ERICKA THOMPSON

Jersey City, N.J.

201-***-****

ad1ne8@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated and self-starter professional who takes the initiative with minimal supervision. Able to effectively multi-task while building strong relationships with colleagues and clients. Proficient in exercising authority with integrity. Using resources and optimistic when managing critical situations. HIGHLIGHTS

Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.

Effectively communicate with customers, peers, and management.

Pro Data Inc. Certification in 2016-Microsoft Office MS Word, Excel, PowerPoint, Access, Outlook, Yardi software.

Proficient in EDI, UPS/FEDEX, CRM, WMS, PROCARS and GXD Software WORK EXPERIENCE

Yusen Logistics Secaucus, NJ

Hub Coordinator 04/2021 to Present

• Responsible for monitoring timely container retrieval from ocean ports and rail facilities to minimize demurrage charges and First In First Out protocol to ensure that the empty containers are returned to Port/Rail facilities.

• Generating and monitoring various internal reports.

• Daily communication with origin/destination offices and customers.

• Monitoring receipt and accuracy of all documentation from origin office and carriers prior to sending to customer’s custom house broker.

• Maintaining customer’s desk procedure based on designate ocean carrier/NVOCC’s, trucker matrix and serve as a liaison between customer and their assigned partners.

• Providing the customer and their truckers with container status to ensure that import shipments arriving at the US and Canada are delivered to the Distribution Centers in a timely manner. DB Schenker Logistics Kearny, NJ

Air Import and Export Coordinator 11/2018 to 4/2021

• Maintained daily contact with customers, agents, and colleagues.

• Researched and resolved operational issues.

• Keyed in U.S. Customs entry line items into Citrix Receiver database and submit entry to customs.

• Prepared and assembled all documents necessary for import and export

• Updated customer profiles keeping them accurate and current.

• Provided operational support for Chanel account; created labels for warehouse, scheduled carriers for pick up and tracked shipment.

Fashion Logistics Inc. Hasbrouck Heights, NJ

Customer Service/Logistics Representative; Temporary 7/2017 to 12/2017

• Processed orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.

• Provided logistic support for domestic and international movement of merchandise.

• Managed daily activities following Company’s concepts, practices, and procedures for 2 major accounts.

• Ensured merchandise is delivered using accurate and fast processing of customer’s orders.

• Provided daily reports to client to provide accurate shipping and inventory.

• Worked directly with Director of Customer Service. Savino Del Bene Avenel, NJ

Logistics Account Representative 5/2015 to 6/2016

• Managed vendor's account based on receiving, shipping and storage of vendor’s merchandise.

• Ensured that the receiving and shipping were process in a timely manner base on vendor needs. Managed data entry of vendor shipping orders utilizing WMS daily.

• Followed shipping guideline for EDI department stores and boutiques. Shipping all special requests.

• Scheduled carrier pick up's and tracked shipment thru UPS, FEDEX, Performance Team, etc.

• Tracked vendor’s shipment received at the warehouse and their customs clearance with Broker for each shipment.

• Managed vendor inventory and bill monthly charges to vendor for all services provided. Party City Corporation Rockaway, NJ

Inventory Control Representative; Temporary 9/2014 to 1/2015

• Daily follow up and resolution with Stores on all open issues (Missing ASNs, Open ASNs, Store to Store Transfers, Open Invoices, Pack away Issues, Inventory Exceptions, etc.)

• Ensured accurate receiving (both ASN & Non-ASN). Performing Store Adjustments when necessary.

• Maintained accurate inventory for stores by communicating with Stores/DM/LPM by phone & email.

• Prepared invoice reconciliation within 3 weeks of Invoice Date and monitoring of Daily Store Transactions.

Premiere Response New Providence, NJ

Customer Service Representative 9/2011 to 9/2014

• Logged Customer information using CRM Software while maintaining dialogue. Ask probing questions to understand the customer’s reason for calling and use problem solving skills to meet customer’s needs.

• Edited notes taken during phone call and customized standard letter used to accompany samples/. coupons using MS Word.

• Responded to customers promptly, paying close attention to detail and adhering to program policies. BNY Mellon Investor Services Jersey City, NJ

Customer Service Representative 10/2006 to 11/2009

• Processed over 100 requests for sale of stocks daily; provided transfer requirements.

• Developed a rapport with shareholders and supplied accurate information with confidence.

• Active listening skills were utilized to identify problems and presented solutions to shareholders.

• Demonstrated comprehensive ability to understand new information and relayed it to shareholders. EDUCATION

Berkeley College Woodbridge, NJ

AAS Degree in Fashion Marketing & Management

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