I'SIS OGLESBY

Enthusiastic and motivated individual passionate about customer

service. Team player works well both independently and within team

settings to achieve goals. Skilled communicator and problem solver

committed to creating positive customer experiences.

WORK HISTORY

September 2 covember 2023

Customer Service Representative Comcast, Alpharetta, GA.

+ Handled customer inquiries and suggestions courteously and

professionally.

+ Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

+ Answered constant flow of customer calls with minimal wait times.

+ Answered customer telephone calls promptly to avoid on-hold wait

times,

‘August 2022 - March 2023

Teachers Aid Bleckley County Board Of Education, Cochran, GA

Assisted teachers with supervision and care of group of 20 students.

+ Set up visual aids, equipment, and classroom display’ to support

teacher's lesson delivery.

* Distributed learning materials such as worksheets, textbooks and

group assignments.

+ Graded assignments and reported individual progress to teacher.

+ Maintained safety and security by overseeing students in recess

environments.

+ Assisted teachers with classroom management and document

coordination to maintain positive learning environment.

+ Supported student physical, mental, and social development using

classroom games and activities.

+ Supported classroom activities, tutoring, and reviewing work.

January 2019 - March 2023

Shipping Clerk ResMed, RIVERSIDE PKWY

* Checked bills of lading, outgoing package paperwork. and other

documentation for accuracy.

+ Verified transactions, product orders and shipping dates and entered

information into databases and reports.

+ Maintained accurate computer records of materials weights, bill

amounts, and identified variances.

+ Conducted counts and audits of inventories to identify and resolve

discrepancies in records,

* Reviewed order data to verify transactions and shipping dates.

+ Handled high-volume paperwork and collaborated with

administrators to resolve invoicing and shipping problems.

* Operated equipment such as forklifts and balers to move outgoing

shipments to loading area.

+ Monitored scheduled shipment dates to achieve timely delivery,

expediting as necessary, and communicating variances to customers.

* Packaged goods in safe containers to prepare for shipping, adhering to

packaging protocols.

April 2017 - May 2019

Server Airport Cafe, RIVERDALE GA

+ Served food and beverages promptly with focused attention to

customer needs.

+ Worked with POS system to place orders, manage bills, and handle

complimentary items.

* Cultivated warm relationships with regular customers,

+ Maintained clean and organized dining areas to uphold restaurant

vgiene standards.

+ Used slow periods to restock supplies, ice, trays, and delivery bags.

+ Arranged and prepared tables for customers to offer memorable

experiences to guests and foster repeat business.

+ Seated customers in timely manner by managing reservations and

waitlists skillfully

* Leamed and followed local alcohol laws to keep restaurant compliant

with regulations while serving spirits

+ Upsold high-profit items such as appetizers and mixed drinks to

enhance sales numbers.

EDUCATION

August 2023

GED

Middle Georgia College, Cochran, GA

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