Cheryl Simpson

**** ***** ***** ***

Alexandria, Va 22306

Phone: 571-***-****

E-Mail: ad1nei@r.postjobfree.com

Summary

Hard-working Caretaker diligent about handling all facets of animal care to promote health and wellness. Feed, water and groom animals on regular schedule, as well as provide exercise and positive attention to boost happiness. Passionate about animal welfare.

Skills

Patient and reliable

Safety-conscious

Fitness programming specialist

Responsible

Quick learner

Conflict resolution

Inbound and outbound calling

Courteous demeanor

Problem-solving abilities

Experience

November 2017 to November 2019

Doggywalker.Com Alexandria, VA

Dog Walker Pet Sitting

Fed and cared for up to 33 pets per week during owners' absences.

Developed long-term relationships with clients and bonded with animals through regular contact.

Walked dogs of varying sizes while enforcing each dog's good behavior and walking manners.

Kept dogs safe by remaining alert to environmental conditions such as extreme heat, extreme cold, rain and snow.

Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.

Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.

Supported animal health by keeping all areas clean, neat and properly sanitized.

Offered every owner exceptional customer service and support, as well as top-notch care to each animal.

October 2002 to November 2017

Ashland Fitness Center Manassas, VA

Fitness Instructor/Personal Trainer

Attended conferences, vendor events and workshops to meet and network with potential new clients.

Delivered an exceptional level of service to each client by listening to concerns and answering questions.

Interacted pleasantly with potential clients and warmly greeted patrons upon entrance to the gym.

Provided onsite training.

Conducted analysis to address personal goals which led to a more customized program.

Delivered training at customer locations to instruct on proper form and execution of exercises to help prevent injuries.

Tracked all leads and followed up with interested parties within 48 hours.

Built loyal client base by working relentlessly to resolve problems and improve client satisfaction.

Created communication strategies to meet client objectives.

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

November 2008 to August 2009

1800 Flowers Manassas, VA

Home Agent

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Consulted with customers to determine best methods to resolve service and billing issues.

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Reviewed customer data to assess current issues and determine potential solutions.

Maintained revenue streams by exhausting every option before offering refunds.

Addressed customer service inquiries quickly and accurately.

Documented conversations with customers to track requests, problems and solutions.

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