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Data Entry Customer Service

Location:
Pontiac, MI
Posted:
December 02, 2023

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Resume:

DANA L. LILLY-GIVENS

CONTACT INFORMATION:

Phone: 248-***-****

Email: ad1nam@r.postjobfree.com

QUALIFICATIONS

• Ambitious professional with extensive customer service experience in accounting environment.

• Experienced with daily data entry of banking deposits and reports, monthly reconciliation of general ledger accounts, and AP/AR transactions and reporting

• Experienced credit and collections monitoring through Dunn and Bradstreet credit reporting software

• Experienced with manual entry of customer payments, credits and invoicing

• General maintenance on accounts, customer collections on accounts, scanning and emailing correspondence of international shipments and invoices for reconciliation

• Experience with monthly sales by state reporting, customer allowed discount reporting, budget forecasting and the processing and payment of requisitions.

• Experience in automotive environment dealing with repossession calculations, credit bureau reporting, dealer contacts regarding premium payments, lease end buy-out options, automobile conditions reporting

• Experience with the allocation of critical car repair parts to dealership for required maintenance, customer follow-up, and customer vehicle repair monitoring.

• Experience in the insurance environment with calculation of participant eligibility based on employment hours reported for verification of eligibility

• Sending notices regarding self payments needed for insurance continuation

• Experienced with data entry of ICD-9 procedure and diagnosis codes for payment of submitted insurance claims, verification of pre-qualification for hospital submission payments, and short term and long term disability qualification, eligibility and payments.

• Experienced in AP/AR transactions, cash applications, and general ledger accounting

• Dunn and Bradstreet credit reference reporting and analysis

• ACD(automatic call distribution) system recognition monitoring and reporting SKILLS

• Quickbooks, Epic, MS Word, MS Office, Excel, Windows 98, Windows XP, PowerPoint, SAP, Lotus Notes, Outlook, Sopic, Movex, PLEX, Oracle, PeopleSoft, eReceivables, NetMeeting, Office Communicator, ICD-9 Procedure and diagnosis codes, medical billing, Dunn and Bradstreet credit analysis, automatic call distribution system experience, Accounts Receivable, Accounts Payable, AIA billing and calculations, business to business collections, and public relations. Experience

Practice Manager

Robert Half International (Loan Consultant) VEA Associates, PLLC August 2023 - December 2023

• Staff and doctor’s payroll weekly through Paychex system

• Monitor and address Accounts Receivables for practice with Billing team

• (AR increased 50% during assignment - AP decreased 35% during assignment)

• Vendor bill payment in Quickbooks

• Update 401K bi weekly with staff payroll

• Update doctors and nurse practitioner credentials as needed (i.e., licensing and insurance)

• Weekly practice deposits of patient copay and doctors’ insurance payments received

• Assist in scheduling conflicts with staff and doctors

• Maintenance and update of employee files

• Assist practice bookkeeper with monthly closing

• Update practice staff employee handbook

• Assist in updating practice policies

• Keep track of employee time card and paid time off for payroll

• Monitor and update practice phone log and system

• Monitor practice computer and internet issues

• Weekly meeting with doctors for updates on practice issues

• Staff supervision

• Monitor and address staff scheduling issues

• Monitor and address patient issues and complaints

• Approve purchase of office supply orders

• Coordinate practice staff meetings

Account Payable Analyst

Robert Half International (Loan Consultant) – Hi-Lex Corporation February 2023 – May 2023

• Vendor account maintenance

• Vendor invoice entry and verification

• Intercompany invoice entry and monthly account reconciliation

• PPV Variance report monthly reconciliation

• responsible for timely and accurate administration activities

• Verification of plant receipts and reconciliation

• Vendor set up request and payment method verification

• Training of additional staff

Bookkeeper

Nations Dry Out - Remote

July 2022 – February 2023

• responsible for timely and accurate administration activities,

• accounts payable and receivable processing and management, monthly

• general ledger closing, administration tasks, benefit and payroll support, and other duties as assigned.

• expected to participate directly in the administration of these activities and may also manage other employees and their work product

• business checking account reconciliation

• weekly vendor payment check register

• vendor 1099 generation and verification

Adjudicator Pod Lead - State of Michigan Unemployment Insurance Agency

(Robert Half International, Inc - contract)

April 2021 - December 2021

• Efficient Management of their Pod

• workflow process questions

• Raise personal issues with assigned Robert Half Engagement Managers

• Monitor and review adjudicators cases

• Receive and discuss individual performance production report with appropriate pod members

• Assist in answering adjudication questions from pod

• Take Morning attendance of Pod and report attendance to the SOM Manager

Accounts Receivable Clerk

ABC Warehouse (Aston Carter)

February 2022 - June 2022

• Data Entry and payment of vendor invoices

• Account Reconciliation

• Month End Reconciliation

• Weekly payment check register

Adjudicator - State of Michigan Unemployment Insurance Agency (Robert Half - contract)

July 2020 - April 2021

• Review unemployment claims and certifications for fraud and/or error based on State of Michigan guidelines and executive orders of the Governor of the State of Michigan

• Contact employers and claimants to verify information submitted

• Calculate overpayment of benefits

• Calculate benefit adjustment amounts

• Adhere to all policies and procedures of the Unemployment Insurance Agency Director and the Governor of the State of Michigan

President/Chief Operating OfficerB.U.P Productions November 2017 March 2020

• Structure office policies and procedures; Management of office employees and procedures;

• Handle client intake; Oversee client presentation and proposals; Employee management

• Verify employee hours; Oversee company image and public presentation

• Assist in managing financial policies and procedures; Validate company expenses

• Oversee company projects to completion; Assist CEO with company direction and expansion;

• Assist in casting B.U.P projects (i.e commercials, films, and music videos)

• (Additional B.U.P experience: Executive/Supervising Producer B.U.P Films; General

• Manager/Vice President B.U.P Muzik; Vice President B.U.P Multi Media) Executive/Supervising Producer My Stepkidz TV Show February 2017 March 2018

• Work closely with writers, directors, and casting director of show. Including participation in the

• casting process. Overseeing finances, working alongside Executive Producers to create budget



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