Customer Service Back Office
Resume:
**A Brentwood Lane
DAWSONVILLE, GA *****
********@***.***
STEPH ROBINSON
SKILLS
During my professional life, I have accrued twenty plus years of customer service experience. This includes, but isn’t limited to, handling irate customers and clients during phone calls, de-escalating situations and finding solutions that benefit both the client and the company I represent, providing accurate information efficiently for the company and in ways that help the client understand, representing my company to the best of my abilities. I am also able to provide customer service in real time situations, such as in stores. I handled cash and ran a register with ease. I am quick to learn and catch on to new information, retain that information and then later use it to assist my clients and customers. In a back-office setting, I know how to draft emails professionally, navigate accounts to update personal information, make changes requested by clients and maintain focus on the task at hand. I know how to use multiple platforms, software and equipment. Technology is my best friend! I have used multiple screens and know how to navigate from one to the other with ease. I can type sixty-five words per minute, I have experience with Microsoft software, RCIF and FDR. I am familiar with banking products and services.
EXPERIENCE
MobileMind LLC, Dahlonega, GA
Jan 2022 till current
Administrative and personal assistant
Tesla, Draper, UT — Account Back Office
JULY 2018 – Dec 2021
●I began my journey with Tesla working as customer service. In October of 2018, I moved to the email team until February 2019. At which I transferred to Account Back Office (ABO).
●Draft professional emails to better assist customers.
●Navigate customer profiles and accounts to make necessary changes and updates as per their requests.
●Handle irate customers and de-escalate calls.
●Handle refunds and ensure they are routed correctly.
EBay, Draper UT— E2M Sell & MSO
MARCH 2013 - APRIL 2018
●Assisting buyers and High Value Sellers (Target, Walmart) with their accounts.
●Troubleshooting technical issues with their accounts as well as with the website.
●Setting up listings and assisting in marketing and advertising techniques.
Zionbancorp, Salt Lake City UT— Senior Customer Service
Representative
AUGUST 2000 - FEBRUARY 2012
●Answering inbound calls
●Assist clients with inquiries regarding their accounts and services ● Report credit and debit cards lost or stolen.
●I was in charge of the mail opt out file audit verifying information for accuracy.
●Open various accounts for clients, such as checking, savings and internet money market accounts.
●Answer various phone queues such as Bankcard, Reddi Banker, Privacy, Zions, National Bank of Arizona, High Value, and Escalation. ● Preparing manager reports for morning meetings.
●Train new employees in Reddi Banker and Privacy
EDUCATION
Nanuet High School, Nanuet, NY — Diploma
August 1981 - June 1985
AWARDS
Earned Focus Gold Award 1st Quarter 2003
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