M

Grenada,Ms

662-***-****

ad1nev@r.postjobfree.com

My Name is Melissa Allbritton 29 from Grenada MS. I have been looking at job offers and have heard nothing but great things about your company. I am looking forward to meeting you in person. Here are just a few things I have listed about my work ethic. I am very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working and passionate job seeker with strong IT skills eager to secure the IT position. I am always willing to help my team achieve company goals. I am a detail- oriented team player with strong skills to add to the team. The ability to handle multiple projects simultaneously with a high degree of accuracy. I am a hard worker and love the career I choose. I enjoy working with other. Being in the IT field allows me the opportunity to better my career and to help figure out way to help make office and data storing easier for users I am always around to help better the company and the company employees with all of their computer and network issues. WORK EXPERIENCE

IT-Tech

08/2021 to Present

Resolute Forest Products

1000 Papermill Rd Grenada, MS 38901

Maintained office PCs, networks and mobile devices. Set up PCs, projectors and microphones for use in video conferencing rooms. Established, repaired and optimized networks by installing wiring, cabling and devices. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Managed system-wide operating system and software deployments as well as related software upgrade problems. Performed troubleshooting and repaired peripheral devices such as printers, scanners and Xerox,HP,Cannon,Zebra.

Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly. Explained technical information in clear terms to non-technical individuals to promote better understanding. Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web. Diagnosed and troubleshot hardware, software and network issues. Researched and identified solutions to technical problems. Configured hardware, devices, and software to set up workstations for employees. Installed and configured operating systems and applications. Monitored system performance to identify potential issues. Assisted in development of system security protocols. Maintained servers and systems to keep networks fully operational during peak periods. Tested new software and hardware prior to deployment. Patched software and installed new versions to eliminate security problems and protect data. Collaborated with vendors to locate replacement components and resolve advanced problems. Offered assistance in implementing and developing training programs. IT-Technician

06/2019 to 10/2021

Winona Area Public Schools

Winona,MS

Maintained office PCs, networks and mobile devices. Set up PCs, projectors and microphones for use in video conferencing rooms. Established, repaired and optimized networks by installing wiring, cabling and IP-Devices. Explained technical information in clear terms to non-technical individuals to promote better understanding. Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web. Responded to customer inquiries and provided technical assistance over phone and in person. Diagnosed and troubleshot hardware, software and network issues. Researched and identified solutions to technical problems. Configured hardware, devices, and software to set up work stations for employees. Created user accounts and assigned permissions.

Installed and configured operating systems and applications. Monitored system performance to identify potential issues. Installed, configured and maintained computer systems and network connections. Generated reports to track performance and analyze trends. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Hardware Computer Repair Technician

11/2020 to 04/2021

Billy's Computer Repair Shop

Charleston, MS

Replaced defective components and parts on malfunctioning computers and office machines. Restored data on computers and office machines.

Explained diagnostic findings to customers and outlined repair or service options. Diagnosed and resolved malfunctions in computers, office machines and automated teller machines. Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance. Assisted customers with technical support inquiries. Updated and replaced outdated drivers and software for computers and office machines. Explained technical information in clear terms to non-technical individuals to promote better understanding. Work Study Student

07/2016 to 05/2018

Holmes Community College

Grenada,Ms

Interacted respectfully with others to offer ideas, identify issues, and provide assistance. Interacted with office phone, emails, or in-person to provide information. Greeted incoming office visitors, answered questions, and directed individuals to office locations. Collaborated with staff members to guarantee students received best possible customer service. Helped with administrative support by managing incoming calls, coordinating files, and sorting mail. Completed research, compiled data, and assisted in timely reporting. Created and maintained databases to store student information. Developed and maintained organized filing system for student records and documents. Helped create and maintain spreadsheets to track financial records and other data. Input data into spreadsheets and databases.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Reviewed files, records and other documents to obtain information to respond to requests. Supported staff on special assignments and projects. Compiled and analyzed data to produce reports.

SKILLS

Friendly, Positive Attitude Enforcing Rules and Regulations Relationship Building Scheduling Events and Programs Inventory Management Work and Task Assignment Staff Training Program Development and Management Attention to Detail Time Management Event Coordination Data Entry Problem-Solving Equipment Setup Activity Planning

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EDUCATION

Holmes Community College

Associate

Information Technology

Grenada,Ms

07/2016 to 05/2018