Communication Skills Collections Representative
Resume:
D I A N A
A L T A M I R A N O
ad1nbj@r.postjobfree.com
Reno, NV 89523
PROFESSIONAL SUMMARY
Tenacious collections professional with solid record of success in collecting funds from delinquent customers. Smoothly persuades customers to bring accounts current through direct payment or repayment plans. Brings excellent documentation, multitasking and verbal and written communication skills useful for keeping thorough and accurate records.
Have 25 years experience and Top Collector for 21 years, work well with others, always eager to make more money and grow w/in the Business. I am Bilingual .
Collection agency relations Skip tracking
Payment plan management Balance collection
Environmental monitoring Account review
Object stabilization Team oversight
Negotiate credit extensions Coordinate payment plans Update accounts
EXPERIENCE
Collections Representative, Account Services, Jul 2017 May 2022, San Antonio, Tx Conducted skip tracing to locate individuals responsible for outstanding balances. Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
Set up payment plans to help customers bring accounts current. Posted payments and adjusted balances to reflect new values. Maintained organized system to increase collections team productivity. Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current. Collections Representative, LTD Financial Services, May 2004 Jan 2017, San Antonio, Tx Established repayment schedules that worked with the customer's financial situation. Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
Helped to achieve long-term financial goals by negotiating credit extensions between clients and businesses.
Used persuasive communication skills to get payments from customers and bring DA
Jun 1988
credit accounts, claims balances and loans current. Collections Manager, Account Services, Jul 1997 Apr 2004, San Antonio, Tx Monitored and maintained collections platform, tracked analytics, and reported on performance.
Developed and implemented strategies to enhance customer satisfaction and maximized
Tracked and evaluated collections productivity daily to adapt strategies and maintain targets.
Established and disbursed collections goals and metrics to team and senior-level staff. AP/AR Clerk, Al Copeland Enterprise, Jul 1988 Nov 1996, San Antonio, Tx Processed daily invoices and payments to keep accounting records current. Coded transactions according to internal company system to avoid errors. Maintained efficient office operations by offering skilled clerical support to senior team members.
Maintained good working relationship with co-workers and management. Completed all assigned tasks prior to shift end.
EDUCATION
High School Diploma
Wheatley High School San Antonio, Tx
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