LaShawn Truelock

Ready to Thrive ****

Lubbock, TX 79423

ad1nbn@r.postjobfree.com

+1-806-***-****

• UPDATE: Looking for a great opportunity

• Returned to Lubbock in August 2023

• I absolutely love people, upbeat, social, spiritual, smiling and grateful! I have been working in the dental/orthodontic profession offering superior front office and new patient customer care since 1992.

I am extremely gifted in the act of hospitality and communication with all types of people. I am interested in exploring my excellent people skills in a new and rewarding industry. I have enjoyed every moment in my field of expertise. I'm looking to learn something new and still operate in my gifting. I'm fantastic at multi-tasking and learn quickly! Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Texas Built Plumbing - Fort Worth, TX

October 2014 to March 2022

I retired from the dental/orthodontic field in 2014 to assist, my then husband, in opening his own plumbing company in the Fort Worth area. I navigated many things part-time as he did have full-time employees in place.

• Time Cards

• Payroll

• Scheduling

• Billing

• Customer Service and Relations

After 20 years of marriage we divorced.

So I have returned to Lubbock to which I call home and picking up the pieces and looking for a job that is rewarding and fulfilling. I’m ready to get back in the game. Patient Care Coordinator

Schroeder Orthodontics - Southlake, TX

April 2011 to May 2014

Colleyville/Southlake, Texas

My duties were truly whatever was needed to insure that EVERY patient in our facility or calling by phone received superb customer service to make their visit or call with us an experience of extreme pleasure. Multi-tasking was a must, seeing 80-120 patients a day. Notice that my start was here in 1992. My position included:

• Managing incoming and outgoing calls

• Managing office schedule and calendar

• Office tours and educating

• Problem solving

• New patient Treatment coordinator

• Facilitate financial options

• Marketing

• Recall

• Staff Events

• All things asked of me

Front Desk Coordinator

Harkins and Hancock Dentistry - Lubbock, TX

July 2006 to February 2011

Lubbock, Texas

My position included:

• Exceptional customer care

• Incoming and outgoing calls

• Set, manage and changes to schedule

• Greeter

• Problem solver

• Dental claims

• Recall and Patient Reminders

• Daily Financial breakdown and totals

• Bank Deposits

New Patient Representative

Mayes Orthodontics - Lubbock, TX

January 1999 to July 2006

• New patient tours

• New patient exams

• Treatment options

• Financial and payment plans

• Insurance verification

• Daily Production Reports

• Daily Bank deposits

Front Desk Associate

Schroeder Orthodontics - Southlake, TX

October 1992 to December 1998

Colleyville/Southlake, Texas

Dr. Jesse Schroeder gave me my first opportunity by hiring me with NO experience at all. I have worked in EVERY position in the dental/orthodontic field from assisting the doctor in the clinic to fabricating appliances in the lab to the front lines to new patient facilitator. Wonderful place to work! He taught me all I know and gladly hired me back from returning in Lubbock in 2011.

We still have great relationship to this day! 2023 Education

High school diploma in Basics

Grapevine High School - Grapevine, TX

September 1985 to May 1986

Skills

• Customer service

• Event Planning

• Insurance Verification

• Office Administration

• Medical Scheduling

• Dental Assisting

• Marketing

• Medical Records

• Patient Care

• Clerical Experience

• Front Desk

• Administrative Experience

• QuickBooks

• Microsoft Powerpoint

• Dentrix

• Events Management

• Office Management

• Laboratory Experience

• Medical Imaging

• Dental Receptionist

Assessments

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Teamwork: Interpersonal skills — Completed

July 2022

Responding to challenging team situations at work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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