Eichula Williams

Marietta, GA *****

ad1ndn@r.postjobfree.com

+1-770-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Underwriter

Insurance house - Marietta, GA

February 2023 to Present

• Collect review and analyze insured information

• Determine the level of risk for insuring clients

• Help agents determine premium costs

• Evaluate insurance claims for accuracy and coverage amount

• Take inbound calls assisting the insured with policies

• Make notes of policies approved and rejected

• Keep track of insured

• Predict the potential cost of taking a client

Customer Service Representative

Clockwork marketing group llc - Smyrna, GA

May 2019 to February 2023

Energy Consultant/ Solar Consultant

• Take outbound/ inbound calls

• Help customers protect gas/ electric accounts with lower rates

• Review bill with customers to get accurate usage/ rates

• Update customer’s information in the system

• Educate customers on local suppliers and rates

• Suggest cost effective ways to improve energy usage

• Offer customers discounts on bills by enrolling them into community solar programs

• Educate customers on the cost and effectiveness of solar farms/ solar credits

• Conduct state verification to verify customers enrolling in the program

• Quarterly follow ups to re enroll customers

Customer Service Representative

CE Partners - Smyrna, GA

May 2016 to May 2019

Energy Consultant

• Take outbound/inbound calls

• Helped customers protect gas/ electric accounts with lower rates

• Reviewed bills with customers to get accurate usage/ rates

• Updated customer’s information in the system

• Educate customers on local suppliers and rates

• Suggest cost effective ways to improve energy usage

• Conduct state verification to verify customers enrolling into the program

• Quarterly follow ups to re enroll customers

Customer Service Representative

ATC Income Tax - Marietta, GA

January 2014 to April 2016

Appointment setter

• Call customers to set up appointments to do taxes

• Generate leads to bring in new customers

• Marketing online/ social media

• Scanning and uploading documents

• Answering outbound/inbound calls aiding customers, providing solutions to customer complaints

• Establish customer and tax preparer relationship

• Organize and update the company’s customer call log

• Conduct follow ups documenting customers feedback Home Health Aide

ULTIMATE HOME HEALTH SERVICES - College Park, GA

September 2012 to July 2014

Home Health Aid

• Provided physical support for patient with daily activities and personal hygiene bathing, dressing, getting out of bed, using the toilet, walking, standing, and exercising

• Measured vital signs like blood pressure and temperature

• Provided housekeeping and laundry services

• Prepared meals and assisted patient with eating

• Assisted with taking medication

• Updated family on progression of the patient

• Ran errands

• Provided transportation to appointments

Education

High school diploma

Bowie High School - Bowie, MD

Skills

• Marketing

• Sales

• Upselling

• Cold Calling

• Live Chat

• Customer Service

• English

• Negotiation

• Administrative Experience

• Typing

• Vital Signs

• Home Care

• Data Entry

• Account Management

Contact this candidate