Customer Service Management Experience

Resume

Michael D. Smith

**** ***** ***** *****, ****, MN 55038 – 612/308-0335 *************@*****.***

Professional Summary

Thorough understanding of sales techniques and methods. Thirty years + experience working with business buyers and sellers and negotiating deals with banks. Skilled at servicing customers and meeting their complex needs. Called business brokers on daily basis to secure deals to process. Worked closely with bankers to secure funding for business sales and acquisitions.

Skills

Self-confidence / highly motivated

Superior communication skills & problem resolution

Meets goals / talented at closing sales

Relentless when prospecting for new business

Excellent customer service & relationship development

Outstanding analytical & critical thinking ability

Ability to multitask and remain organized

Education

Oberlin College, B.A. -- Oberlin, Ohio University of Chicago – Booth School of Business

Work History

Business & Commercial Finance -- 1986 to Present (Owner - SBA Loan Specialist) United Arts Council, President -- St. Paul, MN 1979-1986

Accomplishments

Closed multiple business loans valued at over $50 million

Secured loans with banks across the United States: The Money Store, First Union, Wachovia Bank & Trust, BankVista, Frandsen Bank & Trust and others

Raised over $10.5 million in support for private charities from individual donors through personal calls

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