Clarisse Moma

*** ******** **, **************, ** 22406

ad1nas@r.postjobfree.com Cell: +1-214-***-****

Objective: I have four years of experience providing outstanding customer service and satisfaction as a committed and results-driven customer service representative. Additionally, I have a track record of handling a large number of client requests with a cheerful and composed manner. Right now, I'm looking for a chance to add my knowledge and experience to a creative team.

Professional Experience:

Sales Associate/Cashier – Seven Eleven- Houston Texas- June 2023 – November 2023

Greet and assist customers, providing product knowledge and recommendations to meet their needs.

Process sales transactions accurately and efficiently using point-of-sale (POS) systems.

Maintain a clean and organized sales floor, ensuring merchandise is properly displayed and stocked.

Resolve customer complaints and inquiries promptly, ensuring a positive shopping experience.

Collaborate with team members to achieve sales targets and exceed customer satisfaction goals.

Customer Service Representative – Cameroon Telecommunications, Cameroon- July 2021 – May 2023

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Provide product information, resolve customer issues, and ensure customer satisfaction.

Process orders, returns, and exchanges accurately and efficiently.

Collaborate with cross-functional teams to address customer concerns and improve overall service.

Maintain detailed and accurate customer records using company provided software.

Meet and exceed established service and performance goals.

Customer Support Specialist – Ecobank Cameroon – Cameroon- May 2019 – June 2021

Assisted customers with product inquiries, troubleshooting, and technical support.

Handled escalated issues with a focus on conflict resolution and customer retention.

Conducted training sessions for new customer service representatives.

Contributed to the development of customer support policies and procedures.

Generated reports to track customer feedback and support team performance.

Education:

GCE Advanced Level (High School Diploma Equivalent)

Skills:

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

Proficient in using Customer relationship management (CRM) software and Microsoft Office Suite.

Ability to multitask and work efficiently in a fast-paced environment.

Positive attitude and a commitment to providing exceptional customer service.

References: Available upon request.

Contact this candidate